AllTech Services

Douglas R.

I've had these folks do a few projects around my house and they've always done a great job. The biggest job I've had them do is replace my AC/Furnace. They worked with me on price and the equipment I wanted for the house.

They were very punctual and they tidied up after everything was done. They were very considerate of our kids and were kind of my son who wanted to watch everything they did.

The price was a bit high but for this area I didn't find a better price from a company that was reputable.

I would highly recommend this company if you want quality. If you want a good price you may have to negotiate.

Hannah D.

Fantastic service and the best deal on a top of the line HVAC system. Installation was quick and effective as promised. When we had a small mistake, they came out next day to handle it fast. I'd recommend them to anyone.

Michael P.

I had been a Alltech Total Homecare Customer for almost 4 years, that ended today after a long decline. Over the last few yrs, service quality has steadily decreased and price gouging has steadily increased. Technician competence and service execution has also steadily declined.

In those 4 years, What did I learn you ask ?
1. DO NOT sign into the Total homecare package, it is a leverage play. There techs have always attempted to upsell addl service or repairs every year when the ""included annual inspection"" was renewed.

2. Read the home warranty scope of work, and hold them accountable for all items they claim to provide (Hint, they will still try to sell you services for items listed as provided under the ""Total Home Warranty package"" like cleaning the HVAC blower) they tried this the last few years.

3. Always run the sanity check on any quoted service (especially if you are a Total Homecare Customer). The last 3 repairs I have relied upon there assessment, only to be quoted an obscene amount to repair. In all cases I have declined to have them continue, and have taken my business elsewhere for a fraction of there quoted price.

Today was the last straw. I was quoted over 300$ to just remove a toilet to see if there was an issue. This is for work , I know to only take no more than 10 mins. A year ago I was suggested a service over 500$ to replace 2 hoses on my washer, again a 10 min item. This past winter I had an issue with our water heater, and was quoted a price 3x more than I expected. I called a local alternative, and got explained the suggested scope of work was unnecessary. The list within recent history goes on... But it was not always this way...

I would have given them 5 of 5 stars 4 yrs ago. They were stellar, fair and ethical... This result is a change and reflection of there status to me today...

In that time they lost my trust, my business, and I am sure they will loose more unless things change there. Sadly, I Cant recommend them anymore and would advise to stay away.

Josh K.

Responsive and helpful. Had a problem with a repair they did a few years ago. They refunded all my money and still did the repair properly. Now I'm close to being ready for a full hvac replacement, and I'm going to have them do all the work.

Jrf S.

I've used AllTech to replace my home water heater twice. Both times they were prompt - I mean when the tech said 8 am he was in the door at 8 on the dot. For this last tank install I inquired about water softening systems to hopefully extend the life of my water tank and other appliances and Brandon my tech was very knowledgeable about the subject. I wanted more info about the brand so I stopped by their Sterling location today, but clearly it was a (very busy) shop not an office, but Josh was outside and kindly escorted me into the shop to get my question answered by a young fellow, Shawn. Shawn put down his meal and chased down a product manual for me to look at. Josh and Shawn went out of their way to help me with a question and ease my concerns about purchasing and maintaining a whole-house water softener system. These guys pretty much compelled me to move forward with the purchase and install of a very nice system (Water Right) that's made right here in the USA in Wisconsin. My install is tomorrow but I am leaving this review now because everyone has been so genuine and technically capable at Allltech in sterling.

JR Purcellville VA

Josephine B.

After experiencing wetness on floor around my heater/ac, we called AllTech who sent out cards for maintenance check for $55. The service tech arrived and said I needed new coils to the tune of $3,800. In 2010, I replaced my AC Trane and heating system for $5,500. And, in 2016 I replaced Aspen coils which I have a 10 yr warranty on it. The service tech talked us into getting their twice a year maintenance pkg for $199. Well now that I informed AllTech that I have a warranty for my coils, they have not returned my phone calls after several attempts. Then I get a phone call from the Manager John who said he would email me to get the documents that say I still am under warranty. He never emailed me, then I called again and spoke with Augustine and he went to get John who refused to come to the phone. He gave me their email address which I included verification from Aspen that my coils were still under warranty and for them them to contact a distributor to obtain the coils for replacement. AllTech just wants to make money off you and will not call me back. Stay away from this company and their maintenance service, they just want to find and say there is something wrong so they can bilk you. They have no attention of replacing my coils since we will not be spending $3,800 (which is almost the cost of a new system). POOR SERVICE, POOR MANAGER, POOR ALL THE WAY AROUND. i WOULD GIVE ZERO STARS...

Russ H.

I have used AllTech previously for plumbing repairs and have been satisfied. This last repair was to replace a shower/tub valve that would not fully close. I feel it was extremely expensive to replace. $1,940 billed. I never received an invoice on the work done. The replacement did require a drywall cut, thankfully not on the tub side, so the shower is still usable. Yes, I signed off on the estimate, but with the house water shut off and only turned on for showering with a family of five and two dogs I signed to get the work done. Four days later it was completed. The shower tub diverter valve is about $200, and knob and tub spigot was the cheapest one you could buy at Home Depot or Lowes. Yes, I signed off on the selection get the repair done. Oh yea. They also replaced a sink faucet, about 10 bucs. So about $300 in parts, and maybe two hours work, excluding smoke breaks. And four days without running water and nearly $2,000. I'll not be using AllTech for future plumbing work.

Kyle M.

Used their services at a home I was previously renting.
After moving and new home warranty ran out switched over to AllTech for HVAC maintenance and to double check some of my plumbing issues.

Customer service is always good over the phone and in person with their techs. Techs all have been great and go the extra steps to log everything they see and do for future reference.

Account problems could be cleaned up a little better (asked a few times on phone and email) but minor overall.

Alex L.

Not sure how to start this review. I'm not a huge reviewer, in fact, this is the second review ive ever written. I had such a horrible experience with this company, i think it is my duty to share my experience i've had with All-Tech Services who service Hvac and pluming.

I ran into some bad luck with my hvac units for my primary and rental property two summers in a row. I called All Tech Services and purchased two brand new Hvac units for both properties.

The new unit i purchased for my primary resident broke down within the first 3 years. They send someone out and told me a piece broke. They charged me $1.895 to replace and fix the part. The same part then broke the next day. I called All tech back and they came back and made fix to it that lasted about a week. Same thing, they came back to fix it again, i was happy to see the piece lasted all of the rest of the summer. It broke again first thing the following summer. When they came back and fixed it again, a few days later i notice the house was not cooling down. All Tech sent out a technician and told me there as another issue with the HVAC. Thank god it wasn't a pricey fix but i still ended up paying them another $300. Lets not forget this was a brand new unit they installed just 3 years ago.

Hoping this was an isolated situation and just bad luck until the new unit i purchased from All Tech Services also broke in the first 3 years. I thought this unit still my be under warranty so i hesitantly called All Tech Services. There technician said a piece broke, the unit is still under warranty for the parts and ended up charging me $1,300 to repair the part. Obviously i was pretty upset and wondering why 2 brand new units in two separate places both broke in the first 3 years on being installed? Their service manager John Whately told me that i should of bought the yearly maintenance plan with the units??? Honestly, after purchasing brand new hvac units from this company i wasn't expecting to have any hvac issues for 10-15y years. Instead, after paying well over $10,000 for two new hvac units i've occurred roughly $3,100 in repair charges from All tech within the first 3 years of installation with no explanation, just there manager trying to talk me into spending more money with them for a maintenance plan?!?! Unbelievable!! You just cant make this stuff up.

To add insult to injury, when i received their invoice, they double charged me for the visit by accident and their invoice was wrong and i had to call the to correct it.

If you're looking for a new hvac or hvac repairs, u can call All-Tech Services but there's a better than good chance it will turn into a huge money pit.

If this happened just once i wouldn't be as upset. But to buy two brand new units from them and have both break down in the first three years is pretty absurd.

Steve M.

I've used this business a couple of times. The first time was to have a faucet installed. The tech told me he wouldn't recommend doing it because I could do it cheaper myself. I appreciated his honesty but didn't want to take another day off of work so I paid for the overpriced faucet. The tech told me he was going to grab it out of his van then I watched him walk out to his van and sit in the drivers seat for 45 minutes. He came back in and said sorry for the wait. That was annoying as I had some plans later but it got fixed so I disregarded that my business wasn't valued.

I have a condo that has to have the A/C unit inspected and the water heater annually. When speaking to Olivia about scheduling my appointment I informed her I needed a copy of the COI. She said that is pretty standard with condos and won't be a problem. Bryce arrived to do the inspection on AC he already seem agitated by his account of ""dealing with northern VA drivers he was glad he didn't live up here anymore"". As we were walking in he realized he forgot his mask in the van he looked at me who was wearing a mask and says ""oh I forgot my mask do I need one"" figuring I'm already vaccinated I said don't worry about it. He smiled an said glad to see we're like minded.

I've called the company four times and have sent two emails showing them that the management company needs a copy of COI or I get fined. They continue to disregard my messages. Every time I call I get completely blow off. On 5/20/21 Danny told me the person I need to speak to was in a meeting that I would be transferred to their voicemail, and I should follow up with an email. I wasn't transferred just hung up on. Maybe this review will get someone's attention.