Allpoints plumbing services

D. S.

I was in Martinsville visiting my father and stepmom, when they experienced their septic system backing back into their basement. Since moving to Indiana, they've had a terrible time finding good, qualified help to help them around their home. They're retired. Long story short, I called the Indianapolis Pipefitter's hall, and they recommended Allpoints. I spoke with Jim, who had a day full of service calls but listened to my story and asked if we could be patient, he'd stop by that night and diagnose the problem. He showed up in time frame he said. He quickly diagnosed the problem and quickly was able to clear their main line and got everything flowing again. Jim was courteous and well spoken, very nice. We couldn't be more pleased with his response and workmanship.

Kelly J.

All points plumbing was assigned to come and fix my bath tub through my home warranty company Choice Home Warranty. They reshceduled more than five times and I would rearrange my schedule and wait for them to show and they always had excuses. Finally, I was able to get a time when someone was going to show up but the technician told me it was going to be around 10:00 at night. I told the technician that was way too late to come to my home. I finally was able to get a technician out to my home after calling and complaining to my home warranty company about them not showing up and they had called the agency and told them I wasn't home when they showed up in the past which is not true. When the technician finally came to my home after I he was over 2 hours late for the appointment and I had to call beg someone to please come and assess my issue the technician walked right in asking how I would pay my co-payment before he even looked at or addressed the issue that I had been waiting for over one month to be fixed. The technician explained the reason why both of my bathtubs were running the hot water so slowly was because of something with the faucet. When he called my warranty company they said I needed to call the manufacturer of my faucet and have them send new faucets but my home warranty company said they would cover the cost of the labor. The technician told me not to worry he had extra faucets in his shop and he would return in three days to install them. He told my copay and went and sent a totally different diagnosis other than what he had told me which he knew would not be covered by my home warranty company. Two days later after I called and complained to my home warranty service about the horrible experience I had with this company the technician sent another diagnosis where he stated my plumbing issues were marked unnecessary which is untrue. Both of my tubs are dripping out hot water, there is no power and no flow. I am a bath enthusiast and cannot take a bath because it takes over 45 minutes to fill my tub and by the time it fills the water is cold. There is barely enough water to take a shower. I am a travel nurse practitioner and I have been on the front lines for the last year in and out of hotels and I was looking forward to be able to take baths again in my tub since I hadn't been able to because I have been living in hotels for the last year. I also diagnose and treat patients and never have I told a patient one thing, put another thing in there chart and then went back and changed their diagnosis without notifying them of my supporting clinical findings for the change in diagnosis and the treatment recommendations. It is unethical and immoral to lie to a customer, saying you will be back to finish a job when u have no intentions of doing so and than lie so you wont have to come back and do the work you were paid to do. I still cant take a decent bath or shower, I have to pay out of pocket since the technician lied to my company and he said I had sediment in my water heater, and replace the water heater which in some circumstances it can be covered but not the way in which the technician lied and said it was due to sediment. The technician also had a horrible cough, wore his mask more like a chin strap than a face covering, I have taken care of hundreds of Covid-19 patients across the nation and I was scared to have him in my home with this barking cough but thank God I'm fully vaccinated.