Allied Experts Heating & Air Conditioning

Hal A.

Allied experts converted my home from oil to gas 7 years ago and did an excellent job. 7 years later I have a leak in the coil of my A/C. I have been without air conditioning for the hottest 2 weeks of the year. It took them a few days to obtain the part and a week to get a crew to install it. Now that it is installed I am still not getting air because I apparently have a faulty thermal extender valve. I call, and am promised call back but that won't happen especially on the weekend. Still suffering through this with a family member with asthma. Oh, and did I mention that I have a service contract with them?
Sorry I have to give such a poor review given the great work they did installing the equipment 7 years ago, but we are suffering and continue to suffer.
Hal A

Meghan H.

Multiple leaks found within 5 months of install. First there was a pinhole leak in the condenser coil and all the refrigerant slowly leaked out until the house couldn't cool.

A month later we encountered a similar problem where the house couldn't reach the set point again. We thought it was just that the AC couldn't keep up since it's been 100 º out, but then when the house couldn't cool under 78 º in the middle of the night when it's cooler outside we knew there was a problem. We called and turns out there was another pinhole leak that burst from the heat and again drained all the refrigerant.

Again, our install was 5 months ago. They are responsive and have responded quickly, but obviously they did a poor job with the install. Would not do business with them again nor recommend them to friends/family.

Susan C.

They installed my system 10 years ago and have been out here every single year because my AC does not work properly. It goes in and out in and out. Each year there were multiple visits to my home and then they tell me they found the issue and then they try to fix it and then it remains broke or another issue occurs. Today as I sit in almost 100° weather I continue to have an issue after four, four different visits. And they have not even called me back? I have tried to contact them multiple times the last two days. Maybe they're sick of me, but I'm sick of them too. The folks that answer the phone and the ones that come to the house are extremely nice. But when it comes to troubleshooting something that's not easy they just don't have the experience to do so. I regret buying from them. When I bought it, my prior system would not make the upstairs cold and I asked whether I needed two systems and they told me no that the new system would cool off upstairs as well, but it never does. And then, the system not working at all, until multiple visits..every year... is most frustrating. They cannot find the issue. I believe my system should have been replaced the year that they put it in after there were multiple issues. It's a shame that we have been going through this for so long. And shame on them for not calling me back in the last 48 hours. I would not recommend this company to anybody because if you have an issue like mine, they do not take ownership and they do not address it.

Michael S.

I'm really surprised to see the poor reviews on here. Allied did the full hvac, hot water, and attic insulation project for my home 10 years ago. They had the best price by far and they had a one price no haggle policy. We had an ac unit leak a few years ago with equipment covered under warranty and I paid for labor. i recommended them to family members and coworkers who also had a great experience.

Adam C.

they don't respond, please hire someone else, over a year and no one is responding and I physically went into their office and spoke with a manager, he was meant to call me back next week and that was a week ago.

Patrick M.

Very disappointed with this company. Poor communication. It's almost March. Hot water heater put in last august. It's taken that long for it to work correctly. Sensory issues. Four tech visits. Do your homework.

James S.

I wouldn't recommend this Company to anyone. The owners are completely negligent in their business and are a let's get a job and not follow through type Company. Their electrician they use had an expired license which ""they were unaware of"" until we notified them upon talking to township. Our job was completed in April and has been 10 months with no permit filed with township. After repeated requests to talk to ownership we still have not been contacted. I would stay away from this type of Company.

Kevin D.

Sales did their job to sell their service. Unfortunately, when it came time to the execution, they failed. From their lack of communication and the mess Allied Experts left for the homeowner to clean up (as shown in the pictures attached), including leaving a dirty face mask on my floor so the homeowner had to dispose of it. I spent hours disposing of insulation, shaking out drop cloths, vacuuming, and cleaning my entire house (and I have asthma). Not very professional and with a low standard work ethic. In addition they were to provide new thermostats yet the ones that they gave me he handed them to me. They were all greasy and dirty. Unfortunately I should've taken a picture so you could've seen it you would not have believed it and then when I looked on the back of them, I saw that they were two years old so I don't need old greasy dirty temperatures dated, since existing ones in my home for much better and clean. The funny thing about the Allied Technician was that he was telling me that the thermostats that he gave me were new. Really? I'm not that stupid! I told him to keep them (so perhaps Allied will pass off these filthy and outdated thermostats on to the next customer). They did return later with the manager dropping off two new thermostats (which is what I was suppose to receive in the first place before I complained). They have a very low work standard and should not be in business. They oversell and underdeliver. They will never step foot in my house again.

Robyn N.

Michael D., technician, was here within 15 minutes of his phone call. He listened to my concern regarding my a/c unit, diagnosed the problem (bad capacitor), answered all my questions, showed and educated me on exactly what the problem was and how it could've been avoided. He also went over what I did correctly (close all windows and curtains) and what I should've done (turn the a/c completely off) when I noticed my a/c wasn't working. He also showed me all the pricing on his iPad prior to doing all the work, enabling me to make an informed decision. He promptly fixed the issue once diagnosed.

Ashley at the weekend call center and Michael, the technician, are great representatives for Allied Experts! They were very patient, professional, knowledgeable and understanding.

P.S.: Robyn/Robin at the weekend call center....very rude and dismissive. She does not actively listen and has no patience with stressed-out customers.

A. Keith B.

I will never recommend Allied Energy. I had a heating/ac system installed May 2014, approximately 6 1/2 years later I had to have the entire heating system replaced because the heating system was completely rusted and corroded. I sent a certified letter along with pictures to Lisa of Allied Customer Service with a follow up call and email. I never received a response. Do not use this company.