Allgood Plumbing, Electric, Heating & Cooling

Samantha C.

I wish I could give 0 stars. The worst service I've ever had. Be careful when you buy a furnace/hvac system. Allgood does not want to keep their end of the deal when it comes to warranties and will give you the run around. Will come out to make questionable quick solution repairs instead of replacing parts, so they don't have to foot the bill when you're under warranty but will cause you bigger problems down the road. Don't expect a manager to be knowledgeable enough to answer warranty questions or find previous invoices. Allgood wants what's best for their company, not what's best for the customer. I have a brand new HVAC/furnace that was about $8000. The coil that is supposed to last 10-15 years has only lasted 1.5 and has had numerous leaks. The technician that came to fix it while it was still under a 1 year labor warranty, decided to Sauder the coil instead of replacing it. A year later, we've have another leak in the coil. After speaking with a manager, he agreed that it should have been replaced instead. So instead of making things right and comping me for the labor and part that THEY destroyed, I was only offered a small discount and service agreement. 2 $500 power bills, a $275 diagnostic fee, a tech no showing my appointment making my husband lose 2 days of work, and $2000 worth of labor could have all been avoided if Allgood would have done what was right in the first place. I'll have a more trustworthy company come out to fix the job.

Charles G.

Allgood plumbing was called to repair a leak in one of my properties. They cancelled the first time 1 hour before the appointment. They rescheduled with my tenant and never showed up with no phone call or notice. They made my tenant take off work and wait for 5 hours and never even contacted us to tell us they were not going to show up.

Kirk L.

Allgood was bought by ARS a few years ago and ARS took them from the best home services company I'd used to a company I will warn others against using. Most recently, I called Allgood Friday morning for plumbing services because I have what appears to be a broken fill valve, which is an easy fix. But when I went to cut the water to the toilet from the cutoff valve so I could fix it, I found that valve was not working and I couldn't cut the water off. Not something I want to mess with. So the toilet is just running and running. Allgood told me they could have someone out between noon and 5 pm same day. Great! About 6 pm I get a call from them apologizing for not making it out. The call drops and I wait a minute for the guy to call back but he doesn't, so I call and talk to someone else. She initially says she can't get someone out until Monday. I tell her I would have called another company if I'd known they weren't coming and she said OK, we'll get someone out between noon and 5 pm tomorrow (Saturday). It's now Sunday and I haven't heard from them since Friday. Time to find a new plumber.

Latoya G.

This is my review for ALLGOOD and I would not recommend anyone to use them. They lack communication with customer and don't provide the proper services that is stated in their tag line. I don't understand how they are able to run a business if the customer is not happy. Its Winter and we are freezing in our home from a unit that was installed in June of this year. It appears that they hire professional liars, and they pass you from one to another who is more liar than the others. I don't have proof that they even replace our old unit. Their all-in-one unit of AC and Heat never work from day one, the cost of the installation is over $7000.00 and $16000.00 for it to be financed. I rate them NEGATIVE ONE!!!!

Melvin R.

This company can only be described at Terrible, Awful, wretched, and totally without Ethics and Morals. We had them install an HVAC system in our home a month ago, 1 day later water flooded our home from their shoddy workmanship. They got a company to come out and mitigate the water damage, but that is where they stopped, sand we have been on our own to get the repair estimates and coordinate the work. Immediately after the incident Allgood Services told us they would make sure that we are """"Completely Happy"""" and satisfied. Tim Turner and Don (last name unknown) the General Manager assured me that it would be so. We are here thirty days later and our home still has pieces of sheet rock cut from the ceiling and wall and no compensation for the damages. Do business with this company and you will surely regret it, no doubt.

Melvin R.

Avoid Allgood Services they should be out out of busi for the shoddy work and damages they did to our home. The poor installation of the HVAC we hired them to install had caused more damage to our home than the cost of the system.Its been a month and we still have not been compensated for the damage THEY caused. The GM Don has been contacted be me several times and will not return my calls. Either he needs a new Answering Service or he is just like the rest of his staff, incompetent, crooked and valueless. Do not use this company for anything, anything.

David J.

I called Allgood Plumbing (I think they may contract out) and set an appointment to look at my bathrooms faucets that were leaking. I believed they were going to need new cartridges. For the first visit they were actually early. However after about a minute they determined I needed all new faucets as well as a new kitchen sink faucet. That was ok because we were planning on replacing them eventually anyway. They worked after install however for the kitchen faucet they had to get an extended cable. My fault for not checking before they left but they did not put the counter weight on the cable. So the faucet drops. I called the next day and they scheduled an appointment. On that day I waited 5 hours. Nobody came by and no call. I called and they said they were booked and couldn't make it. They scheduled another appt for a Saturday. I waited for 5 hours. Nothing. I called and rescheduled for Monday morning. Nothing I called and rescheduled for Wednesday morning. I was told I was their first appointment of the day. Again. Nothing That is 4 reschedules. They never once called me. I had to reach out each time. I'm an easy going guy. Once or twice, ok. Four is too much even in these times. Thankfully this is an issue I can take care of as putting the counter weight is not too bad. But it is the time waiting that is ridiculous. And no follow up. I've used Allgood for years for many things. Never again.

Richard S.

Nothing to say about this company. It was a 5 star only because i was employed by them but The one star speaks for it self I would delete it all together, but a one star should suffice to the malice this company and Ars does to people. And malice is an understatement! Customers snd employees

Eric R.

An active leak occurred after a simple connection and they have rescheduled 6 times. It is unfortunate to see a company that used to be wonderful, responsive and customer service driven fall so far from where they once were. I have used Allgood, Now ARS Rescue Rooter of Atlanta for almost a decade starting with a plumbing job. it was great to hear they did HVAC service so I had a great company to turn to should I need that. Over the years I have used them for installing tankless water heaters, repair HVAC units and various plumbing jobs. When I installed a new vanity in my home I only called one company. I recieved a call prior to our first scheduled visit and was rescheduled from a Saturday to a Tuesday. Luckily, I had other functional bathrooms so it was ok. The tech showed up and did great work...so far so good. Later that evening I noticed a small leak. I called Allgood, Now ARS Rescue Rooter of Atlanta who scheduled a return visit the next day. Allgood, Now ARS Rescue Rooter of Atlanta called and had to reschedule two days out due to a scheduling conflict. I understood. Things happen. From this point I was rescheduled 2 more times... I am now over a week with an active leak in my home. The scheduling department promised they would not reschedule again... yet they rescheduled now 3 additional times. That is 6 total times in a two week period for an active leak that was created from their service call to connect some pipes. It is extremely frustrating especially as a long time customer to be treated like this. I am guessing ARS Rescue Rooter of Atlanta does not care anything about any aquired customers. The last time I was asked to reschedule I said, """"No"""" and asked to speak with a supervisor...I waited on hold for an hour and then was told they would call me. Needless to say no one has contacted me at all. Find another plumber because it is clear they will not stand behind their work. Avoid allgood and ARS Rescue Rooter as it is the same company now. I will be leaving reviews for this service disaster on both pages.

Chris C.

This is my review for them. It's long because they have not been responding so I have been write down what happen. I called so many time to get in touch with one or any of their manager and they were not responsive. I don't understand how they were able to run their business if they cannot call back, or email costumer's concerns. I emailed the manager as well. I asked for their phone number and they claimed that they do not have manager's number. This is my email letter to the manager. And still no response. Frustrating! To: Jason Taylor, My name is Crystal Cousineau, I have been a customer for ALLGOOD Plumbing, Electric, Heating & Cooling since 2017. We made an agreement that this company had my house replace all the wiring and install fire detectors and make sure that it is up to code. I was given a 10 year warranty on all parts and labor. Since then I had no problem with setting up appointments for minor replacements. On September 15, 2021, I had my appointment between 10 to 2pm. The electrician, Jorge, came after the window time, and checked the kitchen due to one light not working and the rest of the lights glitching. I explained that I have the 10 year warranty, and stated he would honor it and not charge me. Jorge, your electrician, stated that he was going to replace all 6 lights in the kitchen and fix the light switch to see if that resolves the problem. He then explained that he cannot get it done due to parts he does not have. He asked for a preferred date for him to come back. I asked if he could come back on Friday, September 17, 2021 at 8 a.m.. He told me that it is too early and that he will come at 9 a.m. instead of 8 a.m., I accepted and he left. A few minutes later, he came back and informed me that there will be a $99 service fee for this. On September 16, 2021, I called the company to ask about the fee and about my warranty. One of your representatives, Lubi, informed me that they will try to get hold of one of the managers and will call me the next morning before my appointment. On September 17, 2021 prior to my 9 a.m. appointment, I called the company and spoke to a representative who was not able to verify if Lubi was able to get in touch with one of the managers. I waited for the electrician to arrive, but he did not. At 10:22 a.m. I called the company to see where the electrician was, and the representative who answered the phone informed me that my appointment window was from 10 a.m. to 2 p.m. Since Jorge, the electrician, had told me that he will be here at 9 a.m., I had prior arrangements and could not wait, therefore I asked the representative to reschedule my appointment to Monday, September 20, 2021 from 8 a.m. to 12 p.m., which the representative agreed to. On September 20, 2021 at 8:30 a.m. I called the company to discuss the service fee. The representative was still unable to reach one of the managers. Also, the electrician never showed up or even made a phone call to let me know that they would be late or need to reschedule at all. Please look at our contract agreement on May 19, 2017 invoice #25068382 I called the company to check about the """"no show"""" of the electrician. The representative, Eden, is now checking with the dispatcher to see what's going on. She stated that the appointment is not until September 22, 2021. I asked that I want an appointment the following morning, Sept 21, 2021. The appointment was scheduled. I am not sure what is happening but the lack of correspondence and attention to this matter from the company is unacceptable and unprofessional. I would appreciate it if a supervisor would look at my contract agreement and verify that I should not be charged a service fee. I would also like for the electrician to arrive during my set appointment and contact me if the electrician runs into some issues and is not able to come for the appointment. You may reach me here or call me at ***-***-****. Sincerely, Mrs. Crystal Cousineau --- On Sept 21, 2021. I got another no show.