Allgood Plumbing, Electric, Heating & Cooling

Eric R.

An active leak occurred after a simple connection and they have rescheduled 6 times. It is unfortunate to see a company that used to be wonderful, responsive and customer service driven fall so far from where they once were. I have used Allgood, Now ARS Rescue Rooter of Atlanta for almost a decade starting with a plumbing job. it was great to hear they did HVAC service so I had a great company to turn to should I need that. Over the years I have used them for installing tankless water heaters, repair HVAC units and various plumbing jobs. When I installed a new vanity in my home I only called one company. I recieved a call prior to our first scheduled visit and was rescheduled from a Saturday to a Tuesday. Luckily, I had other functional bathrooms so it was ok. The tech showed up and did great work...so far so good. Later that evening I noticed a small leak. I called Allgood, Now ARS Rescue Rooter of Atlanta who scheduled a return visit the next day. Allgood, Now ARS Rescue Rooter of Atlanta called and had to reschedule two days out due to a scheduling conflict. I understood. Things happen. From this point I was rescheduled 2 more times... I am now over a week with an active leak in my home. The scheduling department promised they would not reschedule again... yet they rescheduled now 3 additional times. That is 6 total times in a two week period for an active leak that was created from their service call to connect some pipes. It is extremely frustrating especially as a long time customer to be treated like this. I am guessing ARS Rescue Rooter of Atlanta does not care anything about any aquired customers. The last time I was asked to reschedule I said, """"No"""" and asked to speak with a supervisor...I waited on hold for an hour and then was told they would call me. Needless to say no one has contacted me at all. Find another plumber because it is clear they will not stand behind their work. Avoid allgood and ARS Rescue Rooter as it is the same company now. I will be leaving reviews for this service disaster on both pages.

Chris C.

This is my review for them. It's long because they have not been responding so I have been write down what happen. I called so many time to get in touch with one or any of their manager and they were not responsive. I don't understand how they were able to run their business if they cannot call back, or email costumer's concerns. I emailed the manager as well. I asked for their phone number and they claimed that they do not have manager's number. This is my email letter to the manager. And still no response. Frustrating! To: Jason Taylor, My name is Crystal Cousineau, I have been a customer for ALLGOOD Plumbing, Electric, Heating & Cooling since 2017. We made an agreement that this company had my house replace all the wiring and install fire detectors and make sure that it is up to code. I was given a 10 year warranty on all parts and labor. Since then I had no problem with setting up appointments for minor replacements. On September 15, 2021, I had my appointment between 10 to 2pm. The electrician, Jorge, came after the window time, and checked the kitchen due to one light not working and the rest of the lights glitching. I explained that I have the 10 year warranty, and stated he would honor it and not charge me. Jorge, your electrician, stated that he was going to replace all 6 lights in the kitchen and fix the light switch to see if that resolves the problem. He then explained that he cannot get it done due to parts he does not have. He asked for a preferred date for him to come back. I asked if he could come back on Friday, September 17, 2021 at 8 a.m.. He told me that it is too early and that he will come at 9 a.m. instead of 8 a.m., I accepted and he left. A few minutes later, he came back and informed me that there will be a $99 service fee for this. On September 16, 2021, I called the company to ask about the fee and about my warranty. One of your representatives, Lubi, informed me that they will try to get hold of one of the managers and will call me the next morning before my appointment. On September 17, 2021 prior to my 9 a.m. appointment, I called the company and spoke to a representative who was not able to verify if Lubi was able to get in touch with one of the managers. I waited for the electrician to arrive, but he did not. At 10:22 a.m. I called the company to see where the electrician was, and the representative who answered the phone informed me that my appointment window was from 10 a.m. to 2 p.m. Since Jorge, the electrician, had told me that he will be here at 9 a.m., I had prior arrangements and could not wait, therefore I asked the representative to reschedule my appointment to Monday, September 20, 2021 from 8 a.m. to 12 p.m., which the representative agreed to. On September 20, 2021 at 8:30 a.m. I called the company to discuss the service fee. The representative was still unable to reach one of the managers. Also, the electrician never showed up or even made a phone call to let me know that they would be late or need to reschedule at all. Please look at our contract agreement on May 19, 2017 invoice #25068382 I called the company to check about the """"no show"""" of the electrician. The representative, Eden, is now checking with the dispatcher to see what's going on. She stated that the appointment is not until September 22, 2021. I asked that I want an appointment the following morning, Sept 21, 2021. The appointment was scheduled. I am not sure what is happening but the lack of correspondence and attention to this matter from the company is unacceptable and unprofessional. I would appreciate it if a supervisor would look at my contract agreement and verify that I should not be charged a service fee. I would also like for the electrician to arrive during my set appointment and contact me if the electrician runs into some issues and is not able to come for the appointment. You may reach me here or call me at ***-***-****. Sincerely, Mrs. Crystal Cousineau --- On Sept 21, 2021. I got another no show.

Sandy K.

It's very interesting that on another review site this company has high ratings. If I could give them a zero I would. We used this company a year or so ago and if memory serves me correctly everything was fine. So we decided to try them again. HUGE mistake. One of our bathroom showers and toilet was filling up with water and overflowing. I called them yesterday morning. I was given an arrival time between noon and 5 PM for service. I expressed how urgent this was as my family was afraid to run any type of water in the house. Both the phone operator and dispatch acknowledged the urgency and said that someone would be out to help us. I waited and waited. At 4:45pm, still no plumber so I called the company to see if the plumber was on his way. I was put on hold then told that they had to look into something(?). She could see my appointment but there appear to be a problem. I told her under no uncertain terms that I was greatly disappointed. This was an emergency and now it appeared that a plumber may not be coming. We could've called another plumber to take care of our plumbing issue. She then said someone would be out. I continued to wait for over an hour then called back only to hear that there was still a problem. I was then asked if they could reschedule a plumber to come in the morning(?). Unbelievable... Again, mind you I could've had another company out to fix our issue but waited on this company to come through. After I asked for the corporate number to register a complaint, I was transferred to dispatch to see what they could do. Dispatch then said the plumber said that he had come out to our home and no one was here (?). That was totally untrue. A lie. My family and I were here all day monitoring our plumbing issues while waiting for them with the front door open. Their plumber was also supposed to call 30 mins before arriving ... We received no call either. The dispatcher said she could also tell that this was untrue (that the plumber came and nobody was home). She would have a manager call me right back to intervene. Well, here it is the next morning and I am still waiting for a manager to call me back. My husband said he knew no one was going to call me back... I had every hope that they would now do the right thing but my husband was right. No manager called us back. After arriving home from a long day at work my husband was able to temporarily fix the issue but we are still in need of a plumber and will try someone else this morning. When you need a plumber... It is not a joke. You really need one! I would not recommend this company. I was lied to and strung along all day and evening, nobody ever arrived to fix the issue, then the lie ... the plumber came and no body was home. Lol .. seriously??? Mind you I had spoken to them several times til evening and they assured me he was still coming. The last lie ... a manager was to call us back to intervene and he never called us back either. It's now the next morning and still no call from this company. This is a privately owned company. It's motto is to treat people the way they themselves want to be treated. They really missed that mark yesterday.

Anna T.

Terrible service! They installed a new garbage disposal which started to make a strange noise after a few days... it got worse. We called them saying there was something wrong and we wanted them to check it since the disposal was under warranty. First, they told me it was not because we got it on the previous year dismissing the fact that it was in December so just a few months had passed. Then they said it was under warranty and they would come over. They found A TEETH FILLING in the disposal and they charged us over 200 dollars. INSANE!!! If I could I would give them ZERO STARS.

Sara M.

UPDATE: The quality assurance manager, Josephine, kindly reached out to my mother after my reviews were posted. She was apologetic and forthcoming about the experience my mother had, and offered to fix her AC at a fraction of the original labor cost. I am impressed with Josephines attentiveness to the situation. It is disappointing that things had to be escalated in order to be fixed in a timely manner, but I am satisfied with the company's response to the situation. I am writing this on behalf of my mother and elderly father. All Good installed a new AC system for them 3 years ago. A year ago the AC stopped cooling and my mother attempted to reach out to All Good about the issue. She was unable to get a tech out to see the issue, so in desperation she called another company who sent someone out within 2 hours and had the problem fixed. Come this past Friday, the AC stopped cooling again, and there was a horrible smell. My mother attempted to reach out to All Good again. She was scheduled between 12-4pm on Saturday. No one showed up and then she received a call at 5PM. The person she spoke with diagnosed the issue over the phone, and she was then told there was nothing they could do until Monday, but that she could still run the unit as it would work intermittently. The horrible smell came back, so she called All Good again and was told someone could come between 7PM and 11PM. She waited up until 11:45PM so she called yet again and was then told """"the tech is really backed up"""" and wouldn't be there until 6AM. She was rescheduled for 7am-12pm on Sunday. Yet again, nobody showed. She called back at 1pm and spoke with Brian, who said she wasn't on the schedule and wasn't assigned a technician. He claimed that the """"overnight on call people don't know their schedules"""". She asked to be seen that day and explained the situation. He said he would try to get someone out there. She called back at 3pm after not hearing anything. She spoke with Alaya (who was the only pleasant person during this entire ordeal). Alaya said they had her down to be seen at 4PM. Alaya claimed to write an email to someone named Jason who was in management, and said he would contact my mother on Monday about the terrible experience. Nobody showed up YET AGAIN for the supposed 4 o'clock appointment. My mom called back at 7PM and was told they would be there at some point that night. A technician finally reached out at 10PM to say he'd be there at 11PM. She was quoted over $1,000 in labor to replace the parts. She was told by the technician that someone would reach out to her about the price and the complications with service. She hasn't heard anything from anyone since the technician left. She reached out again today and spoke with someone who also claimed to be writing an email about these ongoing issues. This person said someone would reach out tomorrow. Nobody seems to be on the same page with one another AT ALL at this company. Think twice before subjecting yourself to this absolute nightmare of an experience.

Laurie S.

Allgood installed our AC. Compressor is out, part is under warranty. It's been over a week, in July, and no word back on if the part is in or when they can repair. Did some research, they have 1.5 rating with the BBB. Will not do business with them again.

Nancy Z.

The company is totally awful and not professional. They assigned a plumbing technician contractor to me for fixing sewage issues, however, this technician didn't send me anything in writing or photos when he completed the work. He just spent 2 hrs to """"fix"""" the sewage pipe and earned $1,800 easily and quickly, then walked away! I contacted him thousand times but he always ignored me. My property was not occupied after he """"fixed"""" the sewage pipe until recently the foundation contractor found the sewage pipe is always leaking, which causes a lot of fleas at the crawlspace. I have to pay $2000 for the pest control and wildlife removal plus $3000 for leaking sewage pipe removal. I called Allgood to find that technician back to my property to fix up the issue due to 1-year warranty, they said this guy already left the company and they can't contact him because he is a contractor. Allgood assigned me a plumbing supervisor last week to verify the previous job, however this person called Parker is totally a jerk, who always ignores my texts. I contacted him from last Wednesday to now every day, to make sure he can go to my property. Today he lied to me he's been to my property and told me previous job was done, however he didn't send me any proof. Now, I have to pay for - $2,000 for pest control; - $3,000 for leaked sewage pipe removal; - $350/day for foundation labor standby fee God knows how much I have to pay later to fix up ALLGOOD worst work. HOW CAN I TRUST ALLGOOD??? BTW, I'm an Asian, I wouldn't like to escalate my issue to a sensitive level, but I hope ALLGOOD can focus on my issue and reimburse my financial loss. ALLGOOD, PLEASE, PLEASE, PLEASE! Folks who see my review, please DON'T DON'T DON'T use any service from ALLGOOD, they are a bad, worse, worst company in the world!!

Pat F.

Worst plumbing service I have ever had. Will not return calls. Will not return to correct problems they caused. Save yourself an enormous headache use someone else.

Guy S.

I recently called Allgood to make an appointment after my kitchen faucet started gushing water underneath the sink when I turned it on. They scheduled me for the next day """"between 12 and 5"""". I had an unusable kitchen sink, so I was happy that they were going to come out the next day. At 4:00 pm the next day they called to tell me that they weren't going to be able to make it after all, but that I could reschedule the appointment not for the next day, not for the day after that, but in TWO WEEKS. Seriously, from a next day appointment to two weeks out? I wish they had just told me that from the beginning so I didn't lose a whole day waiting on them.

Angela S.

Run, run as fast as you can from this company! Here is my nightmare experience. I bought an entirely new system from this company in 2018. Took on an $11,000 debt based on Allgood's recommendation. Since installation, I have had to call them out every year during the warm/hot season to check why the unit was not cooling my house. Each time it was always an excuse for why and mostly something we were not doing....dirty filter or dirty air ducts or some other technical reason I didn't understand. All I know it is a new unit! Well as expected it happens again on 5/2021. The house is hot, the system is blowing and the temp is rising in the house. I call to make an appointment but this time I enquire about the warranty on the unit. Someone was supposed to get back with me (Josephine Jones).....that never happens. So, this tech shows up 6/3, and here is where the NIGHTMARE BEGINS! I'll give it to you in sequence order: He goes to the attic tells me that the filter has fallen into the unit and is blocking something and the drip pan is full of water and it's going to cost me $200+ for him to remove it. I said NO......I wish to speak to your boss. I did speak to someone named Corey, who thought it appropriate to speak to me as if I was his subordinate, about all of the past visits for service to my home for """"dirty filters"""". I refused to pay such a ridiculous price and climbed the attic ladder myself and pulled the filter out using a cloth hanger all while the tech held his flashlight for me to see. By the way, the filter was bone dry and the little bit of water in the pan could have to be cleaned with a paper towel. So, this should have solved the problem right? No, the tech stays up in the attic and comes down and says the drip hose is clogged and he will need to flush it out by cutting the PVC pipe and some other stuff I didn't understand. What? How much? This guy tells me the same $200+ he quoted for the filter issue that He said was the problem. I said NO......I called my husband. My husband tells this guy that is not the problem because it's draining through the hose to the outside where it's supposed to. The tech tells me, after speaking to my husband, that he's going out to check if the unit has enough coolant. WOW! He tells me to turn the unit on, he comes back and tells me to turn it off. The tech then tells me there is a MAJOR LEAK IN THE UNIT! What type of leak? He walks away and did not say. After a while, I looked out of my window and saw that the tech had removed the entire top of my 3-year-old 11,000 dollar unit. I went out and asked what was going on, he said there is a leak and shows me some copper color coils and I could hear hissing. He was on the phone with RUDE SERVICE MANAGER COREY at the time and could not speak more, he had to find out what they wanted him to do.......that's what he said. The tech comes back into my home and this is the foolishness that proceeded from his mouth! BECAUSE OF THE VIBRATION OF THE MOTOR, IT HAS RUBBED AGAINST THE COILS AND HAS CAUSED THE LEAK.......IT'S GOING TO COST $1400.00 TO REPAIR AND THOSE PARTS ARE NOT COVERED UNDER WARRANTY. BOOM! This is unbelievable! Did I mention that this unit was installed by Allgood in April of 2018 and supposedly inspected by Allgood? Did I mention that I didn't build the unit, deliver the unit, installed the unit? I received the unit and the work/service that this company provided in good faith. I trusted Allgood GUARANTEE as stated, """"When you invest in a home comfort system from us, we guarantee your comfort today and in the future."""" NOWHERE DOES ALLGOOD'S GUARANTEE SAY THAT I THE CUSTOMER WOULD BE RESPONSIBLE FOR PAYING FOR A MANUFACTURER ISSUE/DEFECT IF IT IS THE CAUSE OF THE UNIT NOT WORKING PROPERLY! Please take this review seriously. I have had nothing but disappointment and frustration dealing with this company and dealing with this situation. They present themselves as a company with integrity, knowledge, and professionalism. I question all of that given what I have gone through. I will never use them again and please know, I will share this experience as often as I can. SHAME ON YOU ALLgood! Sign...Still HOT in Snellville!