Allens Plumbing

Sheila T.

I called for service; spoke to Kelly. She was not very nice & I was surprised, because we had very good service for years.I told her the problem with the sink & wanted plumber to check other faucets. She made this deep humming sound, so I asked her if it was serious (I was genuinely concerned) & if something was wrong then.She was rude and then said no one would be there until Wednesday! Its a big job, you would think they wanted the business! Every time we use to call them they came within a few hours, so her attitude does NOT help the company nor its reputation. Done.Very disappointed. Went with Rocha Plumbing-what reviews!

Belinda T.

First of all I hate that I even have to give a star. This company should have no stars!!!! DO NOT CALL THIS COMPANY!!! I called them to come to my house to fix and replace some shower faucets and fixtures. The plumber comes out, gives us a quote, and says he has to get parts and will be back next week. Never came back, never called. We had to chase them down. When he did finally come back two weeks later he broke my shower pipes and left saying her needed to come back next week with the right parts. Wait... didn't you already leave us hanging for weeks to get parts and now you don't have parts. He left us with a shower that we couldn't use at all and said it'll be a week before he could come back! What??? We ended up calling Emergency Plumbing and Solar. They came out within 15 minutes and fixed our shower in two hours. They were AWESOME and HONEST.

Nicole T.

Did not use the service. I just wanted to make a complaint about one of your drivers who cut me off this morning. I was leaving the airport, making my way to H3 and one of your drivers almost made me hit another car as he crossed over in front of me. This is not good for your business.

Chad U.

Very Displeased with the service I have received from Allens Plumbing. Had a Routine Check for our plumbing about a couple months ago. No call no show. I was busy with a important family matter at the time so never really followed up on it. Did call them to tell them. Then I called to schedule a appointment to come to check our plumbing wit our toilet. No show at the appointment time, called saying they busy with another job. Asked if they could come first thing tomorrow morning. They called later that evening a maintenance guy called, not the office saying they can't come tomorrow and wanted to come next week. I said why you guys making appointments then canceling the same day, need to communicate with your office better. Very Very Displeased. They said they will come tomorrow around 12-2. If they don't show up or are unable to come, I WILL be taking by business and money else where. Checked some other reviews and see that I'm not the only one. ‼‼

Derrick M.

I am dealing with a water leak on my property for which I haven't been able to find after checking all plumbing fixtures inside and out. I have concluded that it is in the walls or under ground. I made an appointment for a plumber to come out between 10am and noon. At 11:30 a representative calls to say the plumber is running late and that he will be there between noon and 2pm. At 2pm still no plumber. A call to the office and the dispatcher says the plumber is on his way. At 2:38pm he finally arrives and at that point I come to the realization that this leak which is quite substantial (losing 288 gallons a day by BWS estimates), is not going to be fixed that day. The plumber proceeds to ask me what's going on. He walks around the property and finds a wet spot and asks if we have sprinklers. After answering in the affirmative, he finds a leak at the siphon valve. The leak was too small however to lose that much water as it was only a slow drip. I point this out to him but he focuses on this leak when I am trying to get to THE leak. He tells me he thinks the leak is under the driveway between the meter and the house. He tells me he turned off the main valve to the house and the meter is still running. I'm skeptical so I go in the house and turn on the water. The water is on...and running...and running. Why is the water continuing to flow when he supposedly turned the main valve off? I tell him what I revealed but it is for naught. He tells me he will report his findings to his supervisor, Dennis, and he will get back to me. He then asks me if I want the drip repaired. After all of that, I still have the same problem and no one called me back.

Eric Y.

Very professional and prompt with reasonable prices! I called on Monday morning at 730am. An after hours representative (assuming a call center on the mainland) took my information down. Around 8am a local rep called me back and informed me they would check with the dispatchers and see if it's possible to squeeze me in. At 10am they called me back and said they would either come today between 2p-4p or first thing Tuesday depending on prior jobs. She said they would call me before coming. My third bathroom sink was backed up. I tried drano the week prior and it helped for a little bit but the problem came back. This is the sink where the central AC condensate drain empties into. Because of this, my AC backed up and the safety feature shut the AC down on Sunday afternoon. Mind you this is during tropical storm Darby and the 94% humidity was killing me! (the central air runs 24/7) At 3:30pm I heard a knock on my door. I was a little shocked because no one called but I was just thankful they were able to show up today. Daniel was the tech and he was very personable and professional. He explained everything in lay mans terms. Within 30 minutes the issue was resolved. This is my first time using Allen's plumbing and I will definitely use them again. They were called after I attempted to contact a few local (within Ewa beach) companies who failed to respond last week. One I left a message and the other I used the Yelp estimate feature. I'm glad Allen's came through. Despite the small mix up with not calling me prior to coming I still rate them 5 stars. Very reasonable prices.

Roberto P.

Professional support!! Its also good they are open seven days a week to handle any emergency situations that may come up during the weekend. I strongly recommend Allen's Plumbing!

Anne H.

This is the second time I've used this company. Although I was happy with their service the first time, I have to report that it did not meet my expectations for this visit. This time I had a leaky valve and rusting pipes to go along with it. The job was done well as far as I can tell. I have no complaints about the work and they were courteous and gave me a reminder call that he was on his way. My big complaint is the cost! I did not realize it would cost $900 to fix a valve that took 2 hrs to repair. I spoke with their manager to confirm that it was the right fee and he is standing by his worker. They do not charge by the hour and they are more to charge by the task at hand. If you plan to use them, please be careful and get an accurate estimate.

John I.

Had my kitchen sink faucet replaced today. I bought the faucet and Allens Plumbing was to remove the old and replace the new. I called them Monday, I asked for a ball park est for the cost of replacing the faucet. The gal I spoke to said between $100 - $150 for the work. I scheduled an appointment for Wednesday. Repair person came over and did the repair work in about 30 to 40 minutes. No complaints about his work. When he handed me the billing statement is was for $245. I thought that was way over charging. He said it was what the company charged for replacing a faucet. He did not give me a quote prior to doing the replacement. In his favor, after I complained he did give a 15% discount. I am surprised this company, who does, I'm guessing, many faucet replacements, couldn't give a more accurate estimate. Had I know what they may have charged I may have gone somewhere else for an estimate. Two star rating for providing poor information to me by the office when I called in for an estimate.

Sandra H.

It took a few days waiting because jobs ran long or whatever, but the service was worth waiting. I'd rather wait for quality service than a rushed botched job. Jr.the plumber took the time to do the job right. Very pleasant, polite and hard working. He took the time and explained what he did. I will definitely call Jr. at Allen's plumbing next time I need a plumber!