Allen Service

Katie S.

I called these guys to service my furnace and give a quote to replace a condensate pump. They quoted $580 plus an additional $350 in ""pipes and hoses"". To top it off, he gave a quote to redirect a vent and admitted it was a $10 part that they would charge $275 to replace. This man was incredibly nice but that's their trick. Their people are difficult to say 'No' to! Do your research and call someone else! I had the pump replaced for $125 and he redirected the vent for free! I hope Allen Service knows that they are the running joke of all other professionals in Fort Collins! Even our Handy Man said they would bill you for your first born!

Roger M.

Shocked, $2,700.00 to replace. 3 toilets???
My 81 year old father had Allen Plumbing check a toilet that had a slightly leaky flush valve, Allen said The parts were no longer available for his Kohler Cimmaron toilet, but I found them for 14.97 on Amazon, Allen plumbing told them that their 3 toilets should be replaced for $2,700.00, Lowes sells them for $340. each, BEWARE!!!!

Jason H.

Quick word of warning to anyone who sees this and is in the market for home HVAC repair in the Fort Collins area - avoid Allen Service at all costs. Their technicians show up late (over 45 minutes late in our case), misdiagnose initial problems, and overcharge for their time consistently. In our case, a warranty repair issue that ultimately took 28 minutes to resolve when the new part was received cost us nearly $500. I can't come up with any way that they aren't billing over $150 per hour for the technician's time, and with the generous assumption that the guy might have spent two hours off-site dealing with ordering the part.

In short, avoid Allen Service!

M B.

1074.00 quoted to remove a 9-yr.old sink & replace it w/ a new sink ? Had to come back out to re-do hot watr line...got it reversed ! A 2-hr. job at most...mgr.did refund 100.00 for the re-call...so only spent 974.00 was told 400.00 per hr. was to be expected..cuz they do such great work...do your homework...many more capable plumbers out there...i should have gotten other bids....never thought i would have to spend like that for a local company !! Welcome to Loveland,co.!!

Phil S.

Allen Service is very professional. They take the time to explain all the options and let you know up front what the charges will be. They were friendly, curtious and knowledgable and fixed my furnace in a timely fashion. I would highly recommend them.

clayton l.

We could have not been more impressed with the service that Kevin provided to us in the repair of our air conditioner. He was very thorough and explained the processes and options for us to select our repair. We are definitely asking for Kevin when it is time to have our furnace inspected this winter! Outstanding service!

Donal W.

Excellent telephone and appointment process. Technician very knowledgeable and friendly, as well as organized and tidy. Tankless water heater was malfunctioning because of moths in the blower, etc. Was given three options: $521 for cleaning and flushing system; $1000+ for that plus a bug guard; and $1500+ for a new blower motor ($80 cost) and other items. I chose the cheapest. No parts needed. $200/hour labor cost for 2 1/2 hours of labor.

Aloha R.

Had a hose bib burst when the weather was trying to be Spring and needed someone to come out ASAP. First plumber I called was booked for over 2 weeks. Called Allen and they could send someone ""this afternoon"" and that there would be a $49 service call fee if we didn't have a repair made.

Gerad came as promised and besides looking at the bib, did a whole house plumbing, heating and air overview. Prices quoted were from ""the book"" regardless of how much time it would take. Interestingly, the price of the fix was just a bit higher than if we bought their whole house service contract which would take % off the bill that would make it lower.

He was an excellent salesman and I wouldn't want to play poker with him but he replaced the bib and the grass seed didn't all die. Needless to say, we took the contract rather than pay $49 for no repair.

Service - 5 star (including professionalism and friendliness). Received a call when the serviceman was on his way. Office person was very nice.
Price - 1 star (someone has to pay for their picture on their trucks)

Kevin D.

Richard arrived on time, completed the work in a timely manner, had to come back with a special order part. All went well.

Tom W.

I have a boiler that heats my house and when it turned on the pipes made a loud noise which I assumed was caused by air in the lines. This had been going on for several months. I didn't know how to address that so I called Allen Plumbing to show me.
2-12-13 2 people came out and I assume 1 was a trainee although they didn't say that. They said it would be $49 unless they got approval from me. They added water to the system and then tested it and couldn't have it make the sound since they fixed it before testing it. After that they opened and closed a lot of the valves and checked the switches and couldn't find anything wrong. They asked if I wanted the rest of the plumbing in my house checkedn and I said no. They charged $49 and left.

2-14-13 Our boiler stopped working and we called them to fix it. A different person came out and said that the Aquastart box was bad and charged $500. They also said all the valves were on the wrong side of the tank which is what caused the hammer and this would cost $5,000 to fix, we declined to do that.

2-15-13 I called the Allen office to talk to the manager about the cooincidence of their guy coming out and 2 days later I need to spend $500. They never called me back.

2-22-13 The boiler went out again. This time another different person came out and said we need a new boiler and it would be $7,000. He changed an auto vent and gas valve thermocouple and charged $725 and then said we should be OK for a couple years since we changed all those parts.

2-25-13 I called and wanted to talk to the manager again and again they didn't call me back.

2-26-13 I called and said if I didn't get a call back I would just go on-line and respond. I wanted someone to explain how I had no problems until their guys showed up.

2-27-13 The service manager finally called me back. He said that the air in my line was steam and that was making the noise and burning up my boiler. None of the 3 different people said anything about that. He said this steam damaged everything and caused things to happen one after another. I tried to explain to him that the noise had been going on for months but he kept cutting me off. He wouldn't agree that it was a pretty large cooincidence that this all happened shortly after they initially looked at my boiler. He said I didn't do what the people told me to which was with the first guy, look at my other plumbing which had nothing to do with the boiler, 2nd guy - change all the valves for $5k, or 3rd guy - install a new boiler. Basically his customer service was blame the customer.

All of the service people were very nice but they all had different theories on what is wrong which doesn't seem right. The hammer sound is gone since the air was flushed out of the line. I won't use them again because their service manager was rude and couldn't answer how I ended up paying $1,300 when all I needed was someone to show me how to take air out of the line.