Allbritten

Fred P.

Called him on Saturday told him I need a new motor on my Evaporative cooler they charge me $65 to look at it and tell me I needed a new motor and said they couldn't get to it until Monday they said they would call Monday and give me a price I called them at 11 and they still hadn't done it waited till one and called somebody else

Toni G.

Allbritten responded quickly to our request for AC issues. Jim Carrera arrived on time to the appointment. He was professional and polite. He assessed the issues with our AC and provided several options/proposals for the repair of the unit.
The cost was $65 which we felt was very reasonable. Once we've decided how we want to proceed, we will definitely be giving Allbritten a call. Thank you!

Sib W.

A name that will always stand out for service is the one you can count on.
We recently experienced a failure in our 26 year old AC unit and immediately called Allbritten for the service. As usual they dispatched a service representative out the next day and determined a temporary fix was not recommended and could be short lived and expensive. Taking age of the AC/ Heating unit it was decided to replace the entire system.Needless to say the replacement cost was much higher than expected. After a lengthy explanation, from the sales representative I was better informed why the high cost. It did prompt me to get a competitive bid from a another well established and highly rated company only to discover their price was slightly higher.
Due to a high work load booking of about three weeks, Allbritten brought out a room AC unit for temporary relief.
The work performed was exceptional and completed within two days by a well informed professional respectful crew. Within two weeks after the installation AllbritteBC dispatched Randy Chambers, BPI Certified Building Energy Analyst to inspect their own workmanship to ensure the systems. Let's call it exemplary service and professionalism. The White's

Connie P.

I cannot say enough about Allbritten. Their customer service and response time is amazing. We have used them to service our old AC over the past few years and always have had excellent service. We just had to purchase a new unit. John came out and helped us decide which unit we needed, and he worked with the finance company to get us a better package. All of the technicians are always on time, very pleasant, respectful and clean in their work. In all of the calls I've made over the last several weeks, I'm always met with a friendly and helpful person. I even called on a Sunday ""just to see"" if I could get a technician out to check something. I received a call back same-day. I called early morning another time, and was able to talk to a friendly, helpful person. An AC is a huge investment. I highly recommend Allbritten.

Laura C.

This is the best business I've ever worked with; customer service, sales, and of course, the knowledgeable service technicians.
I've been doing business with AllbrittoBC Cooling since 2002. They are reliable, courteous, kind, good humored and professional. Recently my AC unit was breaking down part by part and they came out with one phone call request which also included after hours and took care of the problem.
The office staff is amazing! Top notch humans who are efficient, kind, and great communicators which I believe is the most important aspect of any type of relationship.
I recently purchased a new unit. The sales rep, Steve, gave me a good deal and made it happen! Thank you Allbritton!!

Desiree I.

Had an emergency Friday night and I contacted Allbritten after searching for a company that could come out on the weekend. They scheduled me an appointment same day, came out and assessed the situation with my ac which now turned into a plumbing issue, thankfully they were able to have a plumber come out Sunday afternoon to inspect and fix the problem. I was so pleased with everyone from the first person I spoke to from the office named Rosetta, then Pool Yang was the HVAC tech, and Nick Kalina who was our plumber, all very professional. Very pleased with this company.

brent w.

After hearing the adds and looking at the good reviews I decided to get ahead of any problems and get my air conditioner serviced. The unit was working fine but I thought I was being smart and getting it serviced would keep me from having problems. Great customer service and they came out and I paid the $180+. They found a couple issues with it and we paid $500+ to get it fixed. Three weeks later the unit stopped producing cold air and we had them out a third time. They found a leak in our hose and the Freon was gone which cost me another $178+ for the nitrogen test to find the leak. They gave me an estimate of $1200+ to fix the line or $12500 to replace the unit. Now all of this might be legit and I might have bad karma but I did switch to another company and I am saving quite a bit of money.

Jeremy S.

At the beginning of the summer hot season, I experienced an A/C break down. Unfortunately, after doing some checking on my unit I found that the compressor for it had failed and no longer worked. So I decided to reach out to Allbritten to check my unit and verify what I was finding and provide with me with a quote for the cost of repairing the unit and maybe options for replacing the whole unit altogether.

After checking out my situation I was forced to go with the option of replacement of the compressor. But thanks to the timely manner at which the technician and the people in the office they were able to get me back up and cooling off in about a weeks time.

The service was timely and professional. I will continue to do business with Allbritten in the future.

Chelsea H.

I needed a quote for a new AC unit since mine only has about a year left (if I'm lucky). Scheduling an appointment was easy and I was able to get one that worked with my schedule. Matt, the technician, was on time and very friendly. He really took his time explaining things to me and asked me a lot of questions so he could make recommendations for a new unit based on my needs. He broke everything down for me and gave me three quotes- one for each of the options we had discussed. He was thorough and polite and left me with information that I could use to help make my decision.

Cindy Y.

The person who came to service, Phillip D., had the worst attitude the entire time, he did not want to be at work and it showed in his service. He attempted to tel us all the things wrong with our air conditioning system, from leaks to replacing everything (the fan blade, because it may not be spinning fast enough). At the end, when we suggested getting a second opinion, he then stated he didn't do any of the assessments he stated earlier. Therefore, all those talks of ""leaks and parts to replace"" were all off of his assumption. Even stating, ""it's all a bandaids to your problems."" WORST CUSTOMER SERVICE EVER.