All Utah Plumbing, Heating and Air

Spencer L.

My Enducer Motor went out. They quoted $1300 for the part and $189 to install. Do the math here. A $100 part, and that's rounding up, for $1200. Keep scrolling unless you want to give away money.

Taya S.

HIGHWAY ROBBERY! I called because I had a huge leak downstairs and he charged us almost 4,000 dollars to fix the ""cause of the leak"" so we went with it since he's the professional. Turned out we spent that money on something that did not need fixing at all and then once we turn the shower on and there is still a waterfall flowing downstairs we call him and he completely denies that we called about that and insists he fixed a leak that we would have had problems with in the future when that is absolutely not true! We called and asked him to please come back and fix what I had originally called about to make this right but he said he would only do it if he got paid and would offer us a ""discount"". He made everything worse and we spent a ton of money on things that did not need fixing at all! Not to mention he made gross wise crack comments about his D*** in front of my 77 year old mother and made her feel extremely uncomfortable. Very unprofessional and no integrity with this company at all! They will cheat you!

Vicat M.

The technician gave me an estimate over the phone, because we don't live in Utah anymore but we still own the house there, the wife and I talked it over and we were going to try and find the funds to pay for the sprinkler work. I called the main office and spoke to John Holland, to try and make payment arrangements to cover the $600+ Estimate his technician gave me, after the walk through he charged me $85 for, but he John told me that he needed all the funds in cash. My wife told me that the estimate sounded quite high for just 5 or 6 sprinkler heads that needed to be replaced, and a clock that needed to be programmed. So I called John back and asked him if he could break down the bill for me.

The horrible incident happened after I called John back for the second time. I told him that we can't allocate the funds and that we will be calling him back in a couple of weeks when we have the funds, that if we can just square up the bill of what we currently owe him for the $85 Walk through, that we'll call him back when we are ready to proceed on the work. Before I could udder another word, he immediately went on a rant of how he didn't know that we lived all the way in a Eagle Mountain, and that he should have charged me more money for the visit... even though I gave him the address for his technician to get there initially, and I even explained that we lived in the city center, but whatever...

I brushed that off and proceeded to ask him if his technician was going to leave a breakdown of the estimate with exactly what sprinklers needed replacing. Well, when I said that, John blew his top, and stated that he had already lost enough money on my visit and that he was NOT going to pay his technician to leave a estimate breakdown with the sprinklers that needed to be fixed, unless I wanted to pay an extra $100. And that he refused to leave flags indicating which sprinklers needed repair. (I never mentioned flags) I asked him that if an estimate breakdown was not included with the $85 I just paid him, then what did I just pay him for? And he stated ""you paid me for the walk through"", and I said ""yeah but, you're not leaving me with anything concrete, not even a breakdown of what sprinklers needed to be replaced. I didn't pay you to drive out there just so you can leave me a receipt"". At this point he became even more adjetated and aggressive and said ""I'll have the technician just leave a small piece of paper with a hand drawn map with where the sprinklers might be, it won't be accurate. And that's all you're getting! I'm already paying my guy to be out there and I'm Iosing money on this"". Like its my fault that he didn't realize the cost involved for his services...?

He also told me that he had not offered the sprinkler location breakdown because I didn't asked for it the first time I called...? ( BTW The whole time he's cutting off from finishing a sentence)

I asked him why he didn't initially tell me that an breakdown of the estimate was an extra charge? He proceeded to tell me that in all his 20 something years of doing his, that not ONE customer has ever asked him for a detailed breakdown of the estimate, which I found hard to believe. Every contractor I have ever worked with has given me a detailed breakdown of their potential work.

I told him that, that sounded really shady, that's when he dropped the F-bomb, NO JOKE! I told him that wasn't very professional language to use and that I would no longer do business with him. His exact words were ""f*** this! I'm not losing anymore money, I have 90% review, and I have perfect reviews, so I can always get more customers.""

That's when he realized I would also be leaving a review, and then his entire demeanor changed. At this point I was now pissed, and I told him that either he can leave a paper indicating the location of the missing sprinklers, from the walk through, or, that not only would I leave a bad review but I that would also do a chargeback through my bank. Then, all the sudden he became a magically ""understanding man"" trying to work something out... I wasn't going to write this review, but instead of charging me the $85 we agreed to, he charged me $89.95.

And BTW I am doing a chargeback, for stealing, even if it was only $5 bucks! You don't swear at your customers John!!!

Susan A.

Terrible! John scammed us BIG TIME! He upcharged us. He made us think that putting a plug in our sprinkler mainline to stop a leak would be difficult, yet In less than a hour he was finished. And he charged us $600. He says he will apply part of that charge if we hire him to redo the valve which will cost $2500. I asked if he could just charge us for what he did today, allowing me to get bids for the valve replacement. He flat out stated ""No, this is the cost of doing business"".

Bryan A.

Sad really, but I called in on a Sunday for a simple repair on a leak under my sink. A very nice gentleman answered and said he could have a tech out to me in 1-1 1/2 hrs. I agreed to the $120 min.charge too even show up and he said he'd have someone call me. 2 1/2 hrs.later I call him (mind you this is on my only day off with 4 kids waiting to 'do something' with Dad) and he exclaims ""Oh, he hasn't called you yet? Then attempts to refer me to a bigger company and explains that he was referring my business, unbeknownst to me, to 911 plumbing. I agreed to wait and shortly thereafter received a call from the other company saying they'd be another hour. I just attempted to call this company back and no-one answered. I called 911 Plumbing and cancelled then as well. Both companies showed poor customer service and zero communication and their pricing seems no cheaper than larger, more reputable outfits.