All Systems Heating & Air

Kim C.

AHS, our home warranty company, calls this company first for our area. Initially they were called for our heater multiple times that kept switching off. I understand the process with warranty's-they were very friendly, but started to miss a couple of appts. In their returns to come back out. They stopped answering and returning phone calls after missed appts. They ended up missing a return appt. the day before Thanksgiving with no call no come back with our heating out. Six months later after another co has come out new heater stops again. They are dispatched again and put in a vent through the roof that does fix the problem (our cost). Fast forward two years to a clogged sink and they get dispatched again. He comes out and leaves the sink trap open and the outside runoff open while trying to get approved for a hydro flush. Makes an appt. to come back next day. He doesn't snake the clog. He does not show up or call back or return calls. It is escalated with warranty company. He leaves us with plumbing open and dishwater having to run down our driveway to use it. He tells the company he returned when he didn't, he hangs up on warranty operators and continues to leave us in this condition while the warranty company messes with him. They go to my daughters house a block down on a new call and leave us hanging. They are the most unprofessional company I have ever dealt with. A month later warranty sends someone new out who clears the clog in 5 minutes. If you want aggravation - than use them.

John S.

I can confirm the 1-star reviews below as I had the same experience. Home warranty assigned service call to this company, which is 40 miles away. They called once but did not want to set up service call. Said they wanted to confirm my insurance coverage and said they would call back the next business day. No call back. I called them multiple times over the next few days. They never answer the phone. Left messages and they never return the call. Almost a week and I give up. Called home warranty company, requested a refund and canceled the call. Will get service from a local, reputable company. Save yourself some grief and avoid this company.

Rory T.

I had a great experience with this team. Home Warranty calls I hear can be a bit messy, but this was straight forward, honest, and very thorough. Brandon was professional and beyond knowledgeable. Highly recommend for any needs. Definitely will be using them moving forward.

Nathalie W.

This company is one that our home warranty uses. They don't return phone calls, takes them forever to show up and sometimes they don't even finish the work. So sad. Family owned business that we want to support, but just can't.

Well look at that! I get a response on Yelp blaming my warranty company but no response via email or phone call. And it appears that the owner wants to blame others for their company's lack of response.

Jessica S.

Since posting original review, they came out within 24 hours and finished the job above and beyond. Thank you.
The weather has been abnormally wet and there were road closers!

I don't know how else to get ahold of you. We've called several times.. it's been over a month and I would love a toilet in my bathroom at this point. Please return my call!! Contract under home warranty under McCraw

We've been cleared from covid for over two weeks. That was told to you this last Friday- When you said you'd be here Monday at 1. And then Monday when you said you'd be here Tuesday. We missed work hours waiting on you both days. We've been cleared from covid since January 8th.

Ann M.

After moving into our new house we discovered a serious clog that was backing up all our plumbing. Our home warranty recommended All Systems Heating & Air, and I'm so glad they did! Greg and his son Brandon showed up the same day we called and worked tirelessly to diagnose and solve our complicated older plumbing system. You can just tell from talking to Greg that he's a genuinely good person. I felt confident in his abilities and appreciate the way he helped explain everything without being condescending, so that we could learn our new system. Between his kind personality and his quality work I would highly recommend him for your plumbing needs.

Rob M.

This company is horrible. They do not follow-through on the appointments that you arrange, and they do not return your phone calls / voicemails. Look elsewhere, if you actually want the work completed.

Halley M.

Avoid this business. I had an air conditioner go out in the midst of the early September heat wave in Paso Robles. Greg, one of their technicians, did an initial brief service call a few days after contacting them. He told me he needed to return that afternoon. He was a no-show in the afternoon, with no call or explanation. I left several voicemails the next week, with no call backs. After my fourth voicemail to them trying to get them to return to do the necessary repairs, I got a call back from Deborah, who scheduled me for an appointment - about one week out, despite the prior no show and unreturned voice mails. I made arrangements to be home for this appointment, and guess what - another no-show. Unbelievable! None of my subsequent voicemails have ever been returned.

Their customer service is among the worst I have seen - for any type of business. Avoid, avoid, avoid!

R R.

I was really surprised that I've seen several negative remarks about All Systems Heating & Air and after dealing with them after I made a claim through my insurance American Home Shield, I completely understood why and here's what happened.
I had 3 issues going on in my home. I had 2 toilets that were leaking from the base (I think it was American Standard brand toilets) and one small pin size hole leak coming from a pipe behind a wall in one of my bedrooms. I called American Home Shield to tell them what was my problem. They opened up a work order, paid my $100 deductible, and sent it to All Systems Heating & Air. A couple of days later I get a call from ASH&A and left a message to make an appointment and after a couple of phone tag tries, we finally made contact. I explained what was going on and we set an appointment. The technician and his son came down to see what needed to be done. They looked at the toilet brand, measured it, assessed the situation, then they tell me that they need to replace the toilets. Fine.
On the next day of the appointment, they showed up but because I couldn't be at home due of work, I had a friend of mine went to let them in. When I got home I looked to see how they did and to my surprise, they replaced my American Standard toilets with some Gerber brand AND they made a hole in my wall to get to the small pin sized leak. I looked the toilet brand up and it turns out that Gerber is made in China. So I'm like WTF?!! I looked to see what kind of ratings they had and the only positive thing I saw was that it was water efficient but nothing else. Since I thought I was going to get the same thing, I called American Home Shield and asked them why didn't I get my original brand. They said that it gets replaced with something comparable. Comparable?? You mean anything that I can sit on while taking a shit or pee in?? I can do that in a trash can too. Idiots! Oh, but wait! It gets worse.
The father and son duo was finishing the job but the father said that he had to leave to take care of another job and left his son to finish it up. I asked when are they going to come back to finish the pin size leak job. The son said that I would need to speak to his dad about it and that he would get back to me. After 3 days, I called All Systems Heating and Air and left a message. I called again the following day, no answer. So now I'm getting frustrated as I keep seeing this gaping hole in my drywall with a small leak eating away at the frame of the house thinking that mold is going to grow soon. So I called American Home Shield and asked what the hell is going on? Why hasn't All Systems Heating & Air returned any of my phone calls. The rep at American Home Shield looked up my account and said ""The work order has been closed"". CLOSED!? CLOSED!!!! Are you f*ing kidding me!!?? All Systems Heating & Air left me dangling in mid-air without telling me a thing and neither did American Home Shield. My gaping hole in the wall with a leaking pipe was ABANDONED!!
American Home Shield then said that they'll put in another work order and have All Systems come and finish the job. I told American Home Shield that I don't want the same technician because of what they did to me. I told them that I want another company out here. American Home Shield then said ""If we do that we would need to charge you another $100 deductible because this would be another company"". I said screw that so I had to settle with All Systems Heating & Air. So overnight, I was furious, angry, PISSED! and got about 4 hours sleep. I went to work the following day expecting a call from All Systems.....nothing. Anger starts building up again. But just to make sure they get a hold of me, I gave both All Systems Heating & Air and American Home Shield my cell number (they had my landline number) so that I won't miss any of their calls. Anyway, day 2 came and finally, All Systems called and left me a message on my landline BUT because I was so furious from the inadequate customer service I got from both companies, I called All Systems and basically told them to F*CK OFF! Then when I got home, I called American Home Shield and told them to cancel my subscription. When they asked why I want cancel, I told them exactly what happened then go transferred to the ""Retainer"" department to try to convince me to stay but I told them you ""Suck"" and have the worst customer service I've ever experienced. I had to pay a $41.99 cancellation fee which was bullshit!
So now, I'm going to call First American Home Warranty. I've had them before and they were really good. A bit pricier but worth it. Sure I still need this hole fixed but I don't care if I have to pay a professional out of my pocket. At least I'll deal with him/her directly, not some bullshit frustrating 3rd party. Go somewhere else folks because by the looks of it, I'm not the only one that had issues with these companies.

Andrea A.

I would definitely not recommend this company. They do not complete work, they do not answer or return calls. They lie and make promises that they can't deliver on. I have never in my life given a bad review on a business. Being business owners ourselves I understand when people have bad days, but this company has never tried to even care if we were happy customers. Please unless you want to wait 2 months like we did for a return answer and then have them lie and cancel their service, don't use them.