All Phase Services

John B.

This company had serviced my furnace for over 20 years. Well the day came, our furnace died. All Phase actually came out after hours to assess the problem and was able to get it going temporary. They recommended a new furnace which I agreed to. The work was done professionally and thoroughly. They said it should save me half on my gas bill. At the same time I had them replace my 10 year old water heater.

I couldn't be happier, our water is now always hot and our house is consistently an even temperature. Not to mention that our gas bill is always less then half of what it used to be.

Friendly, professional and honest! Would recommend them for any service work or install.

Loren K.

This company is inept and unwilling to stand behind their work. I had a problem with my hot water heater suddenly not putting out the same amount of hot water as would be expected. I researched on the internet and it was quite clear to me that the problem was the ""dip tube""

The employee that came out simply tested less than 10 gallons of flow through my kitchen faucet and said that there was nothing wrong with my water heater. Never mind the fact that a water heater is designed to run 2/3 of its capacity without significant temperature drop, which would be over 30 gallons for my water heater. He did say that he needed to actually look at the water heater for his ""paperwork"" I continued to tell him that the first 5 minutes was not the problem. While he was looking at the water heater I ran another 5 gallons or so out of the tub sink in the same room. I asked him to test the temperature and it had dropped 15-20 degrees. He said this didn't matter and my water heater was just ""old"" and probably didn't work as well.

I then pointed out to him that the water heater had just started after 10 minutes and probably 1/3 of the tank being run out. This is a clear symptom of the dip tube being bad since the cold water is not reaching the bottom of the tank and tripping the thermostat to turn on the heater until a significant amount of water hot water had been used. He just told me that there was probably build-up on the bottom of my tank. Of course he didn't take the 5 minutes to open the valve and run a bit into a bucket to check this.

Knowing that the dip tube was the problem I ordered and replaced it myself. Sure enough the dip tube was cracked off just below the fitting and was causing all the problems.

When I called the company back they refused to stand behind their work. The owner said that a dip tube is ""one of those tricky things"" and that ""it doesn't make sense to open up the water heater to check it"" he said he would have done exactly what the person that came out did and refused to stand behind their work in any way.

I am not sure if these people are completely inept at what they do, trying to collect the service call fee without actually doing anything, playing some game in hopes you will buy a new water heater from them, or some combination of all three.

Bottom line, never use this company!

Edward G.

Highly incompetent so called ""professionals"" at this company! Had them at my house two different times, two days in a row and my furnace still wasn't repaired right. I had to use a different company on the third day to finally get the job done right! In the mean time family was freezing with no concern or sympathy from the operator/scheduler woman there. If your smart, find a different place, there's to many good ones out there to have to deal with the hassle they will put you through!