All Masters Plumbing

Joanie C.

Our hot water tank wasn't working so we needed assistance. They said they charge $89 to come out. The guy came out and didn't seem to know much about electric ones. He didn't have a voltage meter so he borrowed ours. He guessed that the upper unit was out. He said he would have to order the part. They would have to come back and their fee was $750. If he was a true repairman he would have had this common part in his truck.
We called another plumber who came out with the element, installed it, and charged$150.
This company is a scam. All the great reviews must be from their friends.
Don't use them.

Katie H.

I could not recommend this company less. I will filing complaints with both the Plumbers Association and the BBB after my experience with All Masters. You would think with charging $40 a foot on average, the work would be top tier, as would the customer service. It has been the opposite. It began with a kitchen re-route, and turned into 30k worth of our lines being lined with the fancy new liner. Not only did I have to explain was was expected to be done anytime a service member showed up, but we also almost never saw the same face twice. Maybe high turn around. Once out re-route was complete, they begin to do the liner and it was downhill from there. Our home flooded 4 total times while the work was being performed. When they "finished" the project and had it "inspected", they called for the final payment so they could bury our lines finally, after 2 weeks worth of delays and constantly being unable to use our plumbing. We noticed the spot under the city line was leaking, and the liner was bent. So I was curious how it passed inspection. After calling around, I discovered that the inspection was never performed because they never got the permits to do the work. At this point, I had lost all trust in this company. They charge for a permit, and they planned to pocket the money and bury the problem in the line. I demanded they fix the liner, obtain permits, have it inspected, and bury my lines because I was ready to hand over my final payment. After much back and forth and heated arguments with the office and josh and Dan, we agreed to a cashiers check once the diggers were on site. The company told me repeatedly they have no reason to believe I would give them the money, even though I had paid 2/3 of the job at this point. They then attempted to leave without my burying my lines once they had the check in hand before I ended up having to threaten to file complaints formally. This has been one of the worst business experiences in my life. DO NOT USE ALL MASTERS. THEY WILL LIE AND POCKET YOUR MONEY, all while boasting a ten year warranty that you'll never use.

C B.

Their driver cut us off, and numerous others, on highway 183 doing about 20 miles over the speed limit with no signal. Wouldn't use them for anything. I'd leave 0 stars if I could.

Annette C.

They will overcharge you based on your zip code/house size. I used All Masters twice. The first time I obtained a clear quote over the phone. A gentleman came out and fixed the issue - he tried to charge about $100 more than what I had agreed to, but once I explained, he honored the price with minimal fuss. Good enough experience where I called them back for a (separate) second issue that happened a few months later. They would not provide a quote over the phone. When they came, they indicated a bathroom faucet needed replacing and quoted me over $900. Before I could push them out the door they lowered it to $750 if I would sign that day. I ordered the faucet for $250 from Home Depot, waited 10 days for it to arrive, then replaced it in 30 minutes with minimal plumbing experience. I feel they saw my nicer home and tried to take advantage of me. I would avoid this company and use another. Also interesting is that their website shows "409 Yelp reviews" of 4+ stars, but I could only find this one where I am posting this review, which has 9, mostly bad reviews. Be careful with using this company....

James G.

We have paid over $17,000 for service work. They only care about getting paid and will drop you like a bad habit after they get their money. Dan Jordan is the manager at the location, and he was also our sales rep. He assured us that the job would be completed from start to finish. The main issue was our second bathroom toilet keeps clogging. He found issues under the house and told us that those repairs would fix the toilet. They did not. The toilet was replaced, and I still have to unclog it 1-2 times every week. He also told us they would replace the carpet and padding that was removed and they now claim that they never offer that and will not follow thru with that promise. We have left multiple messages asking for a resolution and they do not return calls. Stay clear of All Masters and also their other company EZ Rooter Connections. They will lie to you, push you to sign contracts before the work is done and then they will not follow up at all after they get paid.

Charlene W.

Initially came to clear outdoor sewer but had already been cleared by another company because Home Serve wouldn't send anyone out for 3 days. Had a leaking toilet upstairs so. Jr said he would repair but toilet continued to leak even more damaging kitchen ceiling and wouldn't come back out to fix it. Turned out what he repaired wasn't causing the leak. Jr said he could not come out for 3 days but he'd get someone else to come out but they never called or showed up. Ended up repairing it ourselves. So basically we paid over $500 for nothing. Will not use All Masters again.

Kimberly C.

Showed up on time. Very efficient. Quick and easy fix on our sink! Would recommend for any plumbing needs.

Shayla L.

The technicians are proffesional, always on time, very personable, and care about the customers. They get the job done with honest reasonable pricing, going above and beyond for the customer. Would recommend this company to friends an family for all plumbing needs. The company always has new an helpful deals, from water heater installs, to drain cleans. Youll appreciate all the hard work the technicians an company does to help with any and all plumbing issues.

Nancy L.

All Masters Plumbing (AMP) was the assigned plumber through Service Line Warranties to determine a leak in our front yard. It was the irrigation line and not the city line. The leak became a gusher once the earth was removed and I hired AMP to repair the leak. While repairing the leak, the plumber determined our pressure was dangerously high and would (over time) damage large appliances on the line. We researched it and agreed, so hired AMP to install a pressure regulator. Big mistake. Could not take a shower and run faucet at the same time. Pressure ridiculously low. Since the regulator was installed, AMP came out 2 more times to open the valve, had me sign a statement that I requested to increase the pressure. Was told that we should spend another 2K+ to change the water line to a quarter inch larger. Husband also opened the valve to max. Still pressure problems. I called AMP to remove the pressure regulator 3 of 4 times, even threaten to leave this bad review. No response except for the receptionist said she would pass the message to the supervisor. I am NOT a plumber and mistakenly relied upon AMP to know how the regulator would affect the water pressure. After spending over $800 with AMP on the regulator, I now have to spend $650+ with another plumber to have it removed. And just learned that AMP used a 'shark bite' that is prone to leaking. You have been warned...do not use this plumber.

Sonya F.

I wish I could leave a zero star review! These people are scammers. I don't know how they have any good ratings. Probably because they wrote them all themselves. I had a leak that I noticed because of the stain on the roof of my garage and I called All Masters Plumbing on 4/16/19 to send someone to check it out. They sent a technician who looked for a long time and seemed like he couldn't find the problem. He cut out a square in the roof of my garage to look at the plumbing which costed me $150. Then he asked us to pour water on the gasket of my upstairs bathtub to see if the leak was coming from there. He said he saw the leak and that's where it's coming from. He said the whole gasket needed to be replaced which would cost $275. The total came out to $425 and we were told we would have to pay half and he will come back the next day to change out the gasket because he didn't have the part on him. We paid $212.50 but the whole thing felt fishy because he seemed like an inexperienced technician and did not seem to know what he was doing. The next morning I climbed up and looked into the hole he cut out and asked my mother to pour water on the gasket like he told us to do the previous night to see if I noticed any leak. There was not any signs of leaking or water dripping. So, we called another company for a second opinion. They sent a technician who told us all we needed was to get some grout sealer from home depot to patch the cracks near the bath tub. This company didn't even charge us for coming out. I called All Masters Plumbing on 4/17 for a refund which the said would be $62.50 (the lady that answered the phone was not apologetic and was nonchalant about the whole situation) since we wouldn't be refunded for the $150 because he cut a hole in the roof of my garage which I expected but after a whole month still did not receive any checks from them. I almost forgot about the refund too, bet they we counting on it. Called them again on 5/23 regarding the refund that still was not received. (The lady on the phone said they forgot to send it out! Yeah, sure I bet they never planned on sending it out anyways). Called again on 5/27 because still no refund was recieved and was told because Monday was a holiday, it was delayed. Finally, recieved the refund yesterday. This company is just trying to scam customers of their money and providing half assed services. Very unprofessional please do not use this company and get scammed like I did.