All Masters Plumbing

Brent C.

Brent C.

This company only wants to replace where there is a problem. They don't want to fix anything, and they overcharge.

All-Masters Plumbing takes advantage of the consumer.

The only good reviews they have are on Google, and they can manipulate the Google reviews. Before using this company, please check Yelp, Facebook, or any other review service.

When you call the office, you can't get an answer. They are very good at getting you off the phone without giving you any information. They always say I'll have someone call back, but they never do.

I rate them a negative 10. Don't sign their contract. They will make you pay for everything before they start work if you call them about it. They only say it is in your contract. They won't break out the work on your invoice which causes problems with the claims adjusters and makes it almost impossible to figure out what you are paying for. They will only give you a total.

We had stopped up waste lines. They told us the Galvanized waste lines were broken and needed to be fixed. They put an insert in the line, and the insert sticks to the outer current pipe. I tell you this because I was reading the invoice, and it says if I call the city for an inspection of the insert, I will be responsible for paying to replace the original pipe. What?
They also said they would fix the line to the front bathroom, but they didn't.

After they fixed the waste line, they said we needed a new water heater for $4,995.00 because the 5-year-old one we had was old and had sediment in the bottom. We got a second opinion, and the second plumber fixed it for $200.00.

Guess what happened about 4-5 days after everything had been supposedly fixed. THE WASTE LINES STOPPED UP! They had to blow the lines out again.

I got a loan to pay for the above work, and I was looking at the invoice sent to my loan company for payment to All-Masters. Guess what? They charged me $4,995.00 to the loan company, and the loan company paid All-Masters for the water heater that was never installed. If I had not noticed it in the invoice, it would have never been discovered, and All-Masters would have overbilled me by $4,995.00.

Will C.

We felt completely taken advantage of after working with All Masters Plumbing and I would highly recommend not using this company. The price they charged us for the work was near criminal. Plus, I have heard that most of their reviews are paid for and fake so be weary. I would leave a 0 star review if possible.

The technicians seem to be trained to scare the customer into paying for things they don't need then over charging for the job.

For example they quoted us on a job they said was "necessary" to replace our water heater for a price of $5k while another plumber came out and fixed the issue for $200. This other plumber even mentioned they have heard numerous horror stories about All Masters Plumbing taking advantage of people.

In another situation, we had an emergency and we decided to go with All Masters Plumbing because they said they could get out there and fix it right away. Turns out they Over Promised, Under Delivered, and Over Charged. I'm genuinely embarrassed to admit the amount they charged us for the work they did. It makes me sick to my stomach and the only reason we went with them is because we were in an emergency situation. Then, once they started the job the cost of the project kept going up and up. Again, we felt completely taken advantage of.

In addition, their customer service was terrible, I would consistently call in and ask for updates, they would tell me they would call me back and never did.

I would highly recommend not working with this company.

Brian B.

My family hired All Masters Plumbing without getting bids from anyone else which was a mistake but we hired them for $22,000 to redo our Septic system. They were hired in June but they did not start the majority of the work until November of the same year. We found out that had we shopped around for bids the cost would have been about $15,000. Due to the weather and high ground water table in the winter versus a low ground water table in the summer. it took longer for them to complete the project. They do not communicate very well with the customer, they tell you they are coming out a certain day but never show up or call to let you know what is happening or they tell you a person is going to call you , but that seldom happens. If you hire them, you must be the squeaky wheel. That said THEY DID GET THE JOB DONE. They send you a copy of your estimate and Contract via email so be sure to print them out for your records.

Anne S.

I will share my experience with this company
Deceptive business, period.
They will inflate cost and tell you the insurance will pay
Money is expected before a job is completed and "promise" its covered

You will get zero response from their customer support and zero communication with insurance adjusters

Good luck dealing with these crooks

look up the BBB report before you call them

Gregory M.

Unfortunately, I have had a lengthy interaction with this plumber. Approximately 14 months ago I was having a problem with a secondary water heater. I requested an evaluation and their recommendation was to replace the water heater. The original water heater was approximately five years old, but out of the manufacturers warranty. I question whether the water heater genuinely needed to be replaced. I think it is very possible The original water heater could have been repaired, however, I cannot confirm that at this point.

The water heater gets very limited use. Within a year from the installation, it was not working again. I attempted to schedule, and their manager was very unprofessional over the phone. Our scheduled windows were frequently missed without apology, or provisions to narrow that window or prioritize at the next schedule. They eventually replaced the heating element. This was likely the only necessary repair for the first water heater in my estimation. One month after the heating element was installed, the water heater was not producing hot water again. All master plumbers evaluated the unit and offered a $10,000 repair with an anode installed to address hard water. There was no recommendation for this to be installed at the time of the replacement. They stated it was absolutely necessary to prevent the heating element from failing repetitively.

I had another, much more reputable plumber, evaluate the water heater. The second opinion repair quote was less than $3000 as opposed to all masters $10,000.

It was all around a very bad experience. They scheduled and then did not show up. We wasted 4 hours of our day waiting on the tech to never arrive. This occurred multiple times with rescheduling. They made no attempt to reconcile for missed appointments. The manager was combative and rude over the phone. The owner did not return multiple request for phone calls.
In short, I would not recommend wasting your time with this plumber for even simple tasks. If your experience is anything like mine, you will waste time, money, energy, and frustration.

Landrie R.

I'm giving one star because 0 is not an option. They came out, and didn't even investigate properly before beginning the high-pressure sales. We paid $700 for a simple faucet replacement because it wasn't explained as such. I paid and assumed the problem was fixed. It wasn't. I woke up the very next morning to an even bigger flood of water and an even bigger mess- which they were happy to fix for another $4k. During this process they shattered my fence gate, and let my dog out- all without alerting me or offering to fix it. I got a second opinion the very next day for less than 1/3 of this cost and it was fixed within the hour. The second company that came out actually LOOKED at what I was trying to describe and LOOKED at my pluming. All Masters did none of that. They were too willing to keep coming back over and over to keep taking my money instead of professionally diagnosing the issue. All Masters Plumbing will leverage your misfortune for exorbitant profit margins. I encourage you to get multiple opinions before using this company.

Duane S.

They get 1 star because I can't give zero... left all my plumbing exposed and a gaping hole under my house. Temperature dropped to 10 and everything including my sewage is frozen. Never, ever, ever prepay these people.. whatever price they quote you isn't low enough.

David C.

Selling more than needed...check competitor pricing...get quote and don't trust just signing tablet...........................................................................

David M.

Technician Josh is very condescending. If you have a tankless water heater be assured he will remind you of the annual $400 flush fee AM charges to keep it under warranty.

Laura F.

https://www.bbb.org/us/tx/arlington/profile/plumber/all-masters-plumbing-0825-235978949
See what BBB says. Guy tried to sell me an expensive soft water system without looking at the pipes in question. Then when I asked for another tech they never sent one and lied that they did. When I called to find out why no one came, they said i wasn't on the schedule and said to F*** off. Pretty sure I reached the plumber I called to complain about. Beware of Dan.