ALL in Sanitation Services & Septic Tank Pumping

Debra B.

On a positive note, we were happy to get the holding tanks in our RV pumped out.

After staying at the Glendale Elks Lodge for a week, the shitter was full and needed pumping. We called to get scheduled for pump service and were told they couldn't service us for 5 days!! This was frustrating because our tanks were too full to use.

On the scheduled service day, we called the office at 8:30 AM, as instructed, to get a window for when they would show up. The guy on the phone said the driver wasn't answering his phone, but he would call back after speaking to him. In the meantime we were stuck in the RV for the day. When we hadn't received a callback by 2PM, my hubby called only to be told the driver didn't show up that day. Would have been nice if they had called so we wouldn't have wasted an entire day waiting for him. On top of that, the shitter was full and it was getting unpleasant! They said they would come the next day and we told them to be there by noon because we had to pick up our grandsons up from school.

The next day we called again in the morning and again, the guy couldn't get in touch with his driver and had to call back. When he finally did call back he said the truck would come between 2 to 3PM. What part of ""he needs to come before noon"" did they not understand?! We had to make other arrangements for the grandsons and then they called back at 2 and said the truck was running late and would be there between 3:30 and 4PM. The finally arrived a little late and pumped out the tanks.

$75 is about 50% higher than we usually pay for pump service, but they are the only game in LA that services Glendale, so what are we gonna do? I'm sure we will use them again, but we will schedule sooner and keep calling them until the truck shows up.

I'm taking away 2 stars for the no-show and 1 star for the terrible communication and the high price.

Craig W.

In a business that is known to stink, everyone at All In Sanitation (from beginning to end) was nothing short of exceptional. Helpful, courteous, patient, and professional; couldn't have asked for a better experience and our situation was not a simple one. Thank you!

Berivan K.

I don't recommend this company!
Scheduling was very easy, but unfortunately my tanks didn't get fully emptied - even better the 2nd grey water tank stayed unnoticed by BOTH technicians. I paid my part but the job didn't get done. I had to call another company, after days of being ignored and told my tank is leaking (LOL), and pay again but finally had empty tanks.
long story short - a waste of money and time.

Shag O.

I had a great experience working with the customer service reps, thank you Gloria and Katie, however the actual service was not completed fully. I had paid for a full septic cleaning service for up to 2500 gallons, which costs $625. After the tech left, I receive a call the following day that the tank was fully emptied, nothing was mentioned about leftover solid matter, at which time I paid the agreed upon amount. However, 2 days after the completion of their service, I had my tank inspected and was notified that there was still solid waste material left. When I reached out to request that they come back and complete the service, I was offered a discounted services fee. Now why would I pay again for a service that was not fully completed in the first place? I will be filling a complaint with BBB and pursuing this matter further, until the full service that I was promised is completed.

Baubac H.

Very attentive and they were able to accommodate my last minute schedule to show at 7pm at night!!! To make sure my plumbing and septic issues were addressed. The representative was nice and professional, conducted their business for about an hour, let me know they were done and left with some tips on proper septic tank care. Recommend!

Scott S.

I was visiting my mom and due to Covid-19, I stayed in my trailer outside her house. I was looking for a place to dump the tank when I found that All In offers on-site service. I was so happy that I didn't have to move the trailer. Their service was super fast and clean.

You should know before calling if your black tank is metal or plastic. For plastic tanks, they empty into a bucket so that the suction from the vacuum doesn't damage the tank. I did not know this and was surprised when the technician did it. I'm glad they took the precautions but wasn't aware they would do that ahead of time. So don't be shocked like I was.

If you want it done fast, clean, and right, call All In!

Nikki R.

I would have given no stars, but unfortunately that is not an option. So I contact this company to service my rv tank again..The first time was great. The second time ,which is this last time ..was so disappointing, i had to write this review. I requested service for about a week. Supposedly they do emergency service..How is that possible? The girl..Katie, that handles appointments claims they have nothing until sunday between 1-3. btw..that is after i kept emailing her. She finally responded. I told her any time as soon as possible. I will make my schedule work around the earliest appointment you have..She never replies back until monday. Yet they claim to be on time,reliable etc. they are not i still have a full tank. ive been looking for another service since i cant depend on this company. As you see, theur time frame is 1-3 pm for instance. so im emailing to confirm, no response, im waiting, since i told her yes ill take that appointment,nothing etc.If you need something done like this...I would go elsewhere. Their claims of who they are..false. And as for Katie..It was nothing for her to blow me off,ignore me etc
Im paying them for a service amd being treated like a panhandler asking for something free. I expressed the urgency..its our bathroom and i have a child. and she represents her company..so as far as i see it..they do not care what your emergency is,24 hour service..yeah right.. My tank is still full. Still that girl never contacted me back. the disregard for my time and schedule.It was very disappointing. They obviously have no customer service skills. So i suggest you pass them up when you need anything done and go find a company that appreciated their customers

Annmarie B.

We called on a Saturday desperate for a pump-out during our Stay in orders.
My septic was backing up and we called a ton of other companies.
Jose Sanchez came out and did a great job.
I would not say they are the least expensive out there, but they were responsive and very thourough.
I will defineatly call them again
Great job Jose Sanchez!!!

Greg B.

Fernando arrived on time and provided me with a great service. Polite and reasonably priced. Will use this company again. Thanks I am relieved.

Jennifer F.

Thanks to this great team for coming out on a holiday weekend and saving us! Very nice technicians, excellent customer service- all around awesome job!