All In One Drain Cleaning

Rick S.

I called for quote on blocked pipe- after diagnostic of what needs to be done they charged 450$ and did no real work... this place is a scam stay far away... Worst company I have ever dealt with..

Alice S.

Awesome job!!!! Excellent communication from Bill, but exemplary work by Brendan. He promised to get our backed up drain resolved, and with a whole lot of sweat and a LOT of determination and resolve he worked to fix our problem. I love that he educated us as he worked and foreclosed what we needed to do to avoid future problems and cutback on current problems. I highly recommend!!!! They were VERY fair in costs and fun to work with

Richard G.

On Friday 4/5/19 we had a sewer drain backup in our Framingham home. We called All-In-One Drain Cleaning & Septic Service. They agreed to come promptly and two workers were at our house in two hours. They ran a camera down our sewer line 86' from our basement utility room out to the sewer main under the road and showed us a number of blockages and a root intrusion. They then used a high pressure water jet to clean out the drain. They never quoted a price in advance. They did not leave us a copy of the video inspection of the sewer line. The charge for this 2 1/2 hours of work was $500.

One of the workers told us that our sewer line was in imminent danger of collapse and needed to be relined with a Perma-Liner process, which is a well-accepted method of relining an existing pipe without excavating and removing the old pipe. They said that the 26' of cast iron line that ran under our family room concrete floor if not relined would have to be jack-hammered out and replaced with great cost and inconvenience. They quoted a cost of $10,320 for this relining, said they could do the work the following week on April 10, and required a deposit of $5,160, of which $500 would be forfeited if we cancelled the work no later than Monday, April 8. If the pipe collapsed before it was relined, then it would have to be excavated and replaced, which they said would cost $30,000 and take at least a week to complete, during which time we would not be able to use any water. We succumbed to this pressure and gave them the deposit check of $5,160.

Mr. William Hackett, All-In-One's manager said, in response to my question, that he believed that All-In-One was BBB accredited. After the two workers left I checked BBB on line and discovered that All-In-One is not BBB accredited and in fact had two complaints lodged against them. I notified All-In-One Sunday evening, April 7, that we were cancelling the relining work scheduled for April 10. Mr. William Hackett replied that same evening that we would be responsible for the $500 cancellation fee.

Massachusetts law gives a homeowner three business days to cancel any unfilled order for goods or services made at the home. The $500 cancellation charge was therefore illegal. I stopped payment on both checks ($500 and $5,160) because I didn't make a note of which check number was for which payment, information that the bank needs to stop payment. If I hadn't stopped payment on the $5,160 check it is doubtful that All-In-One would have refunded the entire $5,160 deposit.

On Tuesday April 9 we obtained a video inspection of the sewer line at a cost of $325, which included a flash drive copy of the inspection. The inspection showed two ten foot sags in the sewer line. A relining would not have cured these sagged sections, which meant that there would always be standing water in these sections. The relining process proposed by All-In-One would have left us with an undesirable situation. The drain cleaning service that made the video inspection said that their cost for two men to clear our sewer line would have been $369 ($219 plus $150 for the second worker). This video inspector said our sewer line was not in imminent danger of collapse. I took the flash drive with the nearly one hour long video record of our sewer line to the Framingham Sewer Commission. Two gentlemen there viewed the video and told me that our sewer line was not in danger of collapse and that the 26' of cast iron pipe under our family room floor was fine and did not have to be replaced.

We have since obtained an estimate from a local and highly recommended sewer line replacement company. The contractor viewed the video inspection we had made on April 9 and said that the cast iron line under our family room floor was sound and did not need to be replaced. Their estimate is $9,060 for all work needed to install a brand new 6"" PVC line from our front door, where the cast iron line under the family room transitions to asbestos pipe, that would last indefinitely and the work could be completed in less than one full day. (""We arrive at 7:00 AM and will be gone by 3:00 PM."") Of this $9,060 some $2,500 was due to the need for special handling and disposal of the asbestos pipe outside our house up to the city main. All-In-One had no way of knowing that the outside line was asbestos and required this expensive disposal process, making their $30,000 number even more inaccurate; the city sewer department and the local contractor knew that the lines in our street were asbestos, but All-In-One would not know this. All-In-One greatly exaggerated the cost and time involved to remove and replace the sewer line in order to pressure us into giving them an order and deposit on April 5. They took advantage of our complete ignorance.

patrick h.

These folks answered all my calls & showed up on time ready to work. It took some effort & ingenuity to free up our drain, but our tech was persistent & determined to make this work. A decent, reliable & affordable service if you ever find yourself in need.

Royal C.

I just had the pleasure of using All In One Drain Cleaning very recently. The only reason why I'm not giving them a 5 star rating is due to not receiving a response from them when I initially requested service. After calling a second company that advised to me they did not provide the service that I needed, I went back to All In One Drain Cleaning because of all the great reviews that this company received. I called the company and spoke to a rep that advised me that they could get someone to my residence within the hour. Within the hour a technician arrived and cleared out my clogged kitchen sink and everything was working as normal. I don't have much experience with home maintenance as this is my first home but this company will get my business again as the services are needed!

Manoj T.

Not happy with the service! Charge me 400 for the below.
Open the pump and remove the toilet, and put them back.
Issues reported are pipes broken inside. No clog taken no issues fixed. Reported to say no machine with camera to find more . Found some grass in the drain and they put grass back to drain and covered drain cap . Not sure what kind of drain service it was. Looking at 5 star reviews I called them, but not satisfied at all , my 400 is drained end of the day just for opening and closing the drain.

Lynnsy P.

Did a great job, came within just a few hours of us calling and had the problem solved in no time! Friendly and very fairly priced!

Xiaoning D.

These guys are the best. Honest, high quality job and fair price. I had a serious drain clog, Roto Rooter asked for more than $500 just for snake the drain. All in One did high pressure jet clean up and down the entire pipe from sink to the main drain, for much less money. No to mention they answer their cell phone and show up within 2 hours. Highly recommend and thy definitely have my business next time!

Diane K.

Late night blocked main with water overflowing in my basement near the hidden Christmas gifts. Bill returned my call in minutes and offered midnight service or 8AM. Great communication for planned arrival time. Friendly, knowledgeable and efficient resolution to finding and clearing blockage. Extra plus, zero mess in the process. Thank you!

C S.

I hired Bill Hackett from All In One Drain Cleaning to replace my furnace and repair burst pipes. His was the lowest bid. The job took longer than expected, and three months later a solder joint failed on one of the pipes leading from the furnace. It took months to get him to get to the house to look at it. He took the joint apart and left the furnace inoperable. He promised each week for over six months that he'd be back to finish the job ""tomorrow"" or ""Friday"" or ""Wednesday"". He promised to hire someone else to finish it if he didn't get there by the day he promised. He used his personal problems as a reason that six months later he still hadn't found a few hours to repair a solder joint. He promised to reimburse me for having to hire another plumber to finish the job he abandoned after I filed a complaint with the BBB. He promised to send a check last week when his accountant pays the bills. I have not received the reimbursement. I recommend anyone who needs a plumber for any reason hire anyone else than All In One Drain Cleaning. They are unreliable, provide no customer service, and poor workmanship.