All Hours Plumbing, Heating & Cooling

Lynn R.

I arranged to be home from work for the day to meet All Hours Plumbing between 8:am - 1:00 pm. A dispatcher called around the end of the time frame to say she didn't think a tech would be able to come by. A little after 2:00 I received a text saying that a tech was coming to my home ""soon."" I waited at the front door and no type of van came by. I did receive calls that showed as ""spam"" on my phone so I did not answer. I eventually received a voicemail around 3:00 that was left by the tech under the spam number. I called back to talk to the tech and ask him to come back. He hung up on me. Both the Any Hours dispatcher and tech were rude. Eventually, a manager texted me and said he can ""prove"" a van came by. Maybe it drove by, but it did not stop yet alone to come to the door. He also made reference to the spam calls as proof of their service. Dear reader of this review - how many times to you answer spam calls? His proposed solution was an emergency call on Saturday with a $199 extra charge ""If you feel changing the color of your faucet is an emergency."" This company is snarky and totally tone-deaf to the customer perspective and that I took a day off work to be available for a scheduled appointment. I wasted a day of paid time off for no reason. If this scenario played out with someone like my grandmother, I would consider it harassment. Do not use.

Nate M.

Needed furnace tune ups on three furnaces in one triplex. Only one was completed because technician claimed he could only access one of the units. Detail instructions were given for the placement of hidden keys. I personally think it was towards the end of the day and the technician wanted to call it a day.

Now I have to make new arrangements with the tenants and wait 2 more weeks. This company is so big you are unable to talk to the technician over the phone. The contact phone number gets you to their phone department, which all they can do is read notes out of the computer. Not really helpful. If you are going to be home and it is for your personal residence probably a good service. If you are a landlord and can't be on site during the five hour window of the appointment I would not recommend.

Jeremy I.

Our kitchen sink backed up. I scheduled a 1-6pm window for the same day, called them at 5:50pm when no one showed, and they assured me the tech would arrive ""soon."" Same thing at 8pm. Same thing at 10pm, at which point I asked for a morning appointment, and they assured me they would be there first thing in the morning. Called in the morning, they had scheduled me for the afternoon. Tech eventually came but wanted to charge $400 to snake the drain, after promising a $93 service when I originally called. Don't know what's going on at this company, but I'm never calling them again.

Ray K.

Our sewer backed up at 5 pm on Friday the 13th! All hours sent out Guion who arrived early 2 hours later. He was super friendly, professional, and helpful. He did a great job explaining options and costs. He returned promptly the next day to fix the problem and get us scheduled for a follow up appointment. Thanks Guion! You rock, bro!

Marc H.

We had 2 major plumbing problems occur simultaneously: leaky faucets by the washing machine and a hot water heater that shut down. We've used All Hours in the past. We know them to be both a little pricey but extremely good at what they do.

Our serviceman was T.J. He came a little earlier than scheduled (with notice) and gave me an excellent estimate. He identified 4 specific tasks but was careful to explain that 2 of them, while important, could've waited. We decided to have him do the entire job.

We were extremely pleased with T.J. and the work he performed. He was courteous, professional and very knowledgeable. He gave us good advice.
We did not get the impression he was trying to gouge us. He was realistic in the amount of time he would need and he was careful to clean up after himself.

Yes, it was pricey, but I suspect all plumbing jobs are these days.

Overall, an excellent review. And a definite thumbs up to T.J.

Davud S.

First let me say the tech was very good. He arrived on time, did the work, and was friendly. And took Covid precautions. But I dont understand how this company can justify charging $500.00 dollars to run a snake down a pipe... an estimate he gave me BEFORE even starting the job... and then the job took 15 minutes. Total. Now the tech was nice enough to waive the $89.00 estimate fee... but still. $407.00 dollars for 15 minutes. And I have the video to prove it. So shop around... there's got to be a company who charges a fair price for a proper job.

Truthand L.

James and his rock star helper ( didn't get his name but he looked like Jerry Garcia!!) showed up FAST - gave me reasonable quotes on the slow drains ... and fixed them right away!! After trying literally "" all the big guys"" that charge ridiculous rates - I was very happy to have them quote me reasonable rates on other plumb issues ( we have two Houses and I volunteer at my church). So.. I ordered other things such as a saltless water softener - that James and Rock Star educated me about!!! USE THESE GUYS!!! This company is AWESOME.
Fast
Reliable
HONEST
Reasonable prices (!!!)
Knowledgeable and willing to share - finally after 8 years in the valley of the Sun ( and many trials and errors!) I found my plumber!! Now... if I could just find an electrician who isn't a rip off....

Ash Y.

Alex Green showed up for our appointment on time with a mask, house booties and the kindest, ""can do it"" attitude! We were told by the office that the appointment would be an estimate and an install for our new gas fireplace and Alex was told it was just an estimate. After the initial confusion, Alex was sympathetic to our needs as we had waited over a month for this appointment and told us he could install for us. He was quick, effective and so personable. We will keep using All Hours Plumbing because of him!!

Josémiguel A.

I was looking for a plumber to help me out with a leaky water heater. I called All Hours Plumbing on a Saturday and they quoted me $80 for them even to see me. I said it wasn't a rush so I was happy to make an appointment for the upcoming week. They insisted and said they would add the charge to our total cost and would have someone over right away. I stupidly thought they meant if I accepted their services. When the plumber came he walked right in as soon as I opened the door, he didn't even wait until I invited him into my home. He looked at my problem and said I needed a completely new water heater and quoted me an exorbitant price. I thanked him and told him I was still shopping around. And he was like okay, we'll that'll be $80. I was upset because I told them I didn't need them in the weekend. I had to pay him to get him out of my house. Then I had to deal with their customer service to negotiate something. They were gracious and gave me half back because they agreed it was a misunderstanding. However it took weeks to get the partial refund because their accounting department didn't get the memo and every time I called in about my partial refund it was like pulling teeth. Anyway, moral of the story, don't contact them on the weekends. Also, confirm and clarify before agreeing to anything.

Dustin S.

PREDATORY COMPANY BEWARE!!! Devon showed up 2 hrs late. After showing him the water heater he opted to try and screw me by paying $2300 for a water heater that only needed a new Thermopile simply because he wasn't getting a code and was too lazy to check the voltage. Not knowing at the time what the true diagnosis was, I had to get with my insurance first, which only took 5 minutes to determine they wouldn't pay for it and he decided to try and charge my $250 for labor in addition to the outrageous $89 to come stare at my water heater. On top of that he forged my signature on the invoice. I had everything on record, and All hours had no choice but to remove the charges. Do not recommend