All Hours Emergency Plumber

Alex R.

We had an AHS claim for a leak on the pipe that came into the mixer valve. The person who came said we had a leak in our faucet but not in the mixer value. My father in law was there to let him in and it took a minute for me to be able to talk to him. He came back in and found the leak by the mixer value. They told me they would call me back same day and would be back end of the week to do the service. So I waited. Four days later, I tried to call them, and there was no reply. American Home Shield told me that the reason the plumber gave to them was """"user abuse"""". The mixing valve, which had a leak they couldn't even find, was somehow damaged by us dropping something on it (we didn't). They also left water all over the ground when they left. The attached photo shows what American Home Shield had. I asked them to reassess and they told me their decision was final and they trusted the technician. Their review is next.

Eve N.

DO NOT USE THIS COMPANY IF YOU WANT THEM TO SHOW UP! A repair man was sent to my home on Wednesday, July 10, both tubs would not hold water but he didn't have 20 minutes to wait around to see if the water leaked out and he gave me his personal cell number to call if the tubs drained all water which they did. So I called The tech, told him the tubs both leaked and he said would be back either July 11, 12 Thursday or Friday. He did not show on Thursday so I called and left a message on Friday to let him know I had family come to my house to wait for him because I had a meeting and he never showed. I called him a total of 3 times over the next few days and text him and heard nothing. I assumed something happened so I called the company. The woman from All Hours Plumbing who rescheduled for this Saturday July 20 between 8-12 seemed irritated when I asked about the technician not showing up or calling me back. She said maam he is really busy servicing 8 appointments a day. SO apparently its okay to make excuses and its okay to pay a service fee and not receive service then more than a week goes by I stay home on Saturday and cancel plans waiting for the same guy to show up with a new service appointment between 8-12 only for him NOT TO SHOW UP AGAIN!!! I have been on the phone with American Home Shield trying to get this resolved but they cannot even get ahold of and ALL HOURS PLUMBNG COMPANY. Horrible customer service, still not fixed, a no show for the second time, no returned phone call or text message. NEVER AGAIN!! More reviews just like this on BBB.

Rajun C.

They are NOT all hours, especially during the holidays. We used them because our home warranty co (American Home Shield) sent them to replace the hot water heater. It was leaking at top and bottom. They came on Monday before and said it needed replacing. Dud not come back until the Tuesday after Christmas. The hot water heater was leaking but still heated eater when we turned it on. It quit entirely on Wednesday before Christmas. They did not return phone calls. When I finally talked to them and asked them to come sooner, the receptionist said they work from 8:39 till 4 Monday thru Friday. That is definitely NOT ALL hours. It was a gas hot eater heater on a raised wooden platform in the garage. The wood platform was showing stress from the water saturation. Half of the garage was wet. They showed no sympathy. They did ask for pre payment on Tuesday before Christmas. I did pay but expected sooner service. If you are in a hurryDo NOt call them.

Sherry T.

This company hires guys that will REPORT you to Building and Zoning if you dont have your permits, on the other hand their guys do the work before reporting you. Sounds weird doesnt it, They employed this guy named Robbie Shuster who does plumbing on his own now, he began doing work for me Dec of 2021. We made a deal and he eventually quit working for this company but was doing my rough in sewer line. I allowed him to do his side work while coming to my place and work as he could but he still to this day has never finished what he began. He asked to do the sheetrock portion of my project but I told him it would be better to hire a crew he gave me a price to do it and I said, yes. He began placing 3-4 screws across an entire sheet of sheetrock he also tried telling me he puts ZERO screws in the studs where theres an outlet(crazy huh?). So when I seen this I had to tell him ne needed more. He argued and said that is enough screws. When I told him its not nearly enough he argued that he'd been doing this for 30yrs. I told him he either needed to do the job right or not do it, his reply was, """"You're not paying me enough to do it right"""" I told him to leave if he cant do it correct. He disappeared for a week so I called him and asked what was going on.. Long story short after two weeks he never returned and I told him dont come back .. two weeks after that I had a Stop work order on my door. He was the only one that had been in my addition that knew the things he knew and the building told me who ever called did it in such a manner that they didnt have to leave their name.. This guy is a POS and Id be careful of this man and this company. I called the company but the never called me back after calling them three times and they said, theyd have the manager call me back... They dont want to be responsible for his work even though he was still working for them when he began my project..

Cornell L.

Terrible, terrible, terrible service! Good luck speaking to anyone by phone, and fingers crossed that anyone shows up after they TEXT you when they will be there for an appointment without discussing with you. I have cancelled all services with them after scheduling with them 2x in the last month to have a toilet replaced. I have found them to be non-responsive, and very unprofessional. I'm certain that they don't care.

Robert R D.

Stay away from ALL HOURS EMERGENCY PLUMBING, Jacksonville, Fl. They are liars and thieves with a plumber license. They went to check the water heater, and Derek, their plumber, advised me to replace it with a new water heater that he carried in his truck and pay $1,175 directly to All Hours Emergency Plumbing, instead of going through the regular process of getting it replaced by AHS, because supposedly our water heater had wires burned inside. On top of that, he said that they also needed to replace the pipes to be able to install the new one, even though our home was built in 2010 by a well-known builder. The funniest thing was that we went for a second opinion and found out that the problem was the breaker of the water heater. We got the breaker replaced by a licensed electrician and the water heater is perfectly fine. Working as if it was new. Again, They are liars and thieves with a plumbing license.

Patrick K.

They left my daughters house (2nd time) telling me they would have the boss call me back with an estimate in one hour. That was 7 days ago. They do not answer their phone and do not return calls. This is the WORST company EVER. American Home Shield used to be a good company. I've been in real estate since 1998 and used their warranty many times. They are only as good or bad as their vendors. Use a different warranty company who has a decent Plumber.

mk p.

Had hired them to do a cleaning of my drain from my roof. Ended up not showing up on the first day that they said. The next day I was told they would be there by 2 PM. No show. I called they said I was on the schedule that is 4 days away. Unacceptable!! I wouldn't recommend them for anything. Bad service all around,

Darlene H.

He was gracious even though I was upset. He completed the task in a short amount of time.

Sheilah O.

Derek went above and beyond. Stoppage issue with old cast iron pipes. So nice. So knowledgeable. Highly recommend!.