All Hours Air

Carlos K.

Today marks 88 days since my AC unit was installed and this company still has not resolved my problem and has not met their contractual obligation to deliver a working product. They again no call no showed today for an appointment I made last week to have this issue addressed. I specifically asked the owner jason to call me regarding this issue 26 days ago on here and have never once heard from him in the 3 months that I have had this system that I paid almost $6,000 for and has not worked properly since day one. He has only had his office manager and general manager reach out to me and could not even take the time to personally call me.

I have been more than understanding with this company allowing them 3 months to resolve this issue and putting up with no call no shows, not returning my calls for weeks and then randomly showing up at my house.

I will be pulling all my phone records and will provide those on this review so you can see concrete records of how much Back and forth you will need to go through if you choose to go with this company.

Martin S.

A.C. stopped working Saturday Night, Chris came out Sunday evening and tried his best at getting our old unit to run but in the end it was bad. Thought for sure we're screwed in the heat wave but he said they had what they needed and could be back Wednesday to install the new system.

Miscommunication on Wednesday between shop and crew but they finally made it out about 2 p.m. The guys stayed until 9 p.m. just to make sure we didn't go another night without an A.C. The wife and I made sure they guys were fed and hydrated because we were so grateful they came out so quickly and made sure the job was done. Thank you Chris and the install team. (sorry I only remember Nicks name from the Install team)

Patrick B.

Very reasonable rates and excellent service. We had our unit in and enjoyed great cool air. We had a small leak where water had leaked out and they were out within an hour. Todd was informative and courteous, not a BS salesman at all. Highly recommended!

Wendy P.

Chet was very efficient and professional. I highly recommend All Hours Air. We didn't go long with our air during these hot temperatures. They came out immediately on an after hours service call. Thank you!!!

Judy L.

All Hours Air is an excellent company overall and I would highly recommend them! We had been working with Sierra Air and they did not follow through. We needed an entirely new air conditioning unit put into our home as the one put in when the house was built was not big or powerful enough to cool down our house. As mentioned, we discussed all of our issues at length with Sierra Air and the tech said that they could definitely take care of everything. Then, he ghosted us. We just didn't hear back from him or them at all. Very unprofessional. So, my husband called All Hours Air and someone very knowledgeable and helpful came out that same day to talk to us. He explained everything in detail and we made the decision to use them to put in our new air conditioning unit. This was going to be a BIG job and involved re-routing vents and doing all sorts of other things that I can't even explain. The very next week our fabulous crew of technicians arrived. Todd, Bryan, and Omar were absolutely fantastic! They were friendly, hard working and clearly knew what they were doing. The job took two days and they were very hot days! Most of the time, these young men were in the crawl space where the furnace and air conditioning controls were. It had to be hideously hot in there but none of them complained at all. In short, they did an excellent job and we couldn't be happier with the results. I waited for a couple of weeks to write this review to make sure that the air conditioning unit was working as it should and it definitely is. If you set the upstairs thermostat to 72 and the downstairs one to 75, that is exactly what you'll get. My son's room has always been soooo hot in the summer and we jokingly called it ""the portal to hell"". Well, whatever they did with re-directing vents, etc. solved the problem and his room cools down properly now. All I can tell you is that this company takes your heating and cooling problems very seriously and does NOT mess around with the work they do. They will take care of you and will be very pleasant while doing so. As stated, I just can't recommend them enough. Call them if you need their services!! You will NOT be disappointed in any way! Thank you Todd, Bryan, and Omar! It is 100 degrees in Reno today and our house is deliciously cool. You are the best!!

Melanie P.

We were so relieved to find a reliable company that did heating, ac and plumbing in our area (Fernley). However, that relief was short lived when the repair costs started to pile up. We first had All Hours out for a laundry box replacement at which time the technician sold us on their Comfort Club which includes a couple yearly HVAC inspections and a discount on parts/labor. Being new homeowners and since we had already had a few plumbing hiccups, it was an easy sell. Fast forward a few months and a receptionist calls to schedule our heating start up. The technician was very friendly, we informed him that our unit was heating/working great. 5 minutes later, we were told that 2 parts inside our hvac needed to be replaced immediately and that the total was ONLY $800. We pay, he fixes and leaves. Spring rolls around and we call to schedule our AC start up. The same technician arrives, chats a bit about our concerns and before even inspecting the unit, informs us that we will need a new condenser and coil. The quote he sends over is $9,000-$13,000 for a budget condenser (Day and Night) and new coil. We opted to get a few more quotes and we are so glad that we did. The quotes that we received for top brands like Lennox and Carrier were almost half what All Hours Air quoted us. In fact, the other companies laughed when we told them of our experience and quotes from this shady company. One company even went so far as to tell us that our $800 HVAC bill should have cost less than $200. Needless to say, we got a whole new energy efficient Lennox system (AC and HEATER) installed for $7000. Do not let the friendly demeanor and ""we only recommend what you need"" slogan fool you, this company is shady with terrible business practices.

Leon J.

TERRIBLE COMPANY.

We contacted All Hours Air LLC a few days earlier and requested tune up services for 10 air conditioning units as well as refilling two units with freon, located in our office building at 6100 Plumas Street, Reno Nevada.
On Friday, April 10th , The company sent two technician who arrived around 10 in the morning - Instead of the tune up and refill of freon which we had requested, they spent their time ""inspecting"" the 10 units we have in the office building, and gave us a pricing list for the several units, which they claimed need significant repairs. I am attaching this list which ranges between $14,885 or $16,016.Depending how cleverly they are going to defraud us, should we be dumb enough to agree to their counterfeit.
They arrived around 10 o'clock in the morning, after about an hour they decided to go to lunch, upon their return, I asked them if they were tuning the air conditioning units and if they were filling the two units which needed freon, after being given no affirmative response, I contacted their office and spoke with the office manager by the name of Jim, who assured me that they were going to go and purchase freon and return to the office building to complete the job.
Upon their return - my assistant and I wanted to know if they had filled the air conditioning units with freon, but to our bewilderment, they blabbered combatively and told us that there were many issues with the air conditioning units which needs to be repaired. When my assistant asked, they if they tuned up the air conditioning units, their reply was, ""your definition of tune up is different than ours"", they demanded that we pay $890.00 immediately, evermore combatively.

Bob L.

I had a water heater pipe burst a couple of Fridays ago and when I called, Heather was great and friendly and set up an appointment for between 10 and 12. Nick and his assistant arrived about 10:30 and the repair went well. Great service!

Andy L.

RIP OFF HVAC Service, do not use them, they try to upsell you and price gouge hoping you will pay a premium for their service. They also won't send you an invoice with a parts and labor breakdown which is pretty standard in the industry, which points to them trying to pad their fees. They also will try to take advantage of you if you are female, as they assume if you are a woman you are not mechanically inclined and try to take advantage of that.

Hello all. I am by no way an HVAC technician, however I have been a machinist, welder, and mechanic most of my life, so I have a little bit of all experience.

Our furnace stopped producing heat, and I decided I didn't need to deal with it so my wife gave All Hours a call, and they sent a tech out to give an ""estimate"". My wife was the only one home with our new baby, and I was at work, so I told her to to just get the bid. Our furnace is older anyways so I decided to see what it would cost to replace our new unit.

The technician that came out quoted us $1,200 to replace the draft inducer in the burner, saying that the furnace was 11 years old and it was not recommended anyways to repair it and agreed with me to replace it. He also said it was nearly impossible to find parts for this furnace cause it was an ""off brand"". Caveat; I have never worked on furnaces so I believed him and asked him to quote replacing our furnace for a 96% 60,000 BTU furnace which was the correct calculation for the house. The technician started arguing with me saying that they we needed to get the furnace through them as they had all the parts. OK fair enough, waited to get their estimate.

On the LOW END, they wanted to charge $6,000 to replace our furnace with a new one, and $24,000 to a full furnace swap and install a heat pump.

On further research, a Goodman 96% efficient 60K BTU propane furnace is $1,200 with free shipping to our door. Even when I inquired about paying for the labor I was told it would still be over $6,000 and they kept dodging my questions about how many hours it would take and what their hourly labor rate was. Every contractor I have worked with across multiple industries ALWAYS gives me their labor rate and a job estimate for billable hours. This is when I started to expect they were not being truthful and trying to pad their pockets with extra money.

My dad drove up the same day to help me look at our furnace, and noticed the draft inducer was unplugged when we popped the access panel and plugged it back in, the motor got hot instantly. Four bolts and a screw later we had the draft inducer out and noticed the bearings had failed and seized up.

Ten minutes on Google and $113 with free shipping later, my new draft inducer arrived, I installed it in ten minutes, and the burners kicked on again, and my furnace is working fine. Looking into the average HVAC rate, a contractor should charge between $150-$250 per hour, and replacing an entire furnace with the gas already run is at maximum a 4 hour job with a tech who knows what they are doing.

I can't believe this *company* was trying to charge me $1,200 for ten minutes worth of work to replace a glorified 120 V motor. What happened to honesty in the business?

People, do your own research and do not get ripped off by unscrupulous contractors such as these. They are hoping you are not smart enough to ask the right questions such as (how long the job takes/billable hours/parts). There seems to me a lot of these outfits in Reno so please do your own research to not get ripped off by shoddy companies. Just read the other reviews on here..... the average cost for a brand new hvac with centra install from a reputable contractor is around $3,500-$4,000 including parts.

-Andy

Edit: see the below response from the owner personally attacking me telling me I ""don't know what it takes to run a business"". Exactly the kind of professionalism you don't want in your life. He didn't address my factual research about what things should cost like I don't understand profit margins etc.

Corey M.

The furnace on my rental property went out during one of our coldest weeks this winter. The tenants have a new born and I needed it fixed as soon as possible. After calling All hours on a Tuedsay around 4:30 pm they were able to get someone out by 10:00am the next day. The property needed a new 75000btu furnace and All hours was able to have it installed and up in running by end of day Wednesday. The front office staff, the installer and the entire All hours team were professional and friendly. Thanks All hours!