All Family Plumbing

Andrew W.

Can't recommend them highly enough.

Installed a tankless water heater for me a few years ago. Today, helped with a MASSIVE plumbing emergency. They're always professional and courteous and go above and beyond.

Sara K.

Tim was awesome! We had a pipe burst and he came out and fixed it in no time! Great guy with a true knowledge for this. He was extremely personable and professional!

Steve K.

Had appointment for repair of shower faucet/valve. The water for the entire condo building needed to be turned off so building maintenance had to be schedule as well. Plumber did not show up on time. In fact they did not show up at all. Nor did they call any of the three contacts they had to inform that they would be late or not coming. Cannot comment on the quality of their work as they did not perform any.

Jennifer G.

I have had a terrible experience with this company so far. First and foremost, they do not guaranty their work and do not stand by their work. I had them out to rod out my sewer line and 10 days later it was leaking again. They came out the second time and charged me close to double the cost of the first time because they had to use a camera the second time. I later learned that most companies use the camera every time they rod out a sewer. When I asked for a copy of the video they took they could not produce it because they did not record it. They just showed it to me while they were here. By the end of the repair call, they told me that I had an issue that would require digging 8 feet down and that I would need village approval. The plumbing cost alone was between $5,000-$6000 (this is after they charged me twice for repairs they did not completed). I hired 2 more plumbers that disagreed with this company's analysis. When I called to complain, they did not call me back and did not offer any sort of refund. It was like as soon as I complained they were no longer taking my calls. I am still fighting with them now via email. I feel that I should be refunded at least part of the $1,100 I have paid since the job was still not completed. Please be careful with this company. In any customer service industry when you make a mistake you should at least try to make amends. This company did the opposite.

Jack S.

I found my Plumbers for LIFE! Greatly reliable and fairly priced!

I'm a career Realtor and many of my client's who are new to the area or are even long time residents know if you want a good referral for home repairs and updates, you turn to a Realtor who's been in the business for a long time and knows the best vendors to care for their largest investment, their HOME. Well, I give one recommendation for plumbers, All Family Plumbing and John at the helm with his son and team behind him continuing John's expectations to deliver the best possible service and products. His water softening business isn't subsidizing a glamorous showroom, it's providing the best softeners at the best possible price and NEVER over sells water treatment systems to home owners. Recently, I was in an upscale home and the homeowner had a water softening system I'd never seen the likes of. WAY oversold IMHO and tens of thousands of dollars ""down the drain"". Call All Family Plumbing and be prepared to be treated ""Like Family"".

Patrick T.

I was referred to All Family Plumbing by the head of maintenance at my condo and have used them a few times. Every experience has been easy, with everyone I've talked to being very professional and helpful. If you're in the Palatine area and need a plumber for any reason, you have to give this company your business.

Their level of service has been even more important to me because I'm managing a rental unit in IL from CA, so having a resource as dependable and reasonable as All Family is critical.

Ro B.

I've used All Family Plumbing for several years. They've helped with several problems including water coming through my ceiling, and most recently a failed sump pump. They are always courteous and professional.

STEPHANIE P.

My brother contacted All Family Plumbing for a plumbing issue when he purchased his home. When I wanted a new faucet installed at my home, I called All Family Plumbing based on my brothers recommendation and because they are a local business. Since then, I have only used All Family for my plumbing needs. I have been very happy with their services and reliability.

As a homeowner one of my greatest fears was a sewer back up. I had to face this fear and was very blessed to have All Family Plumbing by my side.

When Jeremy and Shawn first came to my house they attempted to rod out the sewer line and were unable to get very far through the pipe with the rodder machine or camera. Jeremy mentioned there may be a blockage and with Shawn's assistance they diagnosed the location of the clog/broken pipe under my laundry room. Jeremy and Shawn explained to me they would need to dig up the concrete floor to diagnose the issue with the clogged/broken pipe.

Jeremy quoted me a price and said he would try to keep it on the lower end and wanted to work with me to keep the price down since I was a repeat client. Jeremy has a very warm and empathetic way about him that makes me trust his expertise and feel comfortable with his diagnosis. No charge for coming out that day since the problem wasn't fixed. I was greatly surprised and appreciative.

The day of the repairs started at about 11:00 AM. Once the floor was opened up they noticed the pipe was worse than they thought and the floor needed to be opened up more. There was about 6 people coming in and out of my house including the owner John. The team worked very well together. John and the crew kept me in the loop during the whole process. They asked me quite a few times to come downstairs so they could show me what was being done. They made sure that once the pipe was repaired it was also clear of tree roots. They worked until 9:00 that night to make sure that I could use the water. I was so very appreciative.

The next day Jeremy and his colleague came by to fill in the hole with cement and clean up the area. I was shocked when Jeremy told me the total price since it was on the lower end of the estimate. I thought for sure it was going to be more since the job involved so much of their time and was larger than originally planned.

John called me the same day to refer a tile person to replace the tile that were broken up during the repairs. That was really nice of him. He also gave me his cell number.

I met Jeremy and Shawn on previous occasions for minor plumbing issues in my house. Jeremy and Shawn seem to work very well with each other and make a great team. Actually I think Shawn was at my house each time I called All Family Plumbing for a repair. My hero!

I highly recommend All Family Plumbing.

Barb B.

We contacted All Family Plumbing and scheduled a service call for a plumber to come out and take care of a few plumbing issues. They showed up on time and were extremely professional and knowledgeable. After they finished up the repairs in a timely matter they explained the charges to me and I could not have been any happier. The pricing is extremely fair compared to the prior plumbing company I had used in the past. I will be recommending them to all the tenants in the building and the board members for the association. They will be my go to plumbers from now on!!!

Nikki R.

This company came recommended by a friend who has used the company many times before. I had two issues:needing a disposal hooked back up and the main water line under the sink lowered or hooked up a new way after a new sink made it too low. Hot water wasn't lasting in my shower more than 10 minutes. One of the guys from all family came was very polite and arrived early. Scheduling was easy and quick. However he didn't measure anything under the sink (were off by like 4 inches so I'm not sure how he could have predicted what could work or not). What he proposed under the sink was going to leave water sitting in a pipe at all times and having water to travel up which even I know won't work. Then for the water heater all he did was empty the water to look for sediment. Nothing came out so he said I'm better just getting a new one which would be $1100 through the company or he could do it on the side for a little cheaper. He didn't attempt to run any of my faucets, take anything apart or look at the heater in any depth. He did not identify the actual issue or tell me anything was even wrong with it. Just offered to get me a new one and said I'd be better off that way. My dad and uncle can do most basic and maybe a little beyond, plumbing and knew this wasn't right. They had me do a few simple things to test the water, then figured out I'd probably just need a new ""dip tube."" It cost $12 at home depot and solved the problem. I'm glad I was able to get a second opinion and someone else to come in and investigate before I spent $1100 on a new water heater.