All Family Plumbing

Jay O.

I had used All Family once before mostly for their proximity, a mile from my house. I set up an appointment for July 16. I rearranged an appointment to meet them at a scheduled time. I got a call saying they were on an emergency and would have to schedule 4 days later. I waited two hours that day. No call. I rescheduled 3 days later. They did not show up at noon or at 4:00pm as they committed to that day.

I am 77. In my lifetime, I have never had a poorer business experience. These people should not be in business. Jay O.

Steve A.

You would not believe the terrible experience I had with the owner John from phone call to in my home..

Sandra L.

I called All Family Plumbing late on Thursday and received a callback early Friday morning. I was able to get a service call for Friday morning and Anthony and Pete showed up before 10am. They were very professional, responsive and focused. They replaced a faulty bath faucet and were kind enough to look at a leaking spout in my garage. A nut was tightened and no repair needed. I would recommend All Family Plumbing and will definitely call on them again for any future repairs.

Andrew W.

Can't recommend them highly enough.

Installed a tankless water heater for me a few years ago. Today, helped with a MASSIVE plumbing emergency. They're always professional and courteous and go above and beyond.

Sara K.

Tim was awesome! We had a pipe burst and he came out and fixed it in no time! Great guy with a true knowledge for this. He was extremely personable and professional!

Steve K.

Had appointment for repair of shower faucet/valve. The water for the entire condo building needed to be turned off so building maintenance had to be schedule as well. Plumber did not show up on time. In fact they did not show up at all. Nor did they call any of the three contacts they had to inform that they would be late or not coming. Cannot comment on the quality of their work as they did not perform any.

Jennifer G.

I have had a terrible experience with this company so far. First and foremost, they do not guaranty their work and do not stand by their work. I had them out to rod out my sewer line and 10 days later it was leaking again. They came out the second time and charged me close to double the cost of the first time because they had to use a camera the second time. I later learned that most companies use the camera every time they rod out a sewer. When I asked for a copy of the video they took they could not produce it because they did not record it. They just showed it to me while they were here. By the end of the repair call, they told me that I had an issue that would require digging 8 feet down and that I would need village approval. The plumbing cost alone was between $5,000-$6000 (this is after they charged me twice for repairs they did not completed). I hired 2 more plumbers that disagreed with this company's analysis. When I called to complain, they did not call me back and did not offer any sort of refund. It was like as soon as I complained they were no longer taking my calls. I am still fighting with them now via email. I feel that I should be refunded at least part of the $1,100 I have paid since the job was still not completed. Please be careful with this company. In any customer service industry when you make a mistake you should at least try to make amends. This company did the opposite.

Jack S.

I found my Plumbers for LIFE! Greatly reliable and fairly priced!

I'm a career Realtor and many of my client's who are new to the area or are even long time residents know if you want a good referral for home repairs and updates, you turn to a Realtor who's been in the business for a long time and knows the best vendors to care for their largest investment, their HOME. Well, I give one recommendation for plumbers, All Family Plumbing and John at the helm with his son and team behind him continuing John's expectations to deliver the best possible service and products. His water softening business isn't subsidizing a glamorous showroom, it's providing the best softeners at the best possible price and NEVER over sells water treatment systems to home owners. Recently, I was in an upscale home and the homeowner had a water softening system I'd never seen the likes of. WAY oversold IMHO and tens of thousands of dollars ""down the drain"". Call All Family Plumbing and be prepared to be treated ""Like Family"".

Patrick T.

I was referred to All Family Plumbing by the head of maintenance at my condo and have used them a few times. Every experience has been easy, with everyone I've talked to being very professional and helpful. If you're in the Palatine area and need a plumber for any reason, you have to give this company your business.

Their level of service has been even more important to me because I'm managing a rental unit in IL from CA, so having a resource as dependable and reasonable as All Family is critical.

Ro B.

I've used All Family Plumbing for several years. They've helped with several problems including water coming through my ceiling, and most recently a failed sump pump. They are always courteous and professional.