All County Rooter

Charles F.

Don't ever use this plumber! Rude, condescending, and used profanity on the phone. We called to fix a plugged sink. They came out took about twenty minutes and charged us $300. When they were done we went to use the washing machine and it started shooting water from the wall so I called them to find out what the problem was. Two days later with no phone call, I called again. I have a Masters Degree in Education, I am not a plumber I don't know about separate line and such. The owner was rude right away and very passive aggressive. I told him I had called two days ago, he responded by telling me "" I am working, I don't have time for phone calls like this. I don't have the God Dam time for it"" We paid $300 for twenty minutes work, a return call would have been nice. Not talking to me like I am idiot would have been nice. Prices are way too high. Rude, passive aggressive and basically a Jerk owner. Go use any other plumber than these guys.

Richele S.

All County Rooter has the best customer service and knowledgeable professional staff. We had an urgent issue and they came the same day and fixed our issue. I would recommend them to all my family and friends.

Anita B.

We were in the process of purchasing a cabin and knew nothing
about septic systems. Dallas and Ruth were very informative. They took their time with us even in the pouring rain. As a result of their expertise, we decided to pull out of the sale. They saved us from a lot of problems later. We will use them again!

Adriana H.

They are professional, fairly priced and easy to work with. We had a failing septic system and they came out and got it back on its feet enough to bide us some time and save us money. I highly recommend them!

Judith E.

Chehalis, WA. Had them come out to backwash the lines in the drain field and to put a camera down the lines. Turns out that I needed to replace 45 feet of line that was broken. They only replaced 5 feet and elbow, didn't backfill anything or clean up at all. They backwashed 40 feet but not the drain lines. They said I should replace the rest of the broken line and backfill the mess they made. And for this they charged me $1734, $600 more than the estimate for half the work. They were here 2.5 hrs. Along with the septic pumper who charged $455 for 2.5 hrs. of standby, it ended costing almost $2200. I still have a huge mess and 40 feet of pipe to replace!

Scott W.

Second time using these guys and am very happy with the results. Always right on time and very professional and friendly. The service is not inexpensive, but they are very upfront about costs and kept me updated along the way and let me decide if I wanted to incur the costs for further work. They are determined to get the job done and with an old house like mine it is never a simple fix for anything! Jeremy was the lead guy this past time and is a great young professional!

Jef D.

We called them out to fix a plugged toilet - which for anyone in their profession is an easy enough job. The two techs that arrived immediately told me that it was going to be $199. However, if the job was more complicated it would require them to use their ""camera"" for an extra charge. I said, ""OK"". They sort of finished two hours later and gave me a bill for $607!!! WHAAAT!!?? I complained to the lead tech but realized it was a lost cause so I wrote him a check but let him know how ""shady"" it was to not tell me how much the price for the camera usage was going to be BEFORE whipping it out. I could tell that this was something that they do often and get a lot of complaints about. It's a very deceiving and unprofessional service tactic. I called their head office as soon as the techs left to complain to the manager. The manager accepted no responsibility for their policy of using the camera without telling the customer of it's cost before a job was started. They charged me $260 for the camera!!!! That is more than the cost of their basic service of $199?! These guys are crooks - no way around it. There are a lot of honest people out there doing good work day in and day out - these guys are awful.

Nelson T.

Awful experience and extremely rude! Charged 3 times as much as competitors and left us broken after saying he would fix it. Much better choices in lewis county can be found.

Luke S.

Called these folks at 9am, was told they'd check their schedule and call back. 30 minutes later got a call back -- their boys (family-owned and operated here!) would be in the area and can swing by after their current job. Yeahhh boyy!

By noon, they were at the house. 45 minutes later, they rooted our main line and fixed our gross and disgusting problem. Courteous, quick, honest. $199 for a service call. They discussed our options, were never pushy or insistent, and we were very comfortable with their service and know-how.

Good as it gets, people!

John D.

All County contacted me at 6:44 in response to an request for an estimate email I sent at 6:36. But Ruth did not send an estimate- she asked some pertinent questions then asked me to call. She explained that the best course of action was not what they offered and recommended a vendor. When that vendor turned out to be unavailable, Ruth and Dallas called around for me for someone available that day. Their next recommendation fixed my problem, and at no more cost than I was quoted from others.

I don't recall receiving such selfless support from any company. Knowledgeable, patient and kind. And fast - the next vendor to respond came late in the afternoon.