All Clear Plumbing & Drain Service

Jessica M.

I had All Clear come out to install a new water heater after mine had bit the dust two days earlier, on a holiday weekend. They received my request during the holiday but called me back essentially 5 minutes after they opened the following morning which I really appreciate. They gave me the quote over the phone and I understood that there might be some price differences based on if some of my current plumbing needed to be brought to code. Alan and Matt called me 30 minutes out from their arrival and then arrived right on time. They were super nice and they talked to me about everything they were doing and why. They answered all of my random questions with no problem and worked efficiently, all in 80+ degree and humid weather. The price came in right on point and I felt that it was fair based on my research. When they finished, they explained the paperwork and cleaned up everything. I would absolutely hire them again for any other plumbing issues we have!

Barbara H.

I'm sorry Heather, I should have been more clear. I called your company's 24hr emergency number. The number given to call after business hours.

Steve S.

Came home from vacation, turned on water and big leak in family room ceiling. Turned off water, hit google and theirs was the first site that came up - and it said emergency 24/7 service. Took a few hours. George and Brandon came, took about 20 minutes to diagnose a broken hose in an upstairs bathroom, fixed it and referred us to a remediation source. They were both competent and friendly. Problem solved and we are extremely grateful. Thanks

Sandy M.

We have All Clear here every year to rod our outside drain due to many old trees and therefore, roots. They are always reasonable and professional. Tom Jr. and Phil arrived. Told me what they were going to do. Showed me how our drain looked on the camera. Rodded and power cleaned and gave me a year warranty. It's a pleasure doing business with them and I absolutely recommend them.

Erica Z.

I'll start off by saying they have some good techs- Jamie and Marcus seem to be genuinely helpful and are hard-working. I've had this company come out at least 5 times now for various things in my home over the last year because they are contracted through my home warranty company. I've had them come out for pinhole leaks in the copper piping, leaky faucets, leaks in the toilet, and my shower stall.

They employ techs that aren't good at their jobs as well. One tech, Frank, came out to fix a leak in the seal of the toilet and ended up leaving us with cracked tiles beneath the toilet, a missing valve for the water line, and installed a screw that was way too long to bolt down the toilet- so now we have no cap (white plastic thing you put on the floor to cover the exposed screw) and no cap will fit on there, either. He also kept trying to upsell us on various things around the house, being rather pushy and insistent about it.

We had another tech come out this summer to look at a shower stall that had no hot water coming out, and the first tech, Marcus, told us it was a cartridge and would be a fairly easy fix, to be covered by the warranty. They ordered the part, and when a different tech arrived to install it, it turned out the cartridge did not solve the problem. That tech (I didn't get his name) was terrible. He was not pleasant or professional and seemed irritated that the job wouldn't get completed that day. He said the repair would require putting a hole in the guest room wall on the other side to install an access panel and would require quite a lot of work and expense not covered by the home warranty. Well, he left that day and weeks went by with no follow up- the home warranty couldn't get a hold of him or get a return call either, which was critical for the process to move forward because the tech needed to submit a diagnosis of the issue to them. He never submitted the diagnosis and this was a blessing in disguise.

I ended up calling having a different company come out to diagnose the issue, and they found that it was just hard water deposit that had accumulated for so long that it actually sealed off the water supply. This other company (not All-Clear) fixed it quickly, with no additional parts or construction through the guest room wall necessary. What on earth is going on with All-Clear? The tech I had was either (at best) extremely inexperienced and lazy, or at the very worst, a dishonest plumber. I called the home warranty company and had them put this company on my ""do not refer, ever"" list so it won't even populate in their database if I call the warranty company again for future plumbing issues.

Jess C.

If I could give 0 stars, I would. THIS WAS THE WORST EXPERIENCE I'VE EVER HAD WITH A CONTRACTING COMPANY!

My water heater broke so All Clear came out to replace it (I have home owners warranty with American Home Shield). They told us that it would cost $610 out of pocket, even with my insurance paying them. The $610 was supposedly to install an ""expansion tank"" that he said we had to have because it was not up to code. Luckily I have a neighbor who happens to be a plumber, and he said we don't need the tank because it wasn't there in the first place, and the piece All Clear was talking about was not needed.

My husband and I actually went to their office. We spoke with Paul, the owner of All Clear, and he called the tech that came out and told him what we said, and the tech, Tim, said he ""thought"" the piece was there. That right there tells you how much of a liar they are.

They came today to finally put in the water heater (mind you my basement has been flooded now for 5 days, not to mention my family has no hot water and we have been taking cold showers). NOW, they told me it would cost $250, for a drip valve THAT IS IN THE BOX WITH THE NEW HEATER! AND, THEY WANTED TO CHARGE ME FOR REMOVING THE OLD HEATER, which wasn't a charge when they quoted me the $610!

My husband is now on the phone with American Home Shield filing a complaint with them that All Clear is doing shady business and robbing their customers. We will also be filing a claim with the Better Business Bureau, as well as with WSSC, and I'm tweeting it out. AND I will be on every review website to blast them. I will do anything to get them shut down or at least have American Home Shield not use them as a contractor anymore. I obviously don't play because I drove to their office.

I kid you not, if you have home warranty and they still try to tell you you have to pay out of pocket, get you another company to get a 2nd opinion.

D S.

All clear was sent by AHS to clear a drain. They never cleared the drain properly and fail to return to do the rework after promissing to return. After contacting AHS they gave them a lame excuse that they did n't know what the problem was.
Poor service overall.

Laura O.

I recommend this excellent plumbing and drain service company to anyone who needs routine or emergency service. I called them to fix the main drain line to my house which started backing up into my basement on Christmas Day. They showed up promptly and did a fantastic job. They cleared out the jam in the drain and left the work area clean and tidy. I'm going to get their service plan and use them for all of my routine plumbing jobs from now on. After they left my house, I was chatting with one of my neighbors who told me that he also uses them for plumbing work on his own home and he has always been very happy with their work.

Lauren D.

Jamie was pleasant and efficient at examining my backed up garbage disposal and dishwasher. He called before he came to let me know he was on his way, and arrived during the allotted window. I would call them again.

Kishan A.

They were sent to my house on a Friday to look at a leaking water heater by American Home Shield. Plumber tells me the heater needs replacement, but the ""parts"" not covered by AHS might cost something. I think OK, maybe a hundred bucks for some new valves and pipes or something. Says they'll get the new heater and call me ASAP. Next Tues, no call. I call, the receptionist says they are still waiting for the parts. Mind you this is an electric water heater that the Home Depot around the corner has in stock for less than $400. I call AHS and they tell me the replacement was approved but the parts not covered (excluding the ""free"" heater) will cost me almost $700! By Thursday no one has called so I call my own plumber and get it replaced, including buying an AO Smith commercial grade water heater, for a total of $650. So basically, this guys inflate parts costs at the best of AHS so that their ""free"" replacement is actually not free. Moral of the story is don't ever get the American Home Shield home warranty, and you do and these dudes show up, lock your door and call a plumber directly.