All American Plumbing Heating & Air

Kathryn M.

This is the best customer service team I have ever experienced! From the receptionist, who first answered my call, to the dispatcher to the licensed plumber there was the highest level of helpfulness, politeness and professionalism. My problem was solved and I will definitely call All American Plumbing Heating & Air if I have any other home plumbing issues.

Patty C.

Needed to have my shower faucet repaired. Was told the cartridge needed to be replaced-$500. My invoice didn't list cost of part and hourly labor charge. Did research and the part is no more than $50. The work was done but their prices are overly inflated. Will never use their services again due to their rates.

Bobbie R.

Austin is a great plumber he was dispatched on Sunday and was here earlier than we were told thank you Lemont and Austin

Steven P.

Called in got an appointment the next day which was fine. They called to confirm window to 30 minutes. Roger showed up on the early side was very informative and knew what he was talking about. Explained what he was going to do and how much it would cost. He fixed the issue which Roto Rooter couldn't. Explained to me exactly what he did to fix the issue. These guys are great. I would use them again in a heartbeat.

Gio L.

The price was way too high compared to other companies, moreover the person who gave me the estimate did not want to give an estimate because I wasn't there personally. My wife and brother were there, however, he left and then texted me to call him when I was home so that he would go back and give me the estimate. I knew what need to be replaced which was the ac unit condenser, how ever he tried to add electric connection to bust up the price.

D G.

Very unprofessional. They told me that they were unable to run a camera through my pipes for fear of damaging their equipment and they still charged $30 to come out and inspect when they didn't even look at the pipes. They then proceeded to quoting me $360 for running a snake and said if it doesn't work then they would still charge me the full amount. I'm sorry but almost $400 for a clogged drain? Get real. That's the price of a new water heater.

Michael M.

Steer clear of their services. Price gouging right from the start. Called for a plumbing issue. First was the dispatch fee of $29, then after the person arrived they attempted to raise it to $39. They snaked the pipe outside, did nothing. Ended up paying over $100 for the whole thing, and the problem wasn't even resolved. If you're looking to sink your money into services rendered with no results, be my guest, but we're never calling All American Plumbing again.

Samantha T.

What started out as a quick and inexpensive (I thought) 30-45 minute shower faucet replacement, turned into a 5-1/2 hour VERY expensive wall-cutting, water-dripping, pipe-soldering, patching, and caulking extravaganza! Through it all, Jose was a beacon of good humor, kindness, and all-around professionalism. He arrived promptly at the scheduled time, and got right to work. After evaluating the situation at hand, and discovering it would not be a 'simple' job, he spent a good amount of time informing us of each issue he ran into. He gave us all of our options for the dilemmas as they arose, and never tried to sway us into 'just doing the service.' He worked steadily, efficiently, and was very thorough. He left no stone un-turned, so to speak, making sure every problem was resolved before finishing the job. Even though the final price-tag was pretty painful, I was more than happy to pay for the phenomenal customer service and superior plumbing skills that Jose brought to the job. I will, without hesitation, request his service every time I need a Plumbing, Heating, and/or AC job done. Thanks, Jose, for all your hard work! And we would have been happy to have you for dinner ;)

Rick A.

How is this place in business? Talk about sticking it to the customer. Called because I had a leak under the sink. Should've known better when I was told there was a $29 charge just for a visual inspection. Then after the inspection comes the ""options"" all more costly than the first. But hey, you can save 20% if you purchase a membership for $15 a month, for 6 month minimum. Are you kidding me? So here comes the climax. $929 for replacing two water faucet lines and one to the dishwasher. Yeah, guess what my answer was? Their vans look nice and the name is very patriotic but I would recommend scrolling down the plumber listings past A for other options even if it's only one.

Lynn C.

Plugged sink ugh, the worse and on a Friday afternoon!!! We Called All American and they came out that same day.
On a Friday afternoon, when everyone wants to hurry and go home and start their weekend it was not that way once Stephen M. got to my house he was very knowledgeable and helpful. He knew what was wrong right away and took care of it. Because of him we will call All American Plumbing again when in need of a plumber. I hope All American Plumbing know just what kind of a worker they have with Stephen M. You can't find people like him. I hope Stephen M. is being paid for what he is worth!!