All American Irrigation Systems

Bob A.

All American irrigation systems installed our sprinkler system and later returned and installed a drip irrigation system for our shrubbery. These people know what they're doing. Both systems work perfectly we could not be more happy.

Sam N.

We had this company extend our existing system to the backyard. Overall we had a horrible service experience. After multiple re-fixes, it is working for now. Issues that came up were the following:

1) When they installed the system, it was completely non-functional, even the original part that worked before they came.
2) When they came to check it out, they gave multiple different reasons for it not working after each reason ended up being wrong.
3) They tried to have us pay to change our master valve telling us it coincidentally broke on it's own at the same time they installed the system.
4) Turns out it wasn't the master valve and they hadn't checked the system properly prior.
5) Throughout the entire process I called multiple times, was told. I would receive a call in under an hour, and didn't receive a call until several days later after I had called multiple times.
6)They tore up multiple underground wires and tree roots, and left them exposed above ground after assuring us they wouldn't do this. I called multiple times, talked to them in person, and it still took several weeks and multiple trips for them to follow through.
7) When they come they tell you what you pay is an "estimate" but it's really half of what the total cost will be.

Justin B.

This company is OUTSTANDING... If you want to be treated like royalty then you have come to the right sprinkler company.

Michael, Brendan and Chrissy have the absolute best customer service skills ever.

They all go above and beyond... I mean literally every single person we have dealt with just keeps setting the bar higher and higher for taking care of their customers. Even when something is not necessarily their fault they explain it in a way that is understandable and clear and even after that they still try to help you.

We bought our new system with them and Michael has been the main person we dealt with. Every single question every concern dealt with with a super fast response and he was genuine. I never felt like "ok the jobs done now leave us alone" type of attitude.

Michael and Brendan are the type of guys you wanna go grab beers with after work.

We had our system installed and they didnt put the sprinklers in one of the flower beds. I was kinda upset and my wife called Michael and not once did he try to pawn it off or make excuses. He just said "your absolutely right and i will be out there tomorrow to install them my self"

What? Lol that was the first incredible moment i had dealing with him.

Next the guys cut the grounding rod to my house. Called Chrissy and she was super sweet and constantly updated us and gave us step by step notices of what she was doing and who she was contacting and their responses. I never had to sit around for a few days or weeks waiting for a call back. I never felt like "these guys are just stalling and hoping we forget about them"

No immediate responses and detailed ones as well.

They came back and politely explained that since it was not surveyed or marked by the city its not covered under warranty. And i understood that and they explained it in a very sincere and pleasant way. BUT they said they would try to see what they could do.

Couple days later sent out Michael... he wasnt able to fix it BUT they would talk to Brendan and see what they could do. Brendan called me almost immediately and said he would take a look. He did recommend maybe getting an electrician but said let him have a loon first. I told him i understand and asked politely if they would consider splitting the cost of the electrician to fix the grounding rod. He did not shoot me down or get upset or irritated that i recommend that idea. Instead he said dont worry about anything im gonna take care of it.

Came out the next day and fixed it....

This company should be studied and examined with a fine tooth comb on how to handle your customers and what it really means to go above and beyond.

Highly recommend having them winterize your system too. They are fair on the price and again... they WILL TAKE CARE OF YOU LIKE FAMILY! No matter who you speak with or who you talk too.

Pick up the phone and call YOU WILL GET A PERSON THAT PICKS UP.

After hours and you shoot an email over? GET A RESPONSE THE VERY NEXT MORNING WITH A PHONE CALL FOLLOW UP.

Customer service is alive and well and its with All American irrigation systems.

Customer first. Always.

James F.

Need to wait 3 weeks for them to return to perform warranty work on what they installed. Probably a 30 minute job.

Kirk D.

Highly recommend! Reasonable prices, and they work quickly to resolve issues. Love that he fixed my leak, then optimized my whole system. Will definitely use for future irrigation needs!

Lavonna Z.

I do not recommend this company. Poor workmanship and customer service! Still haven't repaired what was addressed to them several months ago, but wants to rack up additional charges on service that has already been paid for.

Erick A.

Bad customer service, don't know how to follow verbal instructions. Costs is high for subpar work. I would not recommend this company to anyone. All owner talked about was the good reviews it received from customers. As a former customers, I will remain a former customer.

Chris D.

AAIS installed sprinkler system in my yard (1/2 acre) a little more than a year ago. The installation went well, but service after installation is horrible. I have had 4 significant leaks with the system from broken pipes and valve issues. When requesting repairs AAIS consistently gave a window of 2 to 4 weeks for service. The first three leaks required shut-off at the main water meter, so there was no water to my house until repair, and I had to 'fight' with the company to get them to fix the leaks sooner than they scheduled. In addition, although AAIS advertises solid warranty with system installs, the company continues to push back on my system leaks saying that they 'may not' be covered by warranty. In the end, the company did cover the first few leaks under warranty, but would not cover the fourth leak. Lastly, these leaks have cost me significantly in high water bills, not to mention not having water to my house for many days and not being able to use the sprinkler system for significant periods over the past several months. In the end, AAIS just doesn't seem to care about service after installation, given how much they push back when problems are reported. I would STRONGLY RECOMMEND staying away from AAIS.

Joe X.

I never take the time to leave a review however this one is definitely warranted so other customers have a better understanding of how All American Irrigation demonstrates customer service.
We booked an appointment with a three week waiting period which is completely understandable during the peak of summer.
We received our confirmation phone call the day prior. We waited and waited for someone to show up and they never did, hence we took off work for this appointment after waiting 3 weeks.
To make a long story short... no phone call, no follow up except an email after we contacted them, and come to find out after two days, they stated our phone did not work after another text from them, then to find out the owner was caught up on another job that day and never reached out to let us know he wouldn't make it.
Lesson to learn:
Communication is a must...honesty is a necessity and customer service will keep you in business!

Justin S.

I thought I would provide an update. I noticed the ground in some areas rising in my yard. This morning I saw a piece of line breaking from the surface. The system was clearly not placed at the appropriate depth in the ground...