All About Water Heaters

Lauren F.

I keep using All About Water Heaters time and time again! The owner, Al, is so helpful. He will give you a quote over the phone, which most plumbing companies won't do and also charge for, and he'll try to help you resolve small issues, like helping you light the pilot on your water heater over the phone!!! No extra charge!! The prices are fair and the lowest I've found IF you want a licensed plumber with an established business and years of experience! Would recommend this company to everyone! I have used them for everything from replacing toilets to sewer leak repair! Five stars!

Darwin R.

Not sure why they had 5 stars review, but All About Water Heaters is by far the worst company I dealt with. Service tech came out, did not bring a solder, and I had to provide him with my own supply, then replaced my water circulator with a wrong sized pump. Contacted the owner, promised to come out and take care of the issue, a week went by, claimed he was not able to get the replacement pump since it was discontinued, and he needed some time to find replacement. Sent him a link to Home Depot website where he could get one, and another week later, he stopped answering phone calls, or texts. I am definitely going for a lawsuit, will keep y'all updated. Do not waste your time, look somewhere else!!

Steve M.

I had a leak behind my water heater in the wall, and I had to shut off the water supply to my house. I called several plumbers to get bids and check their availability. I'm very impressed with "All About Water Heaters". Excellent service, a good price, and incredible communication. I hardly ever write a review, but they deserve 10 stars if it was possible.

It's so nice to have hot water again and not feel like the plumber took advantage of my situation!

Steve M

Kathi-lynn M.

When our water heater began leaking we immediately called 3 plumbers. This is the only one that responded quickly without hesitation! One of the other 3 plumbers never called back, and the third plumber made a "promise to call back asap" but we didn't get the call until 36 hrs later. By the time that plumber called us, these guys had already completed the job of removing the old water heater and installing a new tankless system! Very dependable, reliable and easy to work with!

Tony Y.

FAIR WARNING: If you value accountability, professionalism, and trustworthiness in a business, then you should look elsewhere. If you choose to go with All About Water Heaters, then you should hope that no problems arise, because All About Water Heaters will deny responsibility, deflect issues, and delay resolutions. Spend the extra money and look elsewhere for peace of mind.

All About Water Heaters replaced our water heater during the last quarter of last year. They told us over the phone and stated on the invoice (which took a week to send) that labor warranty and a permit would be included. Neither of which were fulfilled. Issues arose after installation, and we contacted All About Water Heaters multiple times. They told us that they will return and check, but each time they did not show up--each time there was another excuse: separate appointments, personal issues, etc. All About Water Heaters gradually began to delay responses and stopped taking calls as well. All About Water Heaters would eventually only communicate via text (which were essentially pointless as All About Water Heater's responses would take upwards 2 weeks).

We eventually filed a complaint with The Texas State Board of Plumbing Examiners who informed All About Water Heaters of the case. The investigator assigned to our case noted that All About Water Heaters seemed adamant about resolving the issues. Even upon being briefed and updated on the situation, All About Water Heaters had made no substantial and no meaningful attempt to respond to us to rectify the issues.

With the board's assistance, All About Water Heaters finally filed a permit--months after the installation. At one point, All About Water Heaters texted us to ask if the issues were still occurring. When told that the issues were still occurring and asked about what will be done to help us, we were met with another lapse of no response from All About Water Heaters. All messages with time lapses had read receipts on them as well.

The board determined these violations: evading responsibility to a client, failing to timely obtain a plumbing permit, willfully or negligently installing a plumbing system that was not compliant with applicable plumbing codes, and failing to properly provide one or more items required for proper disclosure of the Board's regulatory oversight.

The board helped come to a resolution for some restitution. Even then, All About Water Heaters did not contact us, but subsequently showed up unannounced about three months ago, mentioning they were here a few times the days prior. A simple call to schedule a time to meet would have addressed this. When confronted about the situation in person, they were reluctant to provide an explanation. They dismissed recalling their poor communication and deflected the issues onto their team and external factors. They could not even answer why they told us they would revisit to check on the unit which they installed but ultimately did not.

The restitution was essentially a refund. A simple resolution that could have been met long ago, especially if All About Water Heaters could not and/or would not return to check their work, regardless of the circumstances. This would have been the bare minimum of sensibility and professionalism, but, unfortunately, this was a bar too high for All About Water Heaters.

Proceed with caution if you decide to work with All About Water Heaters. But, as a suggestion, and in your best interest, you should look elsewhere.

Atif K.

VEry Impressed no nonsense pricing which is very competitive. Replaced 2 Water Heaters in the attic within 3 hrs. Were very careful of our floors and walls. Installation very professional and removed old units. Can't recommend them enough. We had total of 4 quotes they were all outrageous and lots of asks for pictures and unnecessary pics. All about Heaters was price is set and we can come tomorrow morning to make it happen. VERY PROFESSIONAL! I wouldn't look at anyone else in the DFW Area.

Liz M.

I highly recommended All About Water Heaters. I am thankful for Al taking time to answer my questions on the different types of water heaters & which one would best suit my needs. He suggested a system that was less expensive than I thought that I needed. I appreciate their knowledge, integrity, prompt service & fair pricing. All About Water Heaters is my go to for water heaters!

Jessica G.

Fair pricing, timely service and clean and easy installation. Would use for future services.

Pamela T.

Al did a great job connecting our 2 hot water heaters so that we could get instant hot water in our master bath. It's so nice to get in the shower without having to wait 5 minutes for the water to heat.
He also checked out several other sinks in our house and offered to come back at no charge if anything wasn't working right.
I would recommend All About Water Heaters.

Rhonda G.

Called Al on Friday for water heater repair. Did not show and did not call. After several attempts to reach him, he finally texted to to tell me that the driver has wrecked the van and because this was a 2 man operation, he would not be able to make the call that day. Promised to come out the following day, which was a Saturday. Called again on Saturday and left message and texted as well with no response. Now it is late Monday with no response. Thanks Al! Be assured I will NEVER use this business again.