All About Irrigation

Pamela B.

I have work for all about irrigation for 8 years. I have watched as Tom tries his best to please all customers. We contacted Yelp back in 2015 about our one disgruntled customer, she forgot to mention that we tried to please her, her husband wrote us a check as he was happy with our work. I am so sorry a post from 2015 is still showing when you go to look at this business. They do a great job and I recommend them 100%

Brandy T.

Great service to my existing systems, easy to make an appointment as well. Many of my sprinkler heads were buried or broken and lawn was puddling. Came out and assessed, offered options for repairs and up-front about the costs of the repair options. The system is working great now.

Whitney L.

Wow, just wow - Working with All About Irrigation has been a whole new level of deplorable customer service and respect for the customer. We asked them to install a $269 irrigation pump with economy in mind, we wanted nothing fancy, just basic PVC piping installation and were quoted $75 an hour and about an hour to an hour and a half. We received a bill for $360. I was not home and my husband wrote the check - we were charged about double of what the parts would have cost if we bought them directly - more importantly - we were very clear that we wanted bare minimum economy. (our pump, our choice). We were never asked if we wanted to upgrade to a top of the line inlet hose or a pressure valve that our pump manual said we did not need, but the contractor installed - again, without our approval. My husband wrote the check for $360 @ about 3:30 PM - I left a voicemail at 4:30 PM saying we were stopping payment because they installed much more than we asked for. We received a nasty phone call at 9:00 PM at night 9:00 PM and as a farmer, we go to bed early and this is extremely inappropriate.and then the below nasty email. - we were more than willing to pay a fair price for what we asked for, but not be gouged in pricing. My email to All About Irrigation is below their response - Wow - just wow on the customer service front. """" I will be glad to see you in court over this ! It's people like you that has put this country in the turmoil that it is in . We saved you money and helped you . And you intern accuse us of overcharging you. My tech spent hours shopping for parts that you didn't know you needed and we didn't bill you for his time . The release valve is installed on every pump that we install . it saves the long Jevity of the pump ,will the pump operate without it yes ,will the pump wear out faster and possibly breakdown yes. You asked US for our professionalism and expertise and knowledge of over 15 years of service and that's what we gave you if you were to hire a plumber they charge double what I charge per hour that's right look it up call them up and find out its double. we only charge $75 per hour . Jonathan took a half hour of time off of the bill by using that pipe that you insist we overcharged you on. Illuminated all the gluing and the price of the elbows if she was to use the PVC. Each city has to be glued and takes 25 minutes to dry things that you don't know or don't understand but yet you're complaining about do the math at least three elbows on that PVC pipe at least 25 minutes of driving time for elbow he saved you that money. You can stop payment if you like but I will immediately file a complaint for nonpayment at travelers rest municipal court. I had not known about your grievance and my office manager already deposited the check in my bank account if you stop payment on the check, that cost will be in added onto the bill. I reviewed the bill and see nothing at all wrong with his charges is anything more than for Jonathan is a very honest young man I thought he was being helpful to you. What I can do is have him come and take that release valve off and get duct that charge from the bill that's all I will do for you at this point if that's what you want I will reimburse you and send you a check for the difference since I already deposited yours. I believe that would be $60 return to you if that is not acceptable I will see you in court! """" Dear Mr. Kaiser, This email is a follow-up to my voicemail of moments ago. I am a bit surprised and very upset at the invoice we received for your technician to hook=up my Flotek 1.5 HP irrigation pump. I can be reached at..... I am going to start with perhaps the young man made a mistake in his math when figuring the price of the parts or didn't understand me when I told him I wanted PVC for the draw pipe, etc. I have stopped payment on the check and urge you not to try and cash it and incur banking costs. I also want to emphasize that I have no problem and will happily pay a fair price for the work we requested. I was not at home when the technician presented the invoice to my husband and my husband was not involved in the majority of the conversations so he just wrote the check. I emphasized - and I mean emphasized - I wanted economy with the installation, simple PVC piping and and just a simple installation. Without conferring with us, your technician chose a flexible black 2"""" (what I think is PVC) type of piping that I am being charged $40 for. The same length of the PVC I asked for would have been about $12. I am also being charged $60 for a pressure relief valve that I would probably not have had installed and the Flotex installation manual doesn't require When I look at the pump and installation - I see PVC fittings that I am being charged $12 for. I may not be a plumber, but I know the price of these items at Lowes or Home Depot are significantly lower. Profit is not a dirty word and I don't mind paying for

Maggie H.

I can't understand why Deborah S. gave this company a 1 star rating. All About Irrigation has done all my irrigation work and I have found them to be very professional and very fair in their pricing. They come out every year to do a pre-check for the season and a tune up if necessary. They have never up sold me on anything that I didn't need and, in fact, have fixed minor issues at no extra charge. I have found them to be honest and have the upmost integrity and an outstanding work ethic. The owner is a very professional and nice man and any employee that has come out has done an outstanding job. I have recommended them to many of my friends and will continue to do so in the future. This is a wonderful company!

Karon H.

I read the last review and could not believe how similar it was to my own experience this past August 2019. The company had installed a back flow valve about 9 months prior to August and the PVC fittings they installed broke loose three times. On the first two occasions the came out and repaired the break at no charge. The last time the technician came out and told me there would be no charge and he would make sure it never broke again. One week later I get a bill for $350. When i called Tom he said his technician was wrong and his work was only under warranty for six months. When I proceeded to argue with him about the charge his words to me were exactly what the last man got """" I will see you in court"""". The next week he had his lawyer put a lien on our house which was under contract to sell so had no time to fight this in court as it would block the sale. I ended up paying over $1000 to have the lien removed before closing. Obviously I will never use them again.

R K.

Fantastic niche service. Its easy to find someone to install a lawn irrigation system, much more difficult to find someone to maintain it. The owner Thomas Kaiser meets the need and more. His expert technicians are reliable, affordable and a pleasure to work with. DiAnn did an excellent job with our home irrigation system. We plan on having them return annually for service.