Alexander's Plumbing Pumps Water Treatment

Jerry W.

I went in to purchase a UV light and was helped by an incredibly knowledgeable technician. We scheduled a follow-up appointment, and everything seemed great--until I had to call back to reschedule due to a conflict. That's when I encountered what can only be described as the most unprofessional, rude, and downright hostile ""Office Manager"" I've ever dealt with.

From the second she answered the phone, her tone was nasty and combative. All I was trying to do was confirm the new appointment and ask about bringing some additional supplies for the technician to review. Instead, she started making sarcastic remarks about pricing, cut me off repeatedly, and acted like I was inconveniencing her by asking basic scheduling questions.

Then, in what felt like a spiteful tantrum, she confirmed my appointment for today--only to call back moments later, talk over me again, hang up on me mid-sentence, cancel the appointment, and send the technician home. All within the span of a few minutes.

It's clear from other negative reviews that I'm not the first person to be treated this way by her. This level of customer hostility is unacceptable and seriously damaging to the business. If the owners care at all about their reputation, they need to address this person's behavior immediately. She's single-handedly driving customers away.

MommyofJosh G.

I have been using Alexander's Plumbing for years! They have always done a exceptional job!! I had an emergency with water pouring into our finished basement. Donnie was here within an hour! I can't thank all of the friendly staff and Donnie enough! Donnie was so meticulous, clean and respectful! Thank you, thank you and thank you again!

Joanna M.

We had clog and backed up sewer. Came promptly when scheduled. Workers were friendly, answered questions and cleared sewer. We had to have tree roots removed and our bill is what we expected. Very happy they took monthly payments for we are on fixed income. Very pleased all around.

Alan M.

I called Alexanders the week of Oct 14 2024 for a rental property where the water stopped running. I have been working with Chuck Alexander for the better part of 8 years and the service has been top notch. Without so much as a phone call back from Alexanders this time which, they always called before to discuss the issue, I received a bill for $2300 as they replaced the well pump. I called to discuss this with them and told them I wanted to put a limit on my account of $500 without a call. I told them they didn't call this time and the price was alarming. I was told I need to discuss this with my renter. The renter never had anything to do with this except letting me know the water wasn't running. Ashley was quite rude and apparently tired of taking phone calls like this. Instead of sounding concerned and listening to my suggestions about calling clients to discuss the issue and cost she cut me off and told me the company had been sold 6 months ago and they have no access to any old records so... I informed her the policy of calling is client relations and if they are not willing to do that, I will look for another...click. Nice, nothing like hanging up on someone who hasn't paid their bill yet....

Samuel K.

Liars and thieves, done work in Maryland and they're not licensed at all in MD for anything, they have been reported to several departments that are now investigating and have the invoices to prove they did the work in Maryland. Conlin Sanders Installed a water softener at Antrim that don't even work the owner claims nothing was wrong yet 6-8 month it's used no salt but it working... WRONG Installed pot sink that leaked the next day. Would not come back to fix it... SHADY The owner, daughter ASHLEY Sanders, his son in law ADAM SANDERS Who got fired from Antrim that he was working at, they are all covering this up and all the issues they have created at this property, they have done all this work and is a very shady business.
Lawyers are involved and this business will pay every dollar back that was paid to them. They will have to pay a MD license plumber to now go over everything they have touched and fix.
BEWARE

Karam A.

Needed a water heater replaced. Erick showed up on time, was very profesional, got the job done efficiently, and cleaned up. No complaints and will be a repeat customer.

Heather L.

We called Alexander's on a recommendation from The Chamber of Gettysburg & Adams County and Chuck came out to our home to complete a water analysis. Our water tested at a 14 (7 is considered hard water). Chuck recommended a water conditioner and we had the system installed by Eric. Throughout the entire process, Alexander's was professional, communicative, and up front about costs and installation! Since we had our water conditioner installed, our water tastes better and some lingering skin conditions have completely subsided. Thank you Chuck and Eric for being a trusted local source for water needs!

Riley H.

Excellent service--quick and work is outstanding! I have used this company several times and they are the best. Their gas guy is a master craftsman and their prices are fair. Their plumbers are first class.

Kay K.

Late last summer my garbage disposal quit working and since this business is located very close to my home, thought I would give them a try. I called and was told that a new one could be installed and the cost would be approximately $150.00. The work was done and I received a bill for $258.75. I wasn't happy but I paid it. 2 days ago the disposal stopped working. I had the old one for about 10 years and this one just lasted thru the 1 year limited warranty. Over charged and poor quality equipment installed. Wouldn't call them again if they were my next door neighbors!! Should have read the Yelp reviews first!

Janice Z.

These are not your best bet for a good Plummer. They will do a poor job and they will over charge you. In an emergency I called them for my water heater because they installed it ten years ago. It was a big mistake. Needless to say, according to them, it had to be replaced but I would have to wait three days. So no hot water for those three days. They could not have cared less! They promised to get it it installed first thing by 9 am. Four hours later they showed up and improperly installed it. I have to have it reinstalled by another Plummer. By the way they charged me $400 for just 2 hours of labor. If that isn't gouging - what is? Be smart, don't call these people.