Alaskan Plumbing Heating & Air

Diana C.

I have been a customer of Alaskan H&AC for years and have never been disappointed with their service or with their technicians. On my semi-annual visit today, my systems were checked by Bogdan P. who provided unsurpassed service as well as much helpful information to keep my heating and air conditioning units running smoothly. Bogdan was not only knowledgeable and experienced, but friendly, efficient, and very customer focused.

Heather D.

Alaskan came over immediately when we called back in June when the temperature was 110 degrees. They gave us a reasonable quote as we knew we were way over due for a new unit. They helped us get financed and installed within a couple of days.

Today, Robert came for our first tune up and everything is running great! Thank you Alaskan for making sure our investment is taken care of!

tuyet n.

A very dishonest company, have used this company for 2 commercial and 1 resident unit. Won't accept their mistakes and try to have you replace the whole unit.

Dee A.

Don't do it. Do yourself a favor and bypass these guys. They promise everyday that tomorrow the a/c unit will be installed and now we are going on 3 days and still no a/c unit with a different excuse everytime. For a $7000 job I expected so much more. Don't bother posting your BS rebuttal, you guys just suck. Extremely unhappy customer.

Carolyn H.

Last Saturday our capacitor went out. Being that it was one of the hottest days that we have this Summer in Las Vegas, the timing could not have been worse. To add insult to injury, it was 7:00pm.
We called a number of companies that could not accommodate us until the next day. We called Alaskan Heating & Air Conditioning and they connected us to a tech right away. The tech was Robert, and he not only arrived to our home quickly (he had one job ahead of us), but when he arrived he was professional, worked very efficiently, and did it all with a smile on his face! I would highly recommend Alaskan because of our experience with Robert & the fair pricing that we received. A really fantastic experience. Thank you to Robert & to Alaskan Heating & Air Conditioning.

Jose A.

This place really Likes to rip you off never call this place they tried to charge me 700 to fix my ac and I got it done somewhere else for 200 total rip off I wish I can put negative stars on this company

V P.

Mixed feelings here: Pros's - they had a guy come out right away, at 9pm on Memorial Day and said it would not cost extra for the Holiday. He was very nice and professional and worked fast to fix the problem. Con: my husband recognized the part that was replaced, and after some quick research we realized it was a $30 max part. They charged us $200?!!?!! For the part alone, plus the service call. Nothing I could do because it was done. I get the fact a business has overhead, but an over 6x mark up on a part is astronomical. I feel like I was WAY overcharged. I guess after reading the other 1 star reviews I'm lucky it was a $30 part. I would pass...

Jody S.

I love when a company respects your time and stays on schedule.

From the first day i contacted Alaskan, till the service was complete i was impressed with their ability to keep a clear line of communication with our scheduling/rescheduling and perform my service without hiccup. My HVAC units have touched into the 10 years of age area and like any mechanical piece of machinery it needs to be serviced, so i reached out to Alaskan. I made my choice based off a promotion they were offering that helped benefit a one of our local MMA fighters with a portion of proceeds going to benefit fund raising for him. I can appreciate small business offering back to local community, so they earned my business with that initially. I first scheduled with them only to having to cancel within a days notice because of emergency. They had a 24 hour number that made this easy to do, and i was called back 2 days later to reschedule. Fast forward a week later and I had a 2 hour window for them to arrive at my home, and the tech called me a half hour ahead of schedule to let me know that he was on the way. When the tech arrived he did the tune-up service on the units and gave me needed feedback on the invoice if there was anything additional he could suggest to be future issues (which there wasn't). I know NOTHING about HVAC and if the tech told me my gizmobober was broken, he likely could have sold me that it's something i would need. Anyone can appreciate the honesty, and not feel like they are spending more money than they should out of ignorance. I hope i don't have to call for service often, but in the future Alaskan has earned my business at this point. Service was as expected, for the price i expected and they kept my schedule even with my cancelling once on them. Thank you.

Cateland W.

Homeowners in Vegas know that finding decent, honest service people is a crapshoot with very long odds...
Once upon a time, Alaska Air was our only AC service call. We'd relied upon them since 1998 so in 2011, when we needed a new roof unit, we called no one but them. The very large new roof unit (almost $12k) was installed but, unbeknownst to us, the required city inspection we paid for was never completed. The unit came with a five year warranty and service agreement. Annual service calls always seemed to require some kind of part but, as it was under warranty and no charge to us, we didn't think much of it. When I questioned one technician as to why our unit - being nearly new- would be having problems - he told me that AC units are built, tested and rated for an average temperature. Las Vegas summer heat, he continued, is way above average and no unit was built especially to deal with such extremes.
Early last summer, as it neared the end of warranty, the unit went out. We could smell an electrical smell and
immediately called Alaska Air for repairs. We were charged for a 'burned out' part. Less than two weeks later it happened again. Imagine our shock and dismay to discover that upon questioning the service people we learned that during the initial installation the unit had not been properly wired to the electrical junction box and was drawing too much power, causing a part to repeatedly burn out. Not only that, but now Alaska Air repeatedly denied ever installing it in the first place!! When we finally found the paperwork to prove they had indeed been the installer of record, we were told the company was under new ownership and this was ""not their problem"". We asked to be reimbursed for the previous two repairs as the unit was still under warranty and for the city inspection we paid for to be completed. Both requests we denied. The unit must now be re-installed to bring it up to code and avoid the risk of both burning up the unit completely and burning our house down!! So we are left with paying twice for a job that was never completed properly in the first place.
The moral of the story? Honest service companies in Sin City are rarer than MegaBuck jackpots and Alaska Air is certainly a losing bet.

Bianca L.

We decided to be proactive this year and get our AC checked before the scorching Vegas heat comes. After contacting Alaskan Heating & Air Conditioning we were able to schedule an appointment for the following week. This morning Robert came to our house to check our units. He was very knowledgeable and even took the time to explain the process of how the units work. He showed us the numbers the units were trending at compared to what the manufacturer says they should be at. After diagnosing the issues he simply reported the issues to us and suggestions on how to fix them. In no way did he press us to purchase products from the company (something very surprising compared to past companies we've used in the Valley). All in all it was a pleasant and honest experience. I didn't feel hassled or pressured to purchase and because of that I can say I have found our go-to AC company.