Alan Tinker Plumbing & Rodding

Janis K.

Scheduled them to come in on a Saturday night, they never showed up. Called and rescheduled to 3pm on Wednesday, waited till 6pm and called the manager - she promised to check and get back within 10minutes. Never called back. Very disappointing and extremely unreliable customer service!!!

Robert O.

My tenants water heater went out the morning of Super Bowl Sunday. I went and delivered a new water heater to the job site,drained disconnected the old heater,and reconnected the gas line. Mr Tinker senior came by to take a look and quoted $300 to hook up the 2 water lines and connect the vent pipe, along with removing and hauling away the old 40 gallon heater. This seemed really high to me, but I was leaving that afternoon and didn't want to prolong my tenant not having hot water. I told Mr Tinker I thought this was way high, and he said he would replace an old valve above the heater, and put up a strap to support the pipes. They installed the next morning, but didn't replace the valve or support the pipes. When I got home later that week, I called and Mrs sent her son out right away to take a look, and he said the father would call me that evening. I never got a call. I feel I was overcharged and mislead. I am an unhappy customer and would never use or recommend them.

Sharanveer R.

I love these guys. They did brilliant job at my salon for very reasonable price. They took care of each and every thing very professionally and wisely. I would definitely recommend these people and I already did. The ladies at the reception are awesome. Overall job was brilliant. Definitely 5 stars for them.

Lynn H.

My kitchen and basement sinks were not draining. I called and the crew arrived within an hour of my call.
The work was done-the sinks had to be rodded-fast and efficiently.
I was impressed on the work and the price. I will be using the company in the future!

Marie W.

Had a leak from our toilet - 2 men arrived and fixed the issue within an hour. Reasonably priced, very clean, neat and punctual. If we need work done next time I will only be calling them back. Notified them on a Saturday afternoon - received received on Monday morning. This was a painless process and reasonably priced. They are our future plumbers.

Larry M.

the bathroom sewer connection outside blew it's top last night.Thought I was in for a big hassle & large bill.Found Alan's plumbing on yelp this am.They came within a few hours of my call and fixed the problem for less than I expected to pay.So happy,I could just poop,and now that my toilet is fixed,I can......

Kristin S.

After the great reviews I was **VERY** disappointed.

I needed two valves replaced and a few feet gas line moved because the leaky valves were dripping onto the gas pipe, which caused it to rust. Spoke with Alan directly, explained the issue, and a plumber was scheduled for later that day. Great! Only the plumber ""didn't understand"" the problem, so he had to come back the next morning to do the job.

The plumber came back the next morning with a ""helper"". It took them a combined FOUR hours to do the job. This included a lot of time in the truck searching for parts *PLUS* a run to ACE hardware because they didn't have everything they needed - seems strange as he checked out the job the night before, and knew ""exactly"" what was required.

When all was said & done, the plumber tried to charge me $680! For four hours of ""labor"" (yes, he included the search time as well as the run to the hardware store) plus two valves, an elbow for the gas pipe and about four feet of pipe. I called the office and the price came down to $450. That price, while better, is still highway robbery ... BUYER BEWARE.

Please note: there was no problem with the plumbing service itself. The plumber arrived on time, both times. The job site was also cleaned up afterwards. The issues I have are with the plumber being unprepared - a run to the store was necessary even after seeing what was required, bringing an assistant (unnecessary and attempted to charge a union rate) and the price charged. I will not use them again.

Vivian F.

Professional, direct, and time conscious. They were thorough and did extra work for me....i would recommend them to anyone. Very fair pricing!

Barbara G.

In the deep freeze of Chicago, like many others we had plumbing problems. We were experiencing back up and flooding in our newly remodeled home. I called a few plumbers that didn't even return my call. So I search the Internet for a plumber in Des Plaines, read all the reviews on yelp for Alan's plumbing they were all amazing reviews and five stars. So I thought I'd give it a try. I dialed the number and honestly thought I would leave a message but a lady answered the phone and he happened to be Mrs. Tinker (Jackie) she's such a doll. She had her son Alan come within an hour. He was so honest kind and friendly nothing you would expect from a plumber. He told me what I needed at what it was going to cost and I needed to talk to my husband he said call me after you talk to him. I talk to my husband and we set it up. I called Jackie back and set up the fix for the following Tuesday they were there on time with four trucks and four guys Mr. Tinker Alan Tinker and two other men. It was a great experience it all worked out well and they were all pleasant to work with thank you very much. Allen's plumbing is now my go to plumber.

Bob C.

I'm giving them one star because the came on a Saturday
and fixed the problem. Otherwise it would be none. I had water coming from the ceiling on the first floor. We couldn't figure out why so my wife called these guys. The woman on the phone said the charge would be $150.00 an hour. Two guys show up and cut open a couple of spots to find the issue. It was a 1"" copper pipe in the upstairs bathroom that had opened up and was leaking. I was wondering why they sent two guys. The first guy who acted like he was in charge kept expressing how dire the situation was before each step was taken to determine the cause and then the solution to the problem. Even when the issue was discovered and turned out to be a very simple and routine fix, he came up with reasons why it was going to be so difficult. Meanwhile, the second guy kept saying it wasn't a problem and proceeded to do all the work. It took about an hour and a half in all to fix. I'm figuring I'm going to get charged about $225.00 in labor. Well, I was wrong about that. Guy number 1 who did nothing but make it seem like a huge problem existed comes in with a $486.00 invoice. He tells me ""oh, yes. It's $150.00 per hour but there are two of us, so it's $150.00 per hour for each of us."" I protest that and he takes $20.00 off the bill and says its out of his control. It looks like a father and son business but these two guys who showed up were not the father and son. I appreciated the quick response and fix but was misled by the woman who booked the job. If I had knowing it would be $300.00 per hour for the two guys sent to do a one person job, we would have called someone else.