Alamo Water Softeners

Margaret P.

We had a leak on our reverse osmosis filter over the weekend. I called after hours and they called me right back to walk me through turning off the system and sent someone out first thing on Monday. James was super friendly and helpful and taught me how to keep our system running well! It was such a breath of fresh air to work with a company with such great customer service! I never leave reviews, but they were the best! Will definitely be using them again.

Tim C.

This is the 3rd time I've used Alamo Water Softeners. I've bought and moved 3 different times and every time I've used AWS for my water softener and reverse osmosis. I've never been dissatisfied ever. Great prices, very nice staff and the owners are very friendly. I recommend them without any hesitation.

Don't bother shopping around, just call them and go straight for the purchase :)

Andrew G.

I moved into a new home which came with a type of water softener and reverse osmosis system I was unfamiliar with. Jeff from AWS inspected the systems throughout and assured me it was in good working order. He also gave me a good overview on how and when the system should be maintained. Also, I learned some really important things like which outdoor faucets have softened water (I incorrectly assumed none of them had). I'll more than likely use this company in the future for any water problems I may experience.

Jesus T.

Great service, they fix my water softener and did the throughout service, even when my unit is from a different brand, they were very profesional and honest, went beyond their duties.
They came back with a new part needed , installed it pretty quick and a very reasonably price, they did not over charge and gave me free advice.
Thanks for the great customer service.

Mary S.

Have used them for several years now. Recently replaced out water softener, with great results. New RO filtration system put in about a year ago, had them come to diagnose a humming sound last weekend, and change the filters.
Sadly there was an issue with it not working properly after this service call. Had a bit of a bump getting another service guy to come at a time I could be home. I expressed my frustration regarding this issue and today I got a call from James (supervisor) who said he would come himself at any time that would work for me, today.
He came as requested, on time and the system is working beautifully.
James was professional, on time, and responsive to my needs.
Can't ask for better customer service.
Will continue to use and recommend AWS.
Thank you James & AWS.

Robert C.

Super happy with our decision in March 2022 to have Alamo Water Softeners install our new water softener in our nearly 100 year old house.

I'm writing this review after about two months with the system installed. Alamo Water Softeners was one of 5 companies I had out to provide an estimate. Estimates ranged from $3250 to over $7000 to trench, plumb and install my new system. Alamo wasn't the cheapest but their warranty and the feeling I got from them justified the higher price increase.

After install I had a few more question on how the system worked after I briefly lost power to my unit. They sent out another rep to make sure the system was still working correctly and to show me what to check in the event of another outage.

Overall project included about a 110-120 foot trench back from my water main to the detached garage in the rear of my property where the water softener was installed. Then it got tied back into my main line at the front of the property with a tie into my existing main sewer line for the drain. Two hard water hose bibs were provided exactly where I wanted them.

Kris K.

I want to thank the staff at Alamo Water Softners for their responsivness in rectifing an issue I had recently. Two weeks ago I had a new system put in along with a new pressure relief valve. The crew they sent out were a little inexperienced an as a result made a few errors. I wrote a review that stated the issue and the next day a supervisor contacted me and sent a new crew out to correct the issue. The result is better than I previously had...new control box in the ground along with a shutoff valve and new solder joints on the pipes! Jonathan (aka Paco) and Brandon did an outstanding job! Thanks Alamo for superb customer service!

James W.

We chose AWS 2 years ago for our water softener and have been happy ever since. We had our first issue I which our tank wasn't draining correctly. It took them a couple of weeks to come out, that's to be expected in todays world. But they confirmed the appt yesterday and showed up today on time. They got everything fixed in about a hour and no charge because it's under warranty!

Lynne M.

Alamo Water Softeners had the best reviews and were the most reasonably priced when I was looking for a water softener company. I had never used a water softener before and wasn't prepared for keeping up with even the smallest maintenance for the system, (kind of like when I was young and would forget to put oil in my car). Although the system does require some care, like adding salt, which I would probably forget to do, Alamo Water has a very reasonable maintenance program and will add salt and check the system for their customers quarterly. Jeff was the last tech who serviced my system today. He filled up my unit with salt and did a quick check of the unit. They never rush the service and are always on time with a reminder text message bf they arrive. Exceptional service!

Matt M.

David was great! Fixed my issue and gave me a thorough education on water softeners. Very honest and knowledgeable. I highly recommend.