Alaka'i Mechanical Corporation

Robert M.

Thank you Brandon & Kainoa for taking care of my leaking bathtub faucet. Also thank you Brandon for giving me advice about my washing machine faucet and shut off valve. Will be waiting for your call. Thank you again for a terrific job.

Gregory G.

BEWARE OF FRAUDULENT BUSINESS PRACTICES Alakai Mechanical sent a bill for a trouble call months after I already paid in full for the repairs and fully settled the account. Now they are aggresssively trying to collect on this despite never having obtained authorization, consent, quoted, approvals etc. Just got a collection email at 4:42 am from someome named Lance Kurata, A/C Service Manager. Plain harrassment, now I will fight back thinking of the aunties and grandmas that are not able to. Don't give business to companies like Alakai that are deceptive and heavy handed. There are plenty of good HVAC companies in Honolului, but not these guys.

John Carlos B.

I'm just speaking for my own experience with this guy name Travis from Alaka'i. My building management magically claims my toilet bowl wax which was unnoticeably worn caused a leak that hit the 3rd unit below me Without damaging the unit right under me. The maintenance crew describe the damage unit's ceiling was super drench. They did their own test ran my water for an hour. They had a guy down the damage unit to watch if it's getting worse. After the test they concluded it wasn't our unit. Then they magically had a revelation change their mind and accuse my unit again so they sent in Travis from Alakai Travis was sent and came in my door totally uninformed and un prepared to which and what to do. Asking me directly where's the leak ??. I said the maintenance guys just check the bathroom so he did went there. Heck he didn't even check or bothered checking/ lifting up the toilet bowl that condo management was forcing was the source. He just Started banging the shower heads and faucet like one caveman . At this point he didn't tell or ask permission that he was gonna damage the property or even have the decency to say imma have to take this off. I called in condo management basically telling them you didn't inform this guy of anything and you guys didn't inform the owner you guys are gonna damage the unit. Management team called him to stop it. During this time a maintenance guy was with him in the bathroom and you can hear Travis talking shit about the unit this guy literally left all the mess he made on the tub and the broken faucet on the bathroom floor and talked to me and said oh your faucet thing is old and rusted so when water comes out it gets block so the water with the mind it's own travels and crawls on the outside of the pipe through the buildings main drain pipe takes the elevator 3 floors down and belly flops on the damage units ceiling. Crazy he got all that from the slightly rusted bathtub faucet. It's funny if that's the case 99% of the building units are under suspicion for that shit our building is so old we still have asbestos ""popcorn"" ceilings. I just said ok if you don't mind give me ur number so you can relay the information directly at this point I told him how unreliable communication with my building management is so his direct contact would just make things easier with what to fix and to solve the problem. He left and came back again saying my other bathroom is more ""worst"" saying there's a worst leak there because his moist tester is telling him it's moist behind the wall This guy jumps the gun right there telling the building management it's my apartment. Just wanna let you guys know at this time 1 he hasn't have access to all the units bellow me and intop of the damage unit. So he hasn't checked it all . 2 this guy didn't even see what's the situation inside the wall or the pipes at all. 3. It's my word against his but we haven't showered that day. the leak was reported mid morning to early lunch. I shower early night time and my grandma aswell. So basically after this we hired a plumber to have an assessment and double check on things. we also opened up the wall so they can see the pipes and floor of the 2 bathroom thoroughly. We did also water checks and it was concluded no leak floor was dry even the assistant manager of the building was there to witness and check it and he also recorded it. We actually tried calling this guy idk if he gave one fake number or he didn't bother to answer or call back after getting informed that he should expect a phone call to talk about what he found . There's no answer or call back. Nice. Following day we still get disturbed again as the ""potential source"". In this case it's probably my building is to blame but dude Travis claimed we were the source from little or no concrete evidence at all. We aren't well off enough to throw money away to fix or repair something that isn't our fault. I don't know the standard of this company but judging from their reviews there's some good ones and bad ones which probably depends on which plumber you get but man don't easily trust all the things they say. In my case it's so sketchy and unprofessional especially the talking shit when you know ur in a bathroom where sounds bounce back louder than you think.

Natalie S.

Plumber came out and did a decent job on a rental unit I manage. Sounded reliable and knowledgeable. About a month later had another unit getting leaked on from the above. Unit above is being renovated and they shut off their water and came down at which point I allow them to cut open the ceiling to see the issue. It is revealed that piping needs replacement. I decide on the experience I just had, to call Alakai to get a QUOTE/PROPOSAL for the job since it would have to be done thru my unit. Clearly explained that no work is needed, i need a proposal first. Not gonna name the plumber, but he came in looked around with his phone, went upstairs, asked a few questions and then left. 3 months later NO quote/proposal and I get a bill for $345 with some bogus explanation of WORK that was performed!!!??? I called their admin and kindly explained that no work was done, the plumber was simply supposed to get me a quote/proposal which I still have not yet received. They still send me a bill EVERY month for the $345....I called on 3 different occasions hoping someone with decency can understand it is fricking ridiculous to charge me for absolutely NOTHING! NO work and NO proposal, he just showed up and it costs $345....just WOW! It also didn't alarm these admin ladies when I said his written description of work for 2+ hours on the bill was totally fabricated because he didn't do any work. The dumb ass lady on the phone actually said ""We charge for the time even if no work was done!!"" which makes absolutely no sense! I'm basically telling them that their worker is falsely charging people and their attitude is just pay it...????.....I thought it could just be one terrible worker but they have terrible admin as well! It's been close to 8 months now and I'm straight up not paying them! They can mail me all they want I just throw it in a box just in case i need evidence to prove what a rip off this company is!

Jeff A.

Absolutely terrible company They installed a very expensive central AC system only 3-4 years ago in our condo. The blower fan needs to be replaced. They finally called back saying they are willing to come out to take a look at it but will be charging a really high price just to diagnose it because they no longer do residential.... I said that's really not good business since they designed and installed the system. Rob - I think that was his name - then said ""Look, we don't need your money because we have millions of dollars in commercial accounts,"" WOW. Great kamaaina service guys. We're only asking you to help us with something YOU GUYS installed. These fans are designed to last a decade or more and it failed prematurely. I wouldn't hire this arrogant obnoxious unreliable company for residential or commercial. Because you can be sure they won't support their installation or work if there are bigger fish to fry. They ought to move their company to the mainland and change their name because they make local people look bad.

Tanner D.

Completely unprofessional company. This company did work on our building for a repiping project. First off the employees working in my unit were blasting their radio (even when they left for lunch). Not to mention, one guy would sing loudly with the radio. Second, after they were done each day they left dust a debris everywhere. Third, they removed a toilet to do work and when they were finished, they places it back without resealing with caulk or putting back the plastic coverings for the screws (and left a ton a debris, as stated previously). Fourth, they took an additional day of work and didn't bother to apologize or explain (an extra day with last minute notice is problematic since someone needs to be home the whole time they are there). Terrible experience. Perhaps their dont-give-a-shit-attitude was maybe because the building was paying for it and not each individual unit. Or based on the other reviews, I'd credit it to to just bad credentials and management.

Darlene T.

Had an appointment and nobody showed up at the allotted time so called to check and the person said he would call me back. Waited an hour and nobody called so called again and the man that said he would call me back had gone home.. This was the same person who made the appointment. An email was sent to the foreman to see if they could come on Saturday since I was going to have surgery and I never heard anything from him. Very disappointing and upsetting experience.

Gail C.

They've helped me three times - 2 emergencies and a general inspection, and I have been very pleased each time. Professionals who take time to explain and answer your questions. And they have been so quick to respond! They're my ""go to"" for all things plumbing!

Jennifer L.

TERRIBLE COMPANY!!!!!! DO NOT USE THEM. I would strongly recommend using ANOTHER service provider than Alaka'i, unless you want to be RIDICULOUSLY OVERCHARGED and feel UNVALUED (or more like GARBAGE). Let me warn you - they are completely unprofessional and disorganized. I've had several exchanges with them regarding payment - they don't know if and when an invoice is sent and no convenient bill pay method. This is not an issue at all! But their customer service is the WORST I've experienced in this friendly state of Hawaii. If a billing dispute occurs, they are not willing to budge at all - in fact, they would prefer you go somewhere else, especially if the bill is already paid. Pathetic and senseless especially given I had a standing contract with them for regular maintenance. Feel free to DM me for exact details and the invoice, but I would like to share they spend ELEVEN HOURS fixing something very minor. I did my due diligence and received quotes from a number of other companies, and none even come CLOSE to the amount I paid with Alaka'i. Not sure if it's their incompetence - but I was billed 11 hours for something that should only take a fraction of the time. Perhaps they were taking advantage of the fact that I was servicing my vacation home, and I wouldn't personally be there to make sure they are actually working during those hours. For example, do you think it's reasonable that I was charged THREE WHOLE HOURS (excluding transportation) for ""replaced faulty indoor control board with new one. Turned on machine and motor trying to start up by rocking. Motor did not run. Called tech support and did more check on motor. Found that indoor fan motor no good also. Will replace motor.""???????????? I am beyond confused! Are they completely incompetent in this area? YOU HAVE BEEN WARNED. DO NOT WORK WITH ALAKA'I. THE MANAGER, LANCE, IS ALSO TERRIBLE AT SPEAKING WITH CUSTOMERS. YOU DO NOT DESERVE THIS. YOU HAVE PLENTY OF COMPETENT, COMPETITIVELY PRICED ALTERNATIVES. If you are looking for alternatives, I would suggest Brett Hill, who are more responsive, organized, and all-around more professional.

Adam M.

The plumber Alexander (Kaleo) Blatwell from Alakai is no good. We worked with him previously to fix the leak of the shower drainage. So we called him again to look at the toilet fill valve not filling the tank when we flushed. He came and tinkered with the toilet valve for 5 minutes and claimed to have fixed it, and charged us $150, his hourly rate. But the toilet fill valve still did not fill the water tank after each flush after he left. We tried to call him back and text him multiple times to report that the problem still exists. But he did not answer his phone or text anymore. I checked with my bank and the check we wrote him was already cashed. I understand during Covid-19 everybody may be short with income. But avoiding taking responsibilities of the job one did not finish is not going to earn him any more business and hurt him in the long run. I would like to put this out there to warn anybody who would consider hiring the plumber. This is a plumber who does not return calls or text once he got your money.