Alaka'i Mechanical Corporation

Sheri M.

Hate to give a bad review because they've always done good work for us in the past... but I scheduled an afternoon plumbing appointment for today (their usual is to say between 11am-2pm and then call you when they're about 30 min away) and I just never heard from anyone. I called the main office at 3pm and they said they were too busy to fit us in today. No one even called me, I had to call them to find out what happened. Rude and unprofessional. Will not be using their services again in the future.

Josh B.

This company is horrible to work with. Before I had them work on my valves to replace in my unit. I specifically requested Angled valves that were quarter turn. They supplied multiturn valves the day of install and told me if I told them to get the Quarter Turn Valves they would not cover the warranty on them. This was not told to me before hand. Fine I don't care do the job and put in the valves I requested. This was done and the job was completed with my requested valves with no warranty. Cut to a few months later I started having a leak from my ancient shower valve that was originally a three valve system with a divert valve in the middle. Freaking out I called the same plumbers as before and ensured it had not leaked into my neighbors portion yet. It had not and the next day these plumbers came out and looked at it and told me the proposal would come tomorrow and they could get started in two days to fix the issue. One week went by and I had to call them....then call them...then call them again. I gave up after a week and a half and went with Brison's Plumbing which he is great and did the proposal over the phone and got started the following Monday. They finally sent me the proposal for their work today.....three days after it was already repaired. Do not use these guys. The plumber who came out was a great guy but something is seriously messed up at their administration level. I will no longer have them EVER service my plumbing even though they are hired by my HOA.

W M.

I am super happy with Alakai Plumbing. Eric is an experience plumber and came on time, did the job correctly and charged me fairly.

Russell F.

Called them about replacing a low boy water heater, they said sure we will come down and that they had opening this week. I told them no rush, not an emergency and that I wanted to get a quote. They said Oh a quote, well that will take a couple of days... well its been a week now and no quote. Guess they only want to do emergency work so they can charge me arm and leg.....cause no one wants to shower in the cold...

Jo L.

I try not to write any negative reviews but had to share my experience. My shower and toilet was backed up. Call these guys, tech didn't seem like he was knowledgeable in the plumbing aspect but maybe knowledgeable in another (giving him the benefit of doubt). He was sloppy and clumsy, used the wrong tools to remove the toilet. Didn't fix the problem and charged me an outrageous amount. Next day the company called me and told me that he didn't charge enough and I owed more. I will never rely on this company for any repairs and will never give them a second chance.

David F.

The technicians and staff are both friendly and easy to work with. However, I've found that it is difficult to get ahold of anyone in the office and they are not very thorough nor do they take responsibility for their own mistakes. They mis diagnosed the problem during the first visit but still charged me for coming out the second time even though the plumber said that they overlooked it the first time. They also cut unnecessary holes in the walls to try to access a pipe that they didn't end up using and charged me to patch the holes. If I were the business owner, I would not expect my customers to pay for a misdiagnosed problem and to fix mistakes made by my employees.

risk E.

Had some plumbing that required a licensed plumber in my condo. Called this company and the estimate was very affordable, so decided to go with them. Technician named Darren came up to do the work and he was freakin awesome. He did everything we wanted plus some small work in the time they estimated it in. This guy was a hard worker and he really came prepared. The quality of his work was great and I found no flaws. Pros: Affordable, easy to schedule, on time, comes prepared, works efficiently, and great communication. Cons: None Definitely will do business with them in the future and I'll recommend everyone to use them.

Mike K.

Called on a Monday to setup an appointment for Tuesday. Got home early to be ready for the call. Appointment time came and went. Called the company back after 15 mins past the appointment time. Person on the phone said they would call me right back to see if a foreman could come. 45 minutes later, that person finally called back and said that they wouldn't be able to do the job but asked if I could reschedule for the next day. What a waste of time! Went with another company to fix my plumbing problem.

Yoshimi K.

Terrible ! Scheduled for estimate to fix my leaky faucets in kitchen & bathroom between 8am & 10am. No show so I called & he said he would call me back. No updates after 15 minutes. So I called again. Different lady answered & I was told she needed to call me back. After 10 more minutes, a guy called me, finally, to inform me that they wouldn't be able to come! What is the schedule for??? I took a half day off from my work just for this??? Will never go back.

Sean S.

Absolutely TERRIBLE customer service/policy from plumbing department. Drain cleaning was scheduled for 9/1 for our unit, automically assigned by the association. It was noted that we'd be fined for not being present. Turns out both my wife and I work that day and were unable to get coverage/request off. Called Alaka'i plumbing and spoke to Brennan(sp?) who gladly rescheduled me for today since Alaka'i was gonna be on site 8/31-9/2. I gave him the whole day, stating that I'll gladly wait the whole day if they could just fit me in. I also offered anytime Wednesday since I was going to be home babysitting our son anyway. So Brennan(sp?) schedules me for Monday 8am-12pm. Wonderful! Later get called by Brennan who says his manager, CHAD, told him I can't switch my date/time, but would still do it 8/31 if I paid out of pocket $100/hr. This is nothing but EXTORTION and I refuse to give these guys one red cent of my hard earned money. Tried to get in touch with the manager, CHAD, but no return call as of yet. I've complained to management who says that this has happened to not only me, but several of my neighbors whose lives do not revolve around Alaka'i. As I type this complaint, I can hear/see them cleaning pipes and they all look like high school drop outs. $100/hr on top of what the association was going to pay you anyway?! Really?! Do your tattoos cost that much? Crooks, thieves, thugs, however you want to call it. I'll be hiring another company for drain cleaning, and have already got the approval of our manager, to do so. On another note, last year we were able to reschedule to a different date for the same work related reasons. They did not show up! Sandra, the secretary in the management office can confirm this. But don't worry, we didn't fine anybody. 9/2/15 Update: Looking out the window I watched as an Alaka'i employee sat in front of an obviously empty apartment for ~30min+ glued to his phone (probably posting on Facebook how $100/hr has never been so easy), standing up now and then to knock again. Perhaps the apartment's occupant somehow cloaked themselves and managed to sneak by this distracted, overpaid youth? I approached him to ask why he couldn't just do my apartment instead since it was obvious that nobody was home. He took his eyes off his iPhone just long enough to say, ""We have to stick to the schedule."" Ridiculous! If I sat on my butt scrolling through my phone during work hours I'd surely be fired! Man, I'm in the wrong business. To think all I needed was a GED or even less. Absolutely disgusted with how this company operates.