Alabama Home Pros

Agent K.

BEWARE!!! Alabama Home Pros are NOT as advertised! Is there anything that I can say that is good about Alabama Home-Pros? Not really! We had a water leak in a wall between our master bath and bedroom that was of course, causing standing water on the floor in the doorway of the bath right next to and on the bedroom side of the wall behind the sink - I called and left a message for our usual guy (at a different company) but he couldn't get to us for several days. I got online and looked for other options in my area and found HomePros. The webpage looked great... It was 1pm on Friday and being worried about it being the weekend - I called and after explaining my issue asked if they could come out same day. I was told they could so I put my name and info in the schedule and waited... waited and waited some more. At 745p I got a call saying the plumber was on the way. They arrived shortly after 8pm with computer tablet in hand and nothing else - they had NO idea why they were called and apparently had zero intention of doing anything about my issue. They looked at my wet floor, felt the wall and declared that I needed to call out a leak detection specialist and after the leak had been found then I could call them and they would do the repair. I explained we had a history of pin holes in our pex pipes in the walls but they were NOT interested in even cutting a hole to have a look. I was out $70 bucks just to have them come out and confirm that we had water on the floor. It was now late on Friday night and I STILL had a leak!!!! They left and I got on the phone with yet another 24/7 plumber in the area and we scheduled an appointment for first thing Saturday morning. Less than 2 hrs and 2 holes in my wall later, my plumbing problem was repaired! I had another pinhole!!!! Despite their web page stating that Alabama HomePros does leak detection, they DO NOT and I HIGHLY suggest you save yourself some time, money and LOTS of frustration if you have ANY water leaks and call someone else! Thanks for NOTHING Alabama HomePros!!!!!