Ala Wai Plumbing

Gretchen S.

From the first moment I spoke to Carlos I knew he was a professional. I was right. He is on time , comes prepared but most of all is an expert. He's also courteous and easy to work with. He did a very difficult plumbing job for me. I would never use anyone else. I only wish I could give him 10 stars instead of five!

Ryan U.

I seriously can't imagine that anyone could possibly give better VALUE and service than Carlos. Carlos has come to fix things in our condo 3 times, and each time, he has been prompt, professional, and friendly. One of the fears of hiring a plumber is always the unknown cost, but with Carlos, he always seems interested in fixing things with the lowest cost possible for the customer. He is knowledgeable enough to be able to give multiple options in any situation. I never felt pressured to choose any particular option, and felt like he always equipped me to make the best decision possible. I don't want people to get the idea that plumbing jobs with Carlos are going to be dirt cheap, but they are much lower than other quotes I've received, and the VALUE feels incredibly high for the price. Carlos has always responded very quickly to my texts. I have sent him videos of what is wrong (easier than trying to describe an issue over the phone), and he responds with his thoughts and we schedule an appointment for him to come over. For our most recent issue, I texted him at 5pm, he responded at 5:45, came at 9 am the following day, and fixed what I thought would be a major issue within an hour. On 3 occasions, Carlos has come to fix issues at our condo: 1. Our shower cold water knob wouldn't turn on the cold water. Carlos came, told me it was an easy fix and that he had a working knob in his van. Fixed it in 15 minutes and the cost was much less than what I was expecting. 2. Our kitchen disposal was not working, and he came to install a new disposal that I had purchased. There were some issues with the height and size of the disposal, but he was quick to adapt and let me know what our options were. Cost was much less than what I was expecting. 3. Water was leaking from somewhere in our bathroom and was coming up from under the floor tiles. Having inspected the shower, toilet, and sink myself and finding no leaks, I was afraid that there was a leak coming from a pipe in the wall, and was ready to shell out big bucks for a bathroom remodel. He determined that it was the toilet leaking and fixed it rather quickly. The cost was a fraction of what I was expecting. As long as Carlos is in business, I will never think of calling anyone else for my plumbing needs. Would give Carlos and Ala Wai plumbing the highest recommendation possible.

Kathy F.

Carlos and Derek were super responsive, honest and thorough. It was refreshing to deal with a company that was so skilled and customer service oriented. A great find, I wish all my vendors were like this!

Mary L.

So I called him due to his great referenced. We mad and appt for him to come at 9 on a wednesday. He didn't show up and not so much as a phone call. Very upsetting I waited but nothing! Would give negative stars if I could.

Jessica J.

Amazing job! I would recommend them anytime. They are fast and reliable. We initially had a hard time removing the old drain so we decided to call in the professional to finish the job installing our bathroom sinks. Job well done. Thank you!

Gayle L.

Never having called a plumber before, I went to Yelp and decided to go with the company that had the highest reviews -- Ala Wai Plumbing. I called in the mid-morning on a Monday and ended up leaving a message. I received a call back within a few minutes. To my surprise (and relief), Carlos told that me that he could come out to my house that evening after I got off work. Needless to say, he did a very thorough job with my kitchen sink and dishwasher. I also learned something new that day, thanks to Carlos: every minute running your kitchen faucet uses 2.5 gallons of water but every load in your dishwasher only uses 4 gallons (8, if you have a large dishwasher)! Based on my positive experience with him, I would definitely recommend Carlos and Ala Wai Plumbing to my friends and family!

Lei O.

Carlos was easy to reach and came out as planned. He's a good plumber...he knows his stuff...found the leak and took care of it right away...thank you Carlos! We will call you again. Happy New Year's!

Marc K.

It's not easy to find a plumber who is knowledgeable, thorough, dependable and friendly, and who doesn't charge an arm and leg. I'm well satisfied. He changed the lavatory faucet in my bathroom which had been causing problems for me for a long time. Recommended.

Kelly B.

As a property manager I've worked with numerous plumbers. Carlos at Ala Wai Plumbing has been my favorite by far. He's kind and professional. Easy to work with. Just a good guy who does good work. He's also very popular. If he doesn't reply to a text or call back right away I know to try again later. Never a problem. I definitely recommend Carlos but hope he doesn't get so popular that he can't fit us in to his schedule...I don't know what I'd do then :)

Brian R.

Needed a quick turnaround shower valve replacement after my old cheapo one seized up. After struggling to even get a callback from half a dozen different plumbers, Carlos contacted me promptly and was able to give me a reasonable estimate and a concrete appointment. Best part was he actually showed up on time! When does that ever happen? He sensibly allowed a decent block of time but got the work done significantly quicker. Work was up to par and results were exactly what I needed to get my shower working again. Would definitely hire him again for future plumbing needs! Friendly service and professional results.