Al Terry Plumbing, Heating & AC

Lorraine C.

The worker did not show up on time. He was unfriendly. They made me wait 4 days to get a plumber to my house and for faster service they offered after hours service for twice the money. For a clogged drain they hit me with a $69 service call and $256 to unclog a DRAIN. VERY overpriced. The tech was indifferent, very overweight and showed up with an iPad to bill me. When I asked why they couldn't give me a phone estimate their excuse was they don't know what the problem was. I said CLOGGED DRAIN. If they told me it would be close to $300 bucks, I never would have wasted my $69 to find out. HORRIBLE service.

Josh S.

My recent experience with Al Terry was terrific. My 100+ year hold home had several plumbing issues in the basement. The primary problem was the cast iron sewer pipe was starting to fail and needed to be replaced. I also had several areas in which the copper piping was corroded and leaking. Peter came out and provided a professional evaluation, scope and estimate. The service was scheduled within a week and technicians Eric and Andy performed the work. From A to Z the experience was spot on. Thanks to the team at Al Terry!

Ryder W.

I've used Al Terry for ~3 years now at three different spots for my boilers and hot water heaters, and they always do great work at at least competitive pricing. The most expensive job I got quotes from 5 different places around Manchester and Al Terry was the easiest to deal with, fastest to respond, and lowest price with the best warranty.

Sometimes they get busy or make mistakes, I'm sure, but I've always found them to be earnest and they bend over backwards to accommodate customers.

Maryann M.

Three months later, no AC. Different problem. Tech did full diagnostic in June, said unit had plenty of life left in it. Agreed to additional $200 ""cleaning"" now I am out $447 and still have no AC. will not be calling them back to ""fix the problem"" again.

Anonymous U.

They are very nice and courteous however their prices are MUCH higher than every single competitor in the area. Quite often double what others charge for the same work.
I was told their prices are so high because they guarantee their work for 5 years. They also noted they charge these prices to pay for advertising.
It seems to me they would be better served charging a realistic price and do a quality job, the power of word-of-mouth is much greater than an annoying ad on the radio that nobody pays attention to.
Again I cannot comment on the quality of work as I was unwilling to pay their rates. ($300 to replace a simple, easily accessible ball valve...) so my review is based only on their pricing.

Lin E.

After running away from Heritage (thank God) Al Terry Plumbing & Heating is the next company I tried. I had them come out for a service call on a gas boiler, turned out to be some electrical thing. That boiler is 32 years old but they were able to get the part within a few hours I think, and fixed the problem. The cost felt reasonable. While waiting to hear back about the part, the guy also answered all my random questions about boilers, which was really nice. (If I were him, I'd have gone out to hide in the van, but he was gracious.) That was like two years ago or so.

Today I had them tune and clean both gas boilers. Total cost $348. I found both service men to be timely, polite, clean, and knowledgable. I needed a copy of the invoice/receipt immediately for a reason, and the tech was able to email it to me from his tablet, literally as I asked him for it. Oh, there was actually an error on that invoice, and I really did need a copy ASAP. I called the office and got a corrected invoice while I was still on the phone. Awesome service.

I think they're great, at least in my experience. If I were staying in the area they would be my go-to for plumbing and heating stuff.

Rita M.

I called Al Terry with a complaint of not enough hot water in the shower. I told them I suspected I needed a pressure regulator since I knew I had an issue with extreme high pressure coming into the house from my town supplied water.

After the tech evaluated my situation he said it was a bad mixing valve. I trusted that he knew what he was doing so I had him go ahead and change the valve. I was charged $140 diagnostic fee plus $480 to change the valve.

The valve change did nothing to fix my problem. I had to argue with the scheduler to have them come back at no charge to me to assess my situation again, This time he gave me several more options each costing at least $500 each!! And he did not know which one would actually fix my problem!!

I ended up going to another plumber who agreed with my original diagnosis and he installed a $50 regulator!!

R.M.

M M.

I was quoted $500 by Jerry over the phone to run a gas line to the kitchen from the basement for a new dual fuel range and have a cold water line run for a pot filler. When Jerry came to the house he said it would be closer to $800 for the job. I asked him to email me the quote. When I received the quote via email I was shocked at the difference in price. The new price was $1668. I emailed him back asking for an explanation and have received no response. They are misleading and cannot be trusted! Don't waste your time with this company!

Tracy T.

I just a quote to fix my shower with MY OWN PARTS AND ONE HOUR OF WORK. It was $785. Medical Doctors don't even make that an hour. When a large (very fat) man gets out of the the truck (and is early because the last job did not happen), one thinks that he drives around all day, collectng their $59 service and does very little work.

Steve P.

Called three times for water heater install. No response. If that's how they respond to a new sale, how horrible in an emergency? Forget about it.