Al & Robin Torres Home Services

Ann H.

They have done a lot of work here at my home, all of it done in a timely manner. Lori does a great job of communicating and letting me know where the guys are at. They have helped me numerous times and I am thankful they have been so good at fitting me into the schedule. All the guys are professional and very kind.

Update: I am updating this because I had an air conditioning ""emergency"" as it is 100 this week. I called Lori at 9:00 am and Bob is here at 10:00.

This is probably the 4th or 5th time they have done ""clean-up"" work for another company; plumbing, heating and now HVAC need. I really can't stress how much I think of these guys. Lori really is kind and is understanding. She has a great deal of compassion and empathy.

Taylor G.

There will never be another company that I will call for my plumbing needs. Due to my crazy schedule, I am able to rely on them coming out within the same day most often! The work they do is FANTASTIC & the staff are always nice. I also appreciate that they come out to see the situation before giving me a guess of price on the phone. Found that calling around for quotes is most often used for the old ""switch & bait"" and can count on them for complete honesty. Wonderful company!! Thank you Al& robin Plumbing for being one of the few honest, reliable companies out there today.
Taylor

Marie H.

We needed a rewire, Torres Home Services did an amazing job, the techs cleaned up at the end of the day everyday, they got the job done in the time they stated, patched up and painted the holes opened. Thank you for such a great job.

E Y.

I had a sewage back up and once I stopped gagging, I called around to have some plumbing companies come help. I got a lot of bids. I chose Al & Robin Torres Home Services to come out and install some back flow devices so that IT NEVER HAPPENS AGAIN. They handled all the permits with the city, and made the process as easy as possible. They were very careful not to dig up my new plants, worked around some old roots and were very courteous. Super nice employees. Very tidy.

Donnie D.

[[ATTENTION HOMEOWNERS - WARNING - DO NOT CALL OR ENGAGE WITH THIS SERVICE. THEY TAKE ADVANTAGE OF HONEST PEOPLE THAT ARE NOT FAMILIAR WITH PLUMBING.]]

*Al & Robin Torres have been reported to the Better Business Bureau multiple times.

**They have changed business names as an attempt to not have any connection to prior complaints.

***They LIED and said I needed repairs and that I have a gas leak when I did not.

****If I would have trusted them, I would have paid $10K just because Craig, John and Robin Torres wanted to take advantage of the situation and make a quick buck.

* U N P R O F E S S I O N A L *

* U N E T H I C A L *

* U N A C C E P T A B L E *

D O N O T T R U S T T H I S C O M P A N Y.

Please see uploaded image(s).

Based on the negative reviews, CLEARLY there is a pattern.

The 5-star reviews look either fabricated or paid-for AND from my experience with these plumbers, I am NOT SURPRISED.

MY STORY, if you have time to read it:
I just bought a newly renovated house. I am a new homeowner.
I had a gas leak in my new house when I first moved in. The gas company directed me to seek plumbers to change a broken valve and hose as they disconnected the gas. Al & Robin Torres were recommended by a realtor.

I called them and someone came right away. What would have just been a simple repair from 2 plumbers, Craig and Rodrigo because an all day event with a manager, John, coming to my home.

John began to explain that there was a gas leak, however it could not be accurately identified where it was with whatever magic device this company had.

As a new homeowner, I took their recommendation and expertise seriously.

He said they would have to come back the next day to do a loading test but it looked like they were also going to 1) recommend to change all the pipes, 2) get the city plans because they were going to have to break down some walls, or 3) if we really wanted to find out where the gas leak was, they were going to have to tear open the new flooring in the house.

They did change the hose and valve that was initially recommended by the Gas Company.

John said, ""Do you make the financial decisions in the house? Or should we wait until you and your partner are together?""

I asked, ""Does it matter? How much are we looking?"" He said, ""Well, I will have to do the loading test and you know what, I will have to get back to you on that. Tomorrow, I'll get back to you with that.""

The next day, there was no loading test. The water heater was drained and left unsecured for multiple days.

I was given an estimate 2 days later with lacking information.

When I asked for an itemized receipt or some type of itemization for their recommendation of changing all the pipes and how much labor costs, the response I got from the owner, Robin was, ""We're a contracting company and we don't do that.""

THE ESTIMATE THAT THEY PROVIDED IS A SHORT PARAGRAPH OF THEIR PLAN (that doesn't explain or have any pricing as to how they come up with a total amount).

They quoted me $8860.00 (not counting breaking down the walls and getting the city permits).

I called the Gas Company again to reassess for a gas leak.

* * * THERE WAS NO GAS LEAK FOUND. * * *

This plumbing company, especially all the people I interacted with (Craig, John and Robin Torres) LIED.

Their recommendation was intentionally inaccurate.

This is UNETHICAL. I was with no gas, no heat and initially no water (they shut off the water for reasons that are unclear) for 1 week in a new home.

Robin Torres was rude at one point when I asked for the rationale of having the water heater not placed back and secured with brackets.

She said, ""Well, what are you afraid of, an earthquake?"" regarding the water heater that was left unhooked with no safety measurements reattached.

VERY CONDESCENDING and UNNECESSARY.

PLEASE, PLEASE, PLEASE. GO SOMEWHERE ELSE.

NO ONE SHOULD HAVE TO DEAL WITH PEOPLE THAT HAVE A HISTORY OF TERRIBLE SERVICE (price gouging, lying to customers and inappropriate communication/insulting behavior to customers).

ASK YOUR FAMILY OR FRIENDS FOR RECOMMENDATIONS FROM AN ESTABLISHMENT THAT WOULD NOT DO THIS TO YOUR FAMILY OR FRIENDS.

Jim M.

Zero stars. Steer very clear of these people. So they appear to be family run, responsive, have been in business a long time, and claim to specialize in older homes. This was my experience:
1) they came to fix a leaky toilet. It continues to leak. They came to fix again. It continues to leak again. The next plumber identified that they installed the wrong part
2) they installed a garbage disposal on the kitchen sink. They installed it incorrectly and then when it started leaking said it would cost $350 to take apart etc. The next plumber said the original installation was not correct, showed where they had not sealed properly
3) when they found some plumbing problem that was going to be over $1000, they were smirking and chuckling while giving me the news. Really funny
4) they scheduled a plumber to do an install . Guy didn't show up. When I told them I was disappointed, it was just a ""what am I going to do"" smart aleck response. They have about 30 trucks funded by the plumbing needs of the area. You'd think they could've sent someone else.

Be careful with plumbers. Inexperienced people do not know how to diagnose problems and can be seriously overcharged. But also, just a mis-exeution of simple tasks and a pack of professionalism

Steve K.

We woke up in the morning to discover wet carpets in two rooms indicating a water leak. This needed immediate attention. Robin answered the phone at 7am and we had John and his team here within the hour. Determined was a cold water line leak. They arranged for leak detector guy, who was excellent, and fortunately found leak in wall, rather than slab. THS had pipe fixed immediately, and connected us to a great water restoration guy, Mike at AAA Deflooding. Not a great thing to happen, but the professionalism and fast response of all involved prevented worse damage than we experienced. Will definitely use THS again. Signed them up to be our A/C-Furnace service company now.

Alain B.

I frequently see the Al & Robin Torres truck in our neighborhood, and we recently had some funky plumbing sounds, so I gave them a call. Easy to schedule, friendly staff over the phone and they even gave me a courtesy call prior to the tech's arrival.

The specialists that came by, one of them named John I believe, were very professional and courteous. They went out of their way to diagnose an issue and were kind enough to not ""sell"" me on services I didn't need. The whole experience made me happy to use their services in the future!

Thank you!

Christine Vartzbedian ..

Thank you for Al & Robin Torres service. We needed urgent help with our commercial property HVAC. They came as quickly as they could, did a great job and their people were very courteous and professional!! We called them again for another issue and again, we were very pleased with their services.

Jennifer C.

I am VERY pleased with my experience! I was having trouble with the outlets in my kitchen and was referred to Torres Home Services. Justin and Drew came out same day and fixed them really fast! They were very respectful and explained the issue very clearly. They also left my kitchen just as clean as they found it! I will definitely be calling them again if I have any other electrical issues!