aksarben ARS

Nathan L.

I had called Aksarben ARS to see if they could give me an price estimate on cleaning out the main sewer drain and they told me that they had a special going on and it would only be $89. I thought that was a good price and so I scheduled an appointment for the technician to come out. I had to take off work early because they only give 4 hour windows of when they'll arrive. When the technician came he asked me what I needed unclogged and I told him it was the main sewer line. He told me the special doesn't cover that. I asked him if he could honor the price I was quoted, since I had told them over the phone that this was for the main sewer line to begin with. He let me know they wouldn't, and then said the price for this would be $371, which is more than 4 times what I was quoted. I told him no. This was a complete waste of my time and could have been avoided easily if they had either not lied about the price or honored the price they had told me. I wouldn't recommend them to anyone.

Jack M.

We got the monthly service contract for heating and A/C. It mostly seems that we are paying them to come and offer to sell us something. So my spouse called their office to cancel the service two months ago. We are still getting billed for maintenance services we do not want. We are still being harassed by the scheduling telemarketers.

Shannon S.

I have had nothing but bad luck with Aksarben ARS. First, I'll start with the positive. They have amazingly kind customer service, every time I call with an issue they do their best to solve it, however with the exception of one issue, they haven't been solved.

The first problem was after my plumbing inspection, which came back fine (outside of some old pipes). The very next day I discovered a plumbing leak that should have been discovered during the inspection. They did refund me part of my payment, but could not get a plumber out for weeks since it was ""non-emergency"" (it was a minor leak). I ended up paying another plumber to come out despite being on the home maintenance plan.

They continued to call me for an air conditioner check, and I appreciate they wanted me to get all my services but I don't have central air. It ended up being a nuisance to answer all these calls.

Finally, I tried to cancel my service months ago because I wasn't using it enough, and when renewal came up they continued to charge me. I called, and was promised a refund for the month I was wrongly charged, and confirmed the cancellation. The refund was never received and I was charged again this month. I discussed the issue with them again, and of course they were very nice on the phone and assured me that it would be elevated and resolved, we will see.

I hope that they can resolve issues because I do believe that they try, and personally cannot speak to quality of work because I couldn't get a technician out when I needed it. Currently, they're not the right company for me.

Patrick G.

Everything started fine. Plumber was prompt, initially diagnosing dried putty around the shower drain causing the leak. Bill would be $105 (one hours labor) and the $45 to show up. When testing after found that drain pipe at the shower was cracked. Plumber said he had to get a part and that the bill would be $451! He got the part, installed it and charged $451 for the part and the $45 to show up. We had a coupon for $55 off so the total was $441. The plumber was there a total of 2 hours including going to get the part. My wife paid. When I got home I was stunned and went 2 days later to talk with the plumbing supervisor at Aksarben ARS. Tom said he needed to talk to Jamie the plumber and find out how he got the number for the bill he did. Some lady from the firm called the next day and explained that when replacing parts they come with their own time period so the price is not how long it takes to install the part but what they can justify as a price. Imagine what car mechanics could charge! I cannot recommend these people and urge you to try another plumber. Also get the price estimate before the work begins.

Ed H.

The other day my furnace quit working, called ARS and said they would have a technician out in about 3 hours. Technician arrived as promised. After about 30 minutes he said I needed a ignitor, control board, flame sensor, and blower motor. The cost were $259, $179, $559, and $775 respectively. Also said it would take 3 business days to get a control board in. He then said I should think about a new furnace and that he could send a sales guy out in about an hour.
I called another HVAC repair service and after describing my issue they thought is was a control board. They sent somebody out replaced the control board and ignitor and cleaned the flame sensor for $540, heater working. How does one company have a control board and ARS quoted 3 business day to get one??? This HVAC company also said the control board and ignitor came together as a kit. Not like the itemized quote from ARS.
Also the furnace quotes were very high from $4100- $6500 depending on furnace efficiency.
Recommend checking the below URL for repair and replacement average costs:
https://www.furnacepriceguides.com

Sue S.

This summer I used Aksarben to install new sewer lines for around $10,000. I feel this was pricey but they did a good job. Last month, I called them to service my Aprilaire humidifier. The tech pulled off the little humidifier drain spud and it was broken and corroded. He said the replacement would be $57. I told him this was outrageous for a little piece of plastic about as big around as a quarter. I had a choice of putting the old one back on and face another service call later or take it and contest it later. I called Aprilaire drect and that part for my model cost $6.25. I could get it for even less or several on-line sources. I have called the office several times to see if this price is in error or if they really take advantage of the customer. I have spoken with Melanie who has promised at least twice to check this out and call back. Every time I call, the person she needs to talk to is ""in a meeting."" Really, this is over a 700% markup. BUYER BEWARE!

Guinio V.

273 bucks for a 5 minute snake job in a shower. They solved the problem but are much too expensive. Wont use again. Beware.

Jackson J.

I called Aksarben And set up a time for a tech to come. I told them I needed a blower fan installed. That was all. They told me between 12:00 and 4:00 a tech would be available. 3:00 the tech shows up. The blower motor and fan were already out of the furnace. I took them out myself. Took me about 10 minutes. He tells me that they don't have a fan and that they want $89 for showing up and $100 just to go get the fan. That's not including the cost of the fan or a guarantee that they could even get it. Then he comes to me with an estimate for over $750. This is a $350 job tops. This Aksarben heating and air is just out to get people. Don't be fooled. The tech was very nice and professional. Not his fault that the company he works for is so desperate that they try to take advantage of people. I could see on his face he was embarrassed to even tell me the price quote. There are too many other heating and air companies in this town now to not be competitive. Evidentially Aksarben can't handle the competition. I am in the home remodel business and I can say that no one I know or come in contact with will ever call Aksarben. Go elsewhere.

I called another company to come and do the same job. $120 is what they charged me. $120.

Jane Y.

I used to be a fan and even had a service plan with them for years. I did have a few techs that were great for heating/AC repair. But when I needed a new AC unit this summer, the price they quoted was MUCH higher than the other 3 companies that I had come give me estimates. Plus, they tried to oversell me on a larger unit than I needed. Unfortunately, my experience with their plumbers was horrible. Had a leak that was due to a broken stopper. Charged close to $200 to replace a $15.00 part (and only took 15 min). Then, the ""senior tech"" found the line was also clogged. Said they had to call another tech to clear the drain. They tried to charge for another service call and another $400. Honestly, this was the first time I ever lost my temper with a service person, but I was able to get the price reduced.

Marc D.

Absolutely horrible service. Supposed to come out in the morning to fix an air conditioner on one of our commercial properties. didn't show up when we call to check on the appointment, we were told nobody was coming after all and that it was too hot?