Akon Sewer and Drain

C H.

DO NOT USE THIS COMPANY! I have learned that the hard way! On the phone they gave me an estimate of $49.95 (their advertised rate) for a standard drain snaking. The plumber showed up at 8 oclock in the evening. He looked at the clog which involved a clog in my 2nd floor bathroom in the toilet, bathtub and sink caused by 1 clog in the adjoining pipe. He immediately told us that we were looking at a cost of $250 to $300 to solve the problem. Before trying to even snake the toilet, He said he needed to remove the toilet bowl and use a long snake to snake the line all the way from the 2nd floor bathroom down to the sewer in the basement which would take a couple hours and so he said that he would not be able to do it that night and it would need to wait for the morning. Refusing to wait until the morning, nor pay the price he was quoting me for, I suggested that he try to snake it first. He brought up the standard snake from his truck and proceeded to snake the toilet bowl. Within just minutes the clog was removed and the entire problem was solved. Then he asked for payment. He was charging $175 ! I asked him if he could break down the charges and explain how 50 bucks turned into 175?!! He then said that he would take $150 and that the office can give me itemized breakdown of the bill the next day. Being that it was after hours and he was waiting to be paid, I stupidly gave him a check of $163.32(including tax). He then asked for a ""TIP for the worker"" which i gave him as well wanting him to leave already!! Only then did he leave with out even giving me a receipt. The very next morning I called the office, only to be given a run around by a manager named and then the secretary stating that the boss was on vacation and that they would relay the matter to him as well as talk to the plumber but would not deposit my check until the matter was resolved. I was never able to speak to the boss directly since he was either on ""vacation"" and then ""out on the road"" and the plumber lied to the office staff saying that he snaked all the way down to the basement and also unclogged the main sewer. To shorten a long story, the check was deposited several days later leaving me to having overpaid over $100 for a simple one drain snaking!! I will never use them again!

Sam B.

I'm very pleased with Akon Sewer Service. They really helped out with a serious blockage on a weekend - a bottle had got wedged deep in the toilet and the entire unit had to be removed to get it out. The guy was friendly and helpful. He told me the cost ahead of time, and didn't try to extort more. Removed one star because they were late for the appointment and left a bit of a mess.