AK Plumbing

- J.

I'm always looking for a good plumber. But don't look here. Just simple bait and switch. Way too much for simple faucet repair. Too bad. I want to support local businesses, but for sure look elsewhere.

Brenda W.

Another satisfied customer here for AK Plumbing. Matt was quick to answer my call about a leak in our bathroom sink. I told him what the problem was and he sent Ray over to do the job. He was quick, explained things to us, cleaned up very well and finished the job sccessfully. I appreciate their suggestions as to why these things happen and their professionalism to their work. Very pleased again!

S H.

Nice people. Pretty quick initial response. But... non-existent follow-up.
Simple jobs might be ok but not convinced of the level of expertise. The person who came to the site was surprisingly inaccurate in his knowledge of hot water piping. (Didn't know how a ""loop"" should be installed. Believes non-moving water in pipes stays boiling hot for days. Etc.)
Their claim to do basic follow-up in the following days with water heater manufacturer (who was not available during their late afternoon site visit) never happened.

C. O.

Rheem ""Find a Pro"" website pointed us to AK. What a MISTAKE! Rheem igniter failed, we were told by a Western Rooter plumber, on Thurs, Dec. 28, 2023. ""Go on the internet and order the part,"" he said. Friday, Dec 29, the part arrived airfreight from SupplyHouse.com which stepped up to the plate and, being in Nevada, was able to next-day airfreight the igniter ($20) to us in LA for $60 shipping charge. Tot $80 but OK. We do not like cold showers! Part arrived at 4 PM on Friday. Outstanding! Called AK immediately to arrange for emergency service on Sat Dec 30 as AK promises 24/7/365 emergency service. Was told it would be arranged and to wait for a call back. Call back from plumber himself who reported, somewhat snarkily, that, yes, AK does provide 24/7/365 emergency services including Saturday but, unfortunately, not THIS PARTICULAR Saturday. Call to office revealed the ""The Manager"" had decided that morning to give one-and-all that particular Saturday off. (Likely Sunday too). But the receptionist to whom I spoke had not been so informed. So I wasted time and had no more time left in the day to try another, less holiday-driven, plumber with REAL EMERGENCY SERVICES AS ADVERTISED. I told AK I'd Yelp them and here it is. I feel so much better. Hope you, dear reader, are consequently alerted. BTW: Western Rooter here on Sat Dec 30th and fix is underway. Did I say WESTERN ROOTER?

Shanice G.

Got my restaurant sink serviced by Raymond and he was awesome. He worked around our schedule and got the job done quickly and sufficiently. I would definitely recommend him and this company :)

Casey H.

Had a slow leak in my kitchen I couldn't fix myself, saw there truck on my street asked if I can set up an appointment he said he will stop by after that job, came over banged up the leak in like 10 mins . Clean and fast! Thanks guys you rock.

Adam N.

My water heater went out, and I contacted AK. The first technician came out and got it started again. There wasn't a charge at all. I was shocked. Everyone else tried to charge me something like $95 in cash to come out and take a look. Then the heater really did break. I didn't call AK Plumbing back because I just decided to fire a text at the number from which they had texted me before to handle the logistics of the appointment. Guess what? Someone there at AK pays attention. They responded to my text and sent out Jason that day. There were some part issues, but he helped me get the parts I needed for my Rheem free of charge as it was under warranty. Rheem wanted to speak to the technician that did the diagnosis. That too was easy. Jason got in touch with them and followed through the whole way. There was a delay getting a part, but AK went above and beyond to find it somewhere else and have it shipped to my house the next day. These guys are THE BEST. They are sharp, their systems work, they are organized, say what they mean and mean what they say. The experience was efficient, fast, sensible, above board and overall excellent. I will never use another Plumber again. You shouldn't either.

Adam
Pasadena, CA

Jamie L.

A big THANK YOU to Matt from AK Plumbing! He fixed a leak under our kitchen sink and a shower that hasn't worked in 2 years! AK Plumbing responded quickly and was able to set an appointment that worked with our schedule. Matt showed up within the appointment window and was able to fix our issues quickly and professionally. I would definitely recommend and use AK Plumbing again!

Amy R.

I'd like to leave a good review but I can't. AK was recommended to me by a plumber my contractor wanted to do the job. He came out to look at the job but couldn't do it within my time frame. He spoke to Matt about the scope of work and Matt quoted an estimated price range for the job.

The crew was very pleasant and cleaned up well. That's the good part. At the end of a long day I wrote a check for the high estimate.

The not-so-good part is they had to come back 3 times, to stop a leak on a washer box they installed, and some water stop-outs were left loose. When it was time to connect the drain to the sink my contractor found that the drain wasn't plumbed into the correct position despite the sink having been left in position to show Matt where it should be plumbed.

When Matt's guy came out he wanted an additional $545 to do what should have been done right in the first place. In the end the contractor did the work - took him less than an hour and with a negligible parts cost.

Brenda W.

Early this morning i had a backed up sink and garbage disposal. Calling Matt super early. He responded quickly and gave me some times that they could help. The time i chose turned out to be a bad time. Calling his employee Edward and hoping I was still gonna be able to get this fixed, he was very accomodating and asked when was a good time for me!! Finally met him at the house and he fixed everything in less than 2 hours! He explained everything and fixed it just like he promised. I am so grateful to AK Plumbing for their consideration and ability to work with me. Highly recommend Matt and his crew for any help youre in need of. Very professional and helpful! Thanks again Matt!!