AK Plumbing

Kelly R.

Been working with AK for several years now for minor plumbing repairs. We had a bigger job that needed to be done ""sooner rather than later"", and they were able to book us quickly and accommodating to our schedule.
All the people we've worked with from calling in to the actual job have been professional, clean, and explain the process from start to finish.

Our estimate was exactly what we did pay, with labor, tools, demolition and haul-away included .

Pro-tip: plan to pay cash or by check to save the 4% credit-card processing fee. They even take Zelle.

Grateful for the level of care, customer service, and cleanliness provided by Jason, Matt, and Ray! These guys are so awesome. I would call on them again in a heartbeat, but would love to not have to see them again for any more plumbing issues. ;) THANK YOU AK!!

Jacqueline B.

I'm so happy to recommend AK Plumbing!
Short version: Ask for Ray - he was terrific! He was patient, professional, polite, respectful and informative. I would definitely use AK Plumbing again and absolutely refer friends to Ray and the company.

Long version:
I arrived home to discover that my hot water heater was broken. I called AK Plumbing, recommended by the water tank manufacturer, and spoke with Emily. She was friendly and professional; setting up an appointment with Ray for the next day. From the start, Ray was patient, professional, polite, respectful and informative. He called 20 minutes before the appointment to let me know he was on the way. This was helpful because I had another meeting overlapping with his. When he arrived, we discussed the problem. The water heater was still under warranty so I expected that the manufacturer would pay for any parts and for the labor to repair it. Ray explained that the manufacturer would pay for the part, but not the labor cost. I was not happy with this answer! I asked Ray to explain to me why that was the case. He explained again that this was the arrangement with the manufacturer. I asked again why it worked that way and why the manufacturer didn't stand behind its' product. Ray never took offense or got defensive. He just stayed calm and repeated that that was how it worked. Then I had to go back to my other meeting while he went straight to work to discover the problem. He texted me that the electronic control box had failed. He did not have the part in his truck, but could get it within a couple of days. This would have meant Day 5 of no hot water. Ray went above and beyond to make a temporary, but effective repair that would work until the new part arrived. I was so grateful to be able to do the piled-up dishes and take a shower!

Matt W.

I first want to thank Jason and Matt their amazing and quality service at AK Plumbing. I had a slab leak in my home that was frustrating me for a week. Jason came to my home and diagnosed the leak and was able to give me a fair and honest assessment and quote. Jason gave me a full explanation of the process and the potentials of not fixing the leak properly. Jason was professional, on time and very communicative with me and my wife during the entire process.

Jason and Matt arrived to my home to fix the leak and was able to fix my issue. A little brainstorming and finding great solutions to fix my leak was a huge plus for me and my family.

THANK YOU so much for your hard work and dedication to customer service and the quality of work. I will not go with another company because of the service I received.

Denis M.

Ray was sent to us for a clogged laundry drain. He was courteous and neatly dressed. Went right to work on the problem and resolved it quickly. Kept the work area clean and was friendly with my wife and me. Was very knowledgeable about tankless water heater that we are considering. I will use them again .

Chris M.

I had an issue with one of my restroom toilets in my home for over a month and kept trying to tackle the issue myself and was unsuccessful to say the least. The problem would go away and then the problem would come back. I have used AK plumbing in the past so being a return customer, they sent out a plumber right away. Raymond was very professional and quickly helped me solve the issues I was experiencing in under an hour. Thank you Ak plumbing and thank you Raymond for resolving my toilet issue. Great customer service.

Ally T.

I wanted to express my gratitude for the exceptional service I received from Raymond, AK Plumbing's technician, who came to service my leaking water heater. Raymond arrived promptly during the allotted time slot and kept me informed by calling to let me know he was en route. He completed the job efficiently, taking about two hours, and provided some valuable preventative plumbing tips to help avoid future issues.

I appreciated how Raymond took the time to explain the problem and his step-by-step process, making me feel safe and at ease despite being a female and home alone. His professionalism and friendly demeanor were impressive, and I felt comfortable having him in my home.

I was also impressed by the overall transparency, the lack of hidden fees / costs, as well as the 6-month warranty offered. The convenience of being able to pay with Zelle, cash and the option to use major credit cards and checks, was also a significant advantage.

I highly recommend this company, and I would not hesitate to use their services again in the future. And also, be sure to ask for Raymond!!

- J.

I'm always looking for a good plumber. But don't look here. Just simple bait and switch. Way too much for simple faucet repair. Too bad. I want to support local businesses, but for sure look elsewhere.

Brenda W.

Another satisfied customer here for AK Plumbing. Matt was quick to answer my call about a leak in our bathroom sink. I told him what the problem was and he sent Ray over to do the job. He was quick, explained things to us, cleaned up very well and finished the job sccessfully. I appreciate their suggestions as to why these things happen and their professionalism to their work. Very pleased again!

S H.

Nice people. Pretty quick initial response. But... non-existent follow-up.
Simple jobs might be ok but not convinced of the level of expertise. The person who came to the site was surprisingly inaccurate in his knowledge of hot water piping. (Didn't know how a ""loop"" should be installed. Believes non-moving water in pipes stays boiling hot for days. Etc.)
Their claim to do basic follow-up in the following days with water heater manufacturer (who was not available during their late afternoon site visit) never happened.

C. O.

Rheem ""Find a Pro"" website pointed us to AK. What a MISTAKE! Rheem igniter failed, we were told by a Western Rooter plumber, on Thurs, Dec. 28, 2023. ""Go on the internet and order the part,"" he said. Friday, Dec 29, the part arrived airfreight from SupplyHouse.com which stepped up to the plate and, being in Nevada, was able to next-day airfreight the igniter ($20) to us in LA for $60 shipping charge. Tot $80 but OK. We do not like cold showers! Part arrived at 4 PM on Friday. Outstanding! Called AK immediately to arrange for emergency service on Sat Dec 30 as AK promises 24/7/365 emergency service. Was told it would be arranged and to wait for a call back. Call back from plumber himself who reported, somewhat snarkily, that, yes, AK does provide 24/7/365 emergency services including Saturday but, unfortunately, not THIS PARTICULAR Saturday. Call to office revealed the ""The Manager"" had decided that morning to give one-and-all that particular Saturday off. (Likely Sunday too). But the receptionist to whom I spoke had not been so informed. So I wasted time and had no more time left in the day to try another, less holiday-driven, plumber with REAL EMERGENCY SERVICES AS ADVERTISED. I told AK I'd Yelp them and here it is. I feel so much better. Hope you, dear reader, are consequently alerted. BTW: Western Rooter here on Sat Dec 30th and fix is underway. Did I say WESTERN ROOTER?