AJ's Plumbing

Andrea A.

DO NOT USE AJ's!!! DEPLORABLE CUSTOMER SERVICE!!!!! Called Aj's Due to a visible water leak that was coming through my ceiling from an upstairs shower. The plumber came out stayed for a maximum of 10 minutes. He just looked up at the ceiling and said, yeah you have a leak. He did not bring tools and said he didn't know where exactly the leak was coming from. He just looked at the ceiling. He said he would order the part that day and would call my mother back that day to set up next appointment. I'm not quite sure how he knew what part to order if he didn't know where the leak was coming from?? My mother called AJ's ,because she didn't hear back from plumber,and Theresa said there hasn't been a part ordered for her on record. She said she would order it now and the appointment to fix it would be the following week. On the phone we specifically told AJ's where the leak was coming from. Due to lack of communication, we've decided to go with a different company. Aj's is charging me $115.00 for 10 min of a plumber looking at the ceiling confirming we have a leak. I should have been informed on the phone their repair protocol. We've used AJ's in the past and they came out and fixed the issue at that time. We've recommended them numerous times, but will not moving forward. I feel like I've been taken advantage of and it's bad business practice. I manage properties along 30A and will spread the word.

Kris G.

Do not use this company! We called and asked for a quote to get some plumbing work done in Santa Rosa Beach. The technician arrived 30 minutes early and our tenant let him in to start his bid while my wife was driving to meet with him and make sure we summarized exactly what we needed done. My wife was running late and said that she would be 5 minutes late, but instead of staying behind and waiting 5 minutes past OUR appointment time, he left right at our appointment time saying that he had another appointment to get to. We didn't even get to meet the technician. The worst part was that my wife passed the guy as he was leaving the complex and she was entering it. Then, to make matters worse, we chose not to use them because of their poor customer service. Unbeknownst to us (they didn't bother to ever tell us this either), they charged us a bogus fee for the quote because we didn't have them do the work. Apparently their policy is to not tell you that you will be charged a quote fee if you don't agree to do the work they quoted. So we had a bill mailed to us for $165 with absolutely no work having been done. I talked to the receptionist and she said that the technician was there for 1.5 hours when he was only there for 30 minutes and left at our appointment time. I asked what exactly we were being billed for (seems like they charged us the hourly rate), but when I asked, the lady said she would call me back. 6 hours later, instead of a phone call, we get another bill, this time for $75. Again, no work was ever done and now they expect us to pay for a service we never agreed to. I wish I could run a company where I charge people bogus charges and expect them to pay it like AJ's Plumbing. Do not use this company! If you do, expect to be charged for fraudulent fees and services!

Jim W.

AJ's Plumbing is by far the worst company I have ever dealt with. The techs told me one story about what was wrong with my hot water heater (just needed to turn some valves) and then the told my renters another story about an electrical problem then after not hearing anything about whether or not it was fixed supposedly the tech's turned in some report about needing a diagram. The girl on the phone got nasty with me when I informed her I had a recording of her not so professional tech dropping """"F"""" bombs and other colorful words with my vacation renter just upstairs from them. They also used the """"N"""" word which disgusted me the most. What a total disaster.... watch for the video on YouTube titled AJ Plumbing Review and witness for yourself what a bunch of clowns these guys were even knowing the Ring camera was capturing everything they we saying and doing.

Teddy W.

This past Christmas I had a leak at my retirement home in Freeport and called AJ's after looking in the local phone book. They were close by in Santa Rosa. The plumber that came out was very good, and did what he could to patch up the old plumbing, cutting his hand in the process. He came back several times, but was not able to completely fix the problem as the plumbing was very old. In January of this year, I went by the office to request a bill. The office staff could not find any paperwork at all, so I left and went back home to Seattle. I finally received an invoice, of sorts. It consisted of one sentence, with the dates the plumber came by. There was no breakdown of any costs. I requested a more complete bill, but never got a reply from AJ's. Summing up, the plumbers are good, the office staff incompetent.

Martin M.

We had a dishwasher hooked up in our condo. The tech was new and had never installed one before and my husband spent 3 hours assisting. We removed the dishwasher ourselves. The owner never called me back after requesting to talk to someone about the expensive invoice as he charged us $387 to install a dishwasher that was 2 feet from the old one. We will never ever use them again. They were rude and incompetent. Very unprofessional. Stay away from AJ's plumbing!!

Peter B.

Called AJ's 3 times this past Monday to help us with a major plumbing issue. Today is Friday, still have not heard back from them. Terrible customer service!!! Called Elevated Plumbing, left a message, received a call back within 30 minutes, the plumbing problem was resolved by Monday night. A+ customer service! Left one star, just because I had to!

Julie E.

Great work and really know what they are doing. I had a problem with a water filtration system and Mike came over and even gave me names of other good professionals to help with electrical too.

Jorge S.

AJ's plumber made an emergency visit to our home in Watercolor due to a broken pipe. The sub zero repairs guys from Prestigious Appliances over torqued a shut-off valve and broke it. Water flooded the entire kitchen and den. We call AJ's to have them find the water main and repair the broken pipe. The plumber came out and found the water main. However, he only partially repaired the damage pipe leaving us with the need to call another plumber out to complete the job. Tack on a another $150 due to the job being only half way completed. This alone would warrant a poor rating. Adding insult to injury, when the insurance company for Prestigious Appliance contacted him, the plumber said the pipe was brittle and it broke because of the water pressure. How in the world would AJ's plumber know what happened? He wasn't even on the scene when the damage occurred? He never saw how the technicians handled the connection hose or the shut-off valve. As a direct result of his statements, our claim was turned down. The plumber's """"after the fact"""" assessment has cost us thousands of dollars for repairs- repairs that were the direct result of the mishandling by the Prestigious Appliance repair guys. I would 100% avoid AJ's. The job was only partially completed and worse, they cannot be counted on too accurately state what they 'do or don't know"""". They could cost you big time!

Matt D.

BUYER BEWARE!!! We called for an estimate to run water out to our dock and the representative was not happy he had to dig in a few areas to see what he was dealing with. Conduit was already out to the dock and we needed water hook up from there. Here's where they get you. They DID NOT inform us there was a $85 fee for coming out to do our estimate. We only found that out AFTER they did the estimate and said we owed them $85 if we did not use their services. Well..... according to our building contractor, they were more than twice what it should have cost. So, they must be so busy they are jacking up their prices if they don't want to perform the work but covering their cost for making a house call. That's the definition of a """"got cha"""". Good luck trying to collect my $85. It ain't happening.

Pamela F.

I shouldn't have used this guy. First, a 150 dollar """"emergency call"""" for tenants bath tub not draining turned into cutting holes in my own bathroom ceiling to expose barely leaking pipes which I would have wanted to be addressed after the tub drain issue was finished, but no plumbing work was ever completed. Was charged 3 hours of labor but wasn't there for more than 2.5 hours. Had another plumbing company come in and worked less than 1 hour to solve both issues. Will never be doing business with this plumber again.