AJ's Plumbing

Tim C.

I shouldn't have used this guy. First, a 150 dollar """"emergency call"""" for tenants bath tub not draining turned into cutting holes in my own bathroom ceiling to expose barely leaking pipes which I would have wanted to be addressed after the tub drain issue was finished, but no plumbing work was ever completed. Was charged 3 hours of labor but wasn't there for more than 2.5 hours. Had another plumbing company come in and worked less than 1 hour to solve both issues. Will never be doing business with this plumber again.

Dan D.

AJ's Plumbing is by far the worst company I have ever dealt with. The techs told me one story about what was wrong with my hot water heater (just needed to turn some valves) and then the told my renters another story about an electrical problem then after not hearing anything about whether or not it was fixed supposedly the tech's turned in some report about needing a diagram. The girl on the phone got nasty with me when I informed her I had a recording of her not so professional tech dropping """"F"""" bombs and other colorful words with my vacation renter just upstairs from them. They also used the """"N"""" word which disgusted me the most. What a total disaster.... watch for the video on YouTube titled AJ Plumbing Review and witness for yourself what a bunch of clowns these guys were even knowing the Ring camera was capturing everything they we saying and doing.

Amanda E.

DO NOT USE AJ's!!! DEPLORABLE CUSTOMER SERVICE!!!!! Called Aj's Due to a visible water leak that was coming through my ceiling from an upstairs shower. The plumber came out stayed for a maximum of 10 minutes. He just looked up at the ceiling and said, yeah you have a leak. He did not bring tools and said he didn't know where exactly the leak was coming from. He just looked at the ceiling. He said he would order the part that day and would call my mother back that day to set up next appointment. I'm not quite sure how he knew what part to order if he didn't know where the leak was coming from?? My mother called AJ's ,because she didn't hear back from plumber,and Theresa said there hasn't been a part ordered for her on record. She said she would order it now and the appointment to fix it would be the following week. On the phone we specifically told AJ's where the leak was coming from. Due to lack of communication, we've decided to go with a different company. Aj's is charging me $115.00 for 10 min of a plumber looking at the ceiling confirming we have a leak. I should have been informed on the phone their repair protocol. We've used AJ's in the past and they came out and fixed the issue at that time. We've recommended them numerous times, but will not moving forward. I feel like I've been taken advantage of and it's bad business practice. I manage properties along 30A and will spread the word.

Stephen S.

I have used AJ's in the past, but no longer. If you want to pay $110.00 for someone to come out and try to sell you a hot water heater, and not check the one you have to see what was really wrong with it, go right ahead. It use to be a great business.

Anne H.

We have used Aj's exclusively for 14 years, but no more. We just replaced A garbage disposal that they had provided/ installed on two years ago. We provided the disposal this time. About an hour after installation, it began to leak. He came back and tightened something. About an hour later, it started leaking again. He came back and installed a new P-trap. They charged us for a second visit on the same day to replace the p-trap. I can understand charging us for the part but to charge us for an additional labor visit on the same day because he didn't do it right the first visit is just wrong. When I called to inquire, the attitude was one of complete indifference. Fo yourself a favor and use a different plumbing company.

Alison M.

We had a dishwasher hooked up in our condo. The tech was new and had never installed one before and my husband spent 3 hours assisting. We removed the dishwasher ourselves. The owner never called me back after requesting to talk to someone about the expensive invoice as he charged us $387 to install a dishwasher that was 2 feet from the old one. We will never ever use them again. They were rude and incompetent. Very unprofessional. Stay away from AJ's plumbing!!

Kristen C.

I used this company in the past and although scheduling was difficult and the plumber no-showed the appointment, when he finally did come (later the same day after I called the answering service) he was very helpful. On a recent second occasion, I had even more difficulty scheduling. I had to wait 5 days for an appointment at a time of day that I told the receptionist I wasn't available. I took the afternoon off work and had to plan alternate transportation for my kids after school, then... the plumber didn't come. This time, I at least got a call before the end of the day (at 4:00). The scheduler was unapologetic and unwilling to try to make it right by working with my schedule at all. I was basically told that I could wait another week for another afternoon appointment or I could call someplace else. If you value your time at all, skip this company.

Matt L.

Fantastic service! Steve helped us with several issues we were having with our toilets and showers. He was incredibly courteous and friendly all while being a true professional. He walked me through the whole process and showed me some tricks to prevent and triage issues if they were ever to happen again. With 24 hour emergency service and a full staff of highly trained personnel, these are the professionals you want to call for all of your plumbing needs. They can help with indoor and outdoor water issues whether it's broken pipes, clogged drains, frozen and burst pipes and so much more. AJs has been around for quite some time and there is a reason for it... they are the best in the area and their track record shows it. Located in Santa Rosa Beach, they service a wide area spanning north and south of the bay as well as east and west of 331. Be sure to contact them first!

Bill S.

AJ's plumber made an emergency visit to our home in Watercolor due to a broken pipe. The sub zero repairs guys from Prestigious Appliances over torqued a shut-off valve and broke it. Water flooded the entire kitchen and den. We call AJ's to have them find the water main and repair the broken pipe. The plumber came out and found the water main. However, he only partially repaired the damage pipe leaving us with the need to call another plumber out to complete the job. Tack on a another $150 due to the job being only half way completed. This alone would warrant a poor rating. Adding insult to injury, when the insurance company for Prestigious Appliance contacted him, the plumber said the pipe was brittle and it broke because of the water pressure. How in the world would AJ's plumber know what happened? He wasn't even on the scene when the damage occurred? He never saw how the technicians handled the connection hose or the shut-off valve. As a direct result of his statements, our claim was turned down. The plumber's """"after the fact"""" assessment has cost us thousands of dollars for repairs- repairs that were the direct result of the mishandling by the Prestigious Appliance repair guys. I would 100% avoid AJ's. The job was only partially completed and worse, they cannot be counted on too accurately state what they 'do or don't know"""". They could cost you big time!

Martha W.

We have had AJ's plumbing come to our home for repairs several times. They have great customer service. The gentlemen who have come to work on repairs have been knowledgeable, efficient, fair and very well mannered. Thank you AJ's Plumbing!