AJ Perri

Cindy B.

My parents spent over $11k on a new furnace & hvac system last year. This last week has been nearly 100 degrees every single day & the AC has not been working. My parents called them several times & they have no accountability to help fix it, blamed it on the circuit breaker. Dad fixed the circuit breaker & the AC still not working. They said they were coming between 8pm -12am last night & they cancelled. My parents are on their 7th day of NO AC IN THIS HEAT WAVE!!!!!! There better be compensation for this as well as some urgency to fix it TODAY or these scammers are going to hear from our lawyers. I'm complaining to the Better Business Bureau. Do not use them, they are AWFUL.

Liz R.

I tired this company out because they seem legit! In they convinced me to sign up for their program $30 a month. None the less I started getting charged for things more than they said. Never could get the same technician so was being told different things over and over which was frustrating. I finally canceled. Monthsssss later I see a charge in my bank account from them. Of course I call beCasue I demanded a refund and said take my info out of your system! I have now waiting almost a month for my refund still fighting to get it. Every time I call it's another story. First it was 5-10 business days. Then it was two weeks. Then it was wait three weeks. Now I was told today wait 48 hours another two days! Please find another company unfortunately this is not a good choice all around.

Gayle M.

Do not use these people? I signed up for their yearly maintenance, and they did send someone. Every time they sent someone, the plumber recommended that I repair, replace, etc. It got to the point where I had another plumber come in and assure me that the recommendations were not needed. Even though AJ Perri made it sound like I was at risk. I cancelled two months ago, and they are still charging my card. I called last week when discovered this and so far no one has gotten back to me. They are not a good company.

Dynasty G.

This post is a lengthy one because I have NEVER received such poor service from a company in my life or lack there of!! We contacted this company as soon as our heater gave out on us at 5am. We purchased our home this past March and our furnace is only 2 years old. Customer service said a technician will be at our house within 4 to 5 hours. I said to myself ""okay great, no heat and my babies are going to get cold."" I have twin newborns and a 2 year old. I decided to pack up all the kids and stay at my moms until the issue was resolved. Little did I know I would be staying with family for an entire week. The first technician came and wrote down the serial number of the part that was needed and left. We paid $100 for him to look at the front of the furnace and nothing more. The technician did not give me any information about what was going on and how much it would be, they just charged us $100. The next day no answers at all... I called several times and finally got a hold of customer service. I was fuming!! They had no answers for me they didn't know what was wrong and finally the lady said that the technician did not fill the form correctly and he has to come back to look at the furnace again. This company specializes in heating and cooling how do you not ""fill out a form correctly"" Day 3 A new technician comes to the house with the smallest heaters you could ever find.. thinking that the heaters would heat up my room I decided to bring the kids back. Unfortunately that was not the case, we stayed until the technician finished looking at the furnace for him to (again) write down some more new numbers and say (again) he has to order parts. I asked him what's the turnaround time and he says ""well Sundays you won't hear from us, someone will contact you on Monday."" The house was too cold so we went back to my moms house. Monday comes.. technician #3 adds the parts and says it's missing a piece. At this point I have extended my stay at my moms house and wanted to go home. This is already the 3rd technician that enters my home in a pandemic where I have my babies being exposed which I have been avoiding since we moved. Monday is officially over and the house is still not fixed. Customer service said someone will be coming Tuesday morning so I decided to stay at home instead of driving to my mothers house which is an hour away. The technician arrives with the parts to finish fixing the furnace and at this point I was so frustrated with the company that they should've have been more compassionate about our situation, instead, the technician had the audacity to say you're not a member with us and it is what it is. I paid for a service and EVERY customer should be treated the same way. Almost $400 for shitty service. I would never hire them ever again.

G C.

As I read the reviews written about AJ Perri, words like ""thieves"" and ""robbed"" are prevalent. I myself cannot use those words when reviewing them as a thief steals property and this did not happen to me. What words I can use is ""opportunistic"", ""bait and switch"", ""scare tactic"", ""rip off"". Here's my story: Tenant's heat stopped working. My partner without checking any reviews or background calls AJ and in short, we hire them to come out to diagnose. As I am out of state, all communication is via phone. Charge is $89 for the diagnostic. Tech shows up on time and is polite. 30 minutes later, I get a call from the Tech. Conversation goes something like this... your furnace is 11 years old. If it was a quality furnace I would say to fix it but I believe the way to go is to replace it altogether. In addition, I heard that your tenant had AC problems that you needed to repair in the summer. Your unit uses R20 which is no longer used. I can call the office and get you a free estimate to replace the entire unit. Now if you don't want to go with a brand new unit we can replace the motor but there are no guarantees that nothing else will go wrong. I say, how much will the repair be? Tech replies, $1,300. I say, well as long as its free might as well get the estimate for the replacement. Now, as a former AC tech had stated to me... any tech that mentions R20 being the reason to replace a unit, you need to run. R20 is still available and it will almost always be cheaper to repair and recharge R20 than replacing the unit. Unless of course the unit is ancient. 11 years is not ancient btw. In short, many HVAC companies will use the R20 excuse to get homeowners to purchase a brand new unit when a repair will get their AC running for years to come. So... yeah, the alarms went off and when I hung up the phone I looked them up and sure enough horrible reviews. I called them back up and asked to cancel the free estimate. I don't know how big this company is but they had to transfer me to another department. I'm guessing they have two different divisions repair and replace OR even worse, maybe they get kickbacks from the actual company that does the replacement (NOTE: JUST A GUESS, NOT A FACT). The phone call to cancel by the way went something like this: I'd like to cancel the free estimate please, I definitely do not want to replace the unit at this time. AJ personnel: well I believe the estimator already went out and there's no way for me to contact him. I can try but we don't have a means to contact them in the field. Me thinking: Whhaattt?? no cell phones at this company?? shrug.

Anyways.. this review is getting pretty long so I will wrap it up. I hire another company, they come out and diagnose it. Yup, it needs a motor part. They get it the same day and the final charge is $400. So if you made it to this part, let me sum it up. AJ Quote: $1,300 + hard sell to replace entire unit ($5,000+). the other contractor: $400 and no hard sell. Who do you think I went with? Do your research guys. If you still go with AJ, get a 2nd estimate. You will sleep better.

Lisa C.

GET A SECOND OPINION! My sewer lines were backing up and I was unable to use any of the plumbing inside the house. AJ Perri told me the clog/broken pipe was only reachable by digging up the yard at a cost of $5,000. They tried getting me to sign a contract even though I told them I needed to get other quotes. I had another company out today and they were able to clear the clog for just $300.

C K.

6 days no central air- it's August! Told us it may be yet another week for the part to come in. First tech said it was the thermostat not connecting to the unit. Thermal came,different tech, wasn't the problem he said . So first tech didn't know enough I guess. And why don't they have parts in the summer months?!?
I have a friend who has offered to fix it for me, cause I'm dying over here in the heat, but if he does- the warranty is void! ? We want an air srubber installed -over $1200!!! And HAVE to purchase thru Perri, or the warranty is void . I Wish I had done more research before buying a new AC system .
Update - Going on 20 days without AC, was originally told a week for the part needed to come in- finally called yet again- The Part Hasn't been MANUFACTURED YET!!! It is so humid, we feel sick now all the time. Don't know if we should void the warranty, get someone else to fix the problem and then install the air scrubber we're looking to purchase. We know Covid has affected a lot of things , but I really think another company, a specialty store , would have this part. We just don't know what to do at this point. Will update further soon

Anthony A.

Thieves. You take $50 from people to have your technician arrive to quote almost $1000 for a $200 job. Placing a faucet and pipe does not cost that much. You guys are price gouging people during a pandemic. You're lame. Youre just making money going to peoples places cause and your money hungry technicians over quote people.. do not call these losers.

Mike S.

Scam Artists!! DON'T USE THEM! They try to up-sell you on everything that obviously is not needed. I should have listened to the prior reviews! YOU'VE been warned.

Jessica D.

Call this place is you want to get robbed!!! Had someone come out for a quote to fix a washer on a nozzle and was quoted $449 and that's with a discount!!! I did not accept the service but still had to pay a fee of $50 just for them coming out for a quote!!! If I could rate negotiable stars I would!!!!