AJ Leblanc Heating

Sue F.

First of all my quotes didn't come close to what they actually charged us. Second, as someone with an MBA I could not even pretend to understand their invoices. Things were double and triple charged. When I could understand I caught them charging 9.5 hours for 6 hours of work on one invoice. I wish I had some way to recover the $25k they over charged me for work that is mediocre at best... but don't worry, after they over charge you $25k they will send you a $5 off your next $100 in services.

Viv S.

I just completed a visit with LeBlanc and highly recommend this company. Their service manager showed up promptly (he was actually able to arrive early at my request!), was very courteous, provided an excellent explanation about my boiler system and how it works, answered all of my questions, and provided a thorough assessment. He also addressed my concerns about the impact of the boiler on our indoor environment. Very impressive! We will be calling LeBlanc again for future needs.

Jim D.

left 70 yr old vet with no heat and furnace in parts in basement waited six days for parts on friday they came in an should have been a no heat priority but told they would charge over time to install to wait till monday or pay more willing to pay more fri evening an told they would not come out they were not sure they recieved the right part on monday told they had decided not to do business with us an they would not do the job furnace was left in parts on basement floor asked for a refund told would get back to us . Maybe the last generation had ethics but im this one sure not showing any

Kathleen P.

So appreciative to LeBlanc! Our furnace stopped in the middle of the night Sunday when it was -9. They kindly tried to trouble shoot with us over the phone, then quickly sent Brian out who was here in less than 15 minutes. Brian was wonderful and fixed it fast and we were more than happy with very reasonable cost! Thank you Brian and LeBlanc!!

B J.

After we moved in, we had a problem with our dual-fuel heating system that first winter. The guy who did the original install for the previous owner came, spent thee hours to ""fix"" it (and really did nothing but take the cover off and put it back on), then just ignored calls and texts when the same problem continued (the heat-pump was not actuating when it hit the heat set point). On a referral, I called A.J. LeBlanc and they found the problem in 15 minutes (faulty sensor that was a redundant part and not even needed). Charged me for the service visit only.

This past winter, had another problem with the HVAC recycling. Ended up being a fuse buried somewhere in the system. Charged me for the service visit only and showed how to get to to that area and what to look for in the future if that happened to do it myself.

A couple of weeks ago, I had called with respect to a problem with my AC. Since LeBlanc was running about a week out, I got a recommendation for somebody to come look at it. To make a long story short, the other person pumped $400 in 410A in the system, said since it didn't move the needle it must be a leak, then told he he would need to reschedule so he had time to look for the leak which could result in a new compressor if in the wrong place. LeBlanc came out a week later, diagnosed in 15 minutes that there was a blockage in the system (not a leak) and found a defective valve. Had to wait a week since the part was on backorder, but they came today and had the entire repair done in 1.5 hours plus the cost of the valve. Also told me that the other guy could not possibly have pumped that much 410A into a closed system without changing the pressure readings.

Each time they have come out right on schedule, have found an easy or obscure problem and addressed it quickly and efficiently, and billed fairly. I regretted each time I had called somebody else.

David N.

UPDATE: Changed my rating based on a call I received from Matt at LeBlanc as a follow-up to our issues. He apologized for our bad experience and offered us a nice discount on our next maintenance appointment. He stated they have very specific procedures the techs need to follow. Apparently our technician who didn't follow these procedures is no longer working for the company.


PREVIOUS REVIEW:

Beware. We had them redo our furnace. They did a great job. But the rest seems to sound like a common theme with them.

We had our annual maintenance check up last year. They went in and did their thing. They recommended we order filters online and replace them ourselves to save money. Very grateful for that.

Unfortunately their technician forgot to plug back in the water condenser. We ended up with a water in our basement as a result.

Sorry, but attention to details and a follow up and retribution would have been an appropriate measure for keeping customers. Did not happen.

Apparently that's not where they make their money.

Christine A.

Matt came out this week to replace a bathroom faucet and troubleshoot some issues we are having with a shower. He got the faucet replaced and walked me through the issues with the shower valve. He gave recommendations for what replacement parts were needed and where we could save some money if we wanted since it is not the primary shower. Will definitely be calling for future plumbing needs.

Kay A.

I was a Leblanc Heating customer for over a decade. I always gave good reviews and recommended this company to my friends nearby. I can assure you that it will not happen any more.

I had my oil furnace cleaned as an annual check up and maintenance. The service tech was incompetent which required another technician to come out the next day to fix the problems created by the first tech. The hidden labor cost ($120 per hour!) was never informed until the work was done. The office manager was less than professional to deal with. (Not returning my calls) Very disappointed and dissatisfied.

Tim M.

These guys are great!

They arrived at the start of the appointment window and were here less than an hour. Their price was very reasonable and the plumbers were very friendly.

Highly recommend!

Kevin F.

All aspects of the furnace/air conditioning installation went smoothly, starting with the initial inspection which indicated an issue with corrosion in the old unit, to the estimate for the new unit, and finishing with the technicians who actually installed the unit. Pricing was fair and they assisted with filing the appropriate paperwork to receive available rebates. The new unit is very quiet and we are quite pleased.