AJ Leblanc Heating

M. F.

The crew arrived at the appointed time. The plumbers were professional, courteous, and careful to keep the space clean and minimize disruption. They worked quickly and quietly. The problem was resolved in a short time. I feel they were honest and efficient.

Joanna E.

Whenever something has gone wrong with our heating or hot water, LeBlanc has sent someone over to evaluate the situation the same day. We know that smaller shops are not always able to provide that level of responsiveness, so we purchased our furnace with LeBlanc. Service people over the past 4 years have been very pleasant to deal with and have done a good job, with the exception of a plumber. I'm not giving 5 stars because there were significant, ""unexpected"" costs during the installation of the new furnace--like asbestos abatement on the old furnace before it could be removed that should have been obvious to the person writing up the estimate.

Elena C.

Needed their services again and matt was amazing...came in and fixed the problem on this cold night without trying to sell me stuff I don't need like some other outfits....wonderful experience...definitely recommend

Daniel M.

I found our new plumbing and heating company!! After terrible service from Lachance, and being ripped off by Mr. Rooter ($505.82 for a valve and a little over an hour labor) I was feeling defeated. I took a chance on LeBlanc and I'm so happy I did. We had some issues with our boiler with lack heat & hot water. I called because of the good reviews and I have to say, these guys are excellent! The operator, dispatcher, and technician were all outstanding. The issues were fixed and the price was very fair. I can't express how thankful I am.

Shelly S.

I called around 12:30pm the other day and was promptly responded to by Matt, a technician. I notified Matt that I had a tenant stating their was a gas smell coming from a radiator hookup in the apartment. Matt called around 12:45pm staying he would be able to come out after servicing a customer in Milford and then Bedford NH and it would probably be 2-3 hours. At 2:15pm that same day he called to notify me that it was no longer looking good for the day and I would be called in the am to schedule something for the next day, Christmas Eve. I called at 8:15am Christmas Eve and was on the phone with a woman who was very rude and treated me ignorantly and with a sharp tone, almost attacking me. The woman told me that they do not work at all on space radiator and I should have called the gas company in the first place. I would have done that had I not been told that they could do something about it. The woman also told me that they are not accepting new customers. This turned me off because I should have been told that the previous day when Matt told me they service their current customers first then get to others. I was direct in stating I felt she was getting frustrated and that I was solution- focused. She continued with the tone the entire phone call. I don't feel that the company did acted ethically and should have been more transparent. By putting current customers first and stating it to a new customer in an emergency situation makes this company feel that new customers or ones they need to turn down are not important at all and that's where my frustration is. I have never had the chance to be an existing consumer. If new business is so unimportant, be more transparent about it in the first call so that effective communication allows those not able to be serviced at least feel validated- she simply could have helped in a customer service driven manner. I just bought this house and was expecting a well known company like this one to take a new customer emergency situation more seriously and be there when they said they were going to be. I would have been someone that would use this company a lot in the future and referred a lot of people considering I am an investor looking to purchase more multi families, work in real estate and have a wide network of investors and real estate agents in my circle. Very disappointed with the tone and treatment in the customer service they provided and will be relating to friends, family, business partners and more.

Sue F.

First of all my quotes didn't come close to what they actually charged us. Second, as someone with an MBA I could not even pretend to understand their invoices. Things were double and triple charged. When I could understand I caught them charging 9.5 hours for 6 hours of work on one invoice. I wish I had some way to recover the $25k they over charged me for work that is mediocre at best... but don't worry, after they over charge you $25k they will send you a $5 off your next $100 in services.

Viv S.

I just completed a visit with LeBlanc and highly recommend this company. Their service manager showed up promptly (he was actually able to arrive early at my request!), was very courteous, provided an excellent explanation about my boiler system and how it works, answered all of my questions, and provided a thorough assessment. He also addressed my concerns about the impact of the boiler on our indoor environment. Very impressive! We will be calling LeBlanc again for future needs.

Jim D.

left 70 yr old vet with no heat and furnace in parts in basement waited six days for parts on friday they came in an should have been a no heat priority but told they would charge over time to install to wait till monday or pay more willing to pay more fri evening an told they would not come out they were not sure they recieved the right part on monday told they had decided not to do business with us an they would not do the job furnace was left in parts on basement floor asked for a refund told would get back to us . Maybe the last generation had ethics but im this one sure not showing any

Kathleen P.

So appreciative to LeBlanc! Our furnace stopped in the middle of the night Sunday when it was -9. They kindly tried to trouble shoot with us over the phone, then quickly sent Brian out who was here in less than 15 minutes. Brian was wonderful and fixed it fast and we were more than happy with very reasonable cost! Thank you Brian and LeBlanc!!

B J.

After we moved in, we had a problem with our dual-fuel heating system that first winter. The guy who did the original install for the previous owner came, spent thee hours to ""fix"" it (and really did nothing but take the cover off and put it back on), then just ignored calls and texts when the same problem continued (the heat-pump was not actuating when it hit the heat set point). On a referral, I called A.J. LeBlanc and they found the problem in 15 minutes (faulty sensor that was a redundant part and not even needed). Charged me for the service visit only.

This past winter, had another problem with the HVAC recycling. Ended up being a fuse buried somewhere in the system. Charged me for the service visit only and showed how to get to to that area and what to look for in the future if that happened to do it myself.

A couple of weeks ago, I had called with respect to a problem with my AC. Since LeBlanc was running about a week out, I got a recommendation for somebody to come look at it. To make a long story short, the other person pumped $400 in 410A in the system, said since it didn't move the needle it must be a leak, then told he he would need to reschedule so he had time to look for the leak which could result in a new compressor if in the wrong place. LeBlanc came out a week later, diagnosed in 15 minutes that there was a blockage in the system (not a leak) and found a defective valve. Had to wait a week since the part was on backorder, but they came today and had the entire repair done in 1.5 hours plus the cost of the valve. Also told me that the other guy could not possibly have pumped that much 410A into a closed system without changing the pressure readings.

Each time they have come out right on schedule, have found an easy or obscure problem and addressed it quickly and efficiently, and billed fairly. I regretted each time I had called somebody else.