AJ Leblanc Heating

Jay B.

Time now to discuss, not a place that I visited, but a business that visited *me*. Not to mention....possibly revitalized life as we know it here in the [insert last name here] residence.

This happened over a week ago. But imagine (if you will): awaking in the early morning attempting to get ready for work on a typical New England wintry day, when you notice the hot water is gone.

As my heart sank to my nether regions, I feared the worst. Upon reaching the basement, my greatest anxieties were quickly realized as I witnessed what can only be described as a literal geyser erupting from my now dilapidated excuse of a water heater.

In short, ladies and gentlemen, this thing was toast. With my basement partially flooded and my family potentially facing frigid showers, there was only one thing to do: contact the heating company who would quickest solve this dilemma for us. After scouring the four corners of Yelp for a little under an hour, A.J. LeBlanc was the first to respond.

Due to it being incredibly snowy and dangerous out there (not mention having 3 other jobs earlier that same day), it took them a while to arrive. Once they did though, they were extremely accommodating, professional, and precise with their installation. After working out the quote and payment details, they were able to arrive with the necessary parts THE VERY SAME DAY! I don't think I need to tell you how important this point was for us, considering not all companies in the area can necessarily pull this off on such short notice.

I won't tell you how much we spent that day. But let's just say it was just shy of a king's ransom. Nevertheless, it was quite worth every penny. They say you can't buy peace of mind, but Leblanc's prompt service comes damn close. What impressed me the most was not only the superb install job (which you can clearly see in the photos I posted); but also their brief yet thorough instruction on how everything works on the brand spanking new heater.

It's worth noting that they made a big deal about making sure everything was done strictly to code. And we are eternally grateful, especially after learning the former water heater (which I *think* was around 8 years old) was severely outdated. I mean, the thing didn't even have a drain pan. Imagine having just a water heater sitting on the ground with nothing to catch any leaks. *sigh* Anyway..

The new water heater comes with a 6 year warranty. So, should anything unexpected happen before 2029, we'll know who to call. These guys probably saved our lives that day. Because I know I certainly didn't feel like catching hypothermia via shower due to an out-of-date, busted ass water heater from 2015. As such, I'm giving A.J. LeBlanc Heating, Inc. 5 state of the art water heaters out of 5.

Kimmy C.

We called for service because our ac is not working!! A technician came out and found there was a leak that was unrepairable. The unit is probably close to 15 years old. We were quoted thousands of dollars less than another business for replacing the heat pump. The reason we called another business is because we were told that the next service date could be as late as early July...and we are supposed to have a 95 degree day this weekend!
After talking with the technician and the office, they were able to squeeze us in the next day since it was basically a swap out. Thank you so much, AJ Leblanc! I wouldn't be able to stand 95 degrees in this house, with stairs and on crutches!

Max M.

Previously had used AJ Leblanc for last two years and they were great. However, recently their service has dropped off significantly. I had scheduled a furnace cleaning back in March and they fit me in June. No problem, I get it, they are busy. However in June, the technician shows up and tells me he can't do my oil furnace cleaning and that the office will call to reschedule the following day. Fast forward a week, no calls from their office to reschedule . I contact their office and they tell me they can fit me in around September! I inform them that they are the ones who canceled the previous appointment (scheduled months prior) and the nice woman at the office tells me their is nothing she can do and that it is their management who is making her schedule out that far. I asked to speak to the manager and she tells me they are all on vacation but will have someone call the following Monday. Now, another week has passed and no one has reached out. I am disappointed and I'll be taking my business elsewhere.

Rob M.

I really had high hopes for these guys when scheduling an appointment to quote new HVAC and plumbing work. The plumber arrived early, the HVAC consultant arrived late. They clearly were not aligned. The plumber made snap judgements about extending the gas line, basically telling me what couldn't be done as opposed to offering practical solutions. The HVAC person was pretty lackadaisical and took no measurements or load calculations. Neither did the plumber. They both looked baffled as to why they were even here regarding scope of work. Two weeks later I still haven't received a quote. Glad they didn't want my business. I will spend my money elsewhere. They even left their blank notepad here.

Ian C.

Top service at a fair price. We were new the area and to oil-based heating systems. Not only did they get the boiler back up to tip-top shape, they spent time explaining how to operate it safely and correctly. When we do our A/C retrofit this summer, they'll be the first place we call.

Pamela N.

Everything was done when promised and done well!! EVERYONE there is professional and friendly!! Two young men installed my new furnace and were exceptional!! No issues and get clean up!!!

Ed T.

Called to get service for my boiler that they installed back in 2008. The person answering the phone said they didn't service my area. That is odd seeing how they had just cleaned the boiler several months before and have since they installed it. She transferred me to another person that basically said we were on the outside edge of their service area and didn't know when they could get a tech to come here. They said they would get back to me when they could get someone to come out but it would not be soon. So I fired them and got another company that was tripping over themselves to take over the service, The company I got has also been in business for years.
update: I was contacted by someone from the company with an apology for how this was handled. I did appreciate that. But in the end I moved my service contract to a different company. I wish them well!

Ken M.

We contacted AJ LeBlanc to look into repairing our hot water tank which had a extremely rusted inlet water pipe that was in danger of bursting. The service department responded within hours of our call by sending Robert to look at the problem. He did not have the correct parts on his truck to make the repair, but told us he would return the next day with the parts. Robert returned the following morning to make the repair which was very difficult due to the amount of corrosion and rust on the pipe. He made the repair and made us very happy customers because it saved us many $$ by not having to purchase a new hot water tank. We have used AJ LeBlanc for HVAC repairs and installations in the past, and have always been happy with their service. If I could give Robert 10 stars, I would, he was a tremendous service technician and a nice person as well.

M. F.

The crew arrived at the appointed time. The plumbers were professional, courteous, and careful to keep the space clean and minimize disruption. They worked quickly and quietly. The problem was resolved in a short time. I feel they were honest and efficient.

Joanna E.

Whenever something has gone wrong with our heating or hot water, LeBlanc has sent someone over to evaluate the situation the same day. We know that smaller shops are not always able to provide that level of responsiveness, so we purchased our furnace with LeBlanc. Service people over the past 4 years have been very pleasant to deal with and have done a good job, with the exception of a plumber. I'm not giving 5 stars because there were significant, ""unexpected"" costs during the installation of the new furnace--like asbestos abatement on the old furnace before it could be removed that should have been obvious to the person writing up the estimate.