AJ Leblanc Heating

Ian C.

Top service at a fair price. We were new the area and to oil-based heating systems. Not only did they get the boiler back up to tip-top shape, they spent time explaining how to operate it safely and correctly. When we do our A/C retrofit this summer, they'll be the first place we call.

Pamela N.

Everything was done when promised and done well!! EVERYONE there is professional and friendly!! Two young men installed my new furnace and were exceptional!! No issues and get clean up!!!

Ed T.

Called to get service for my boiler that they installed back in 2008. The person answering the phone said they didn't service my area. That is odd seeing how they had just cleaned the boiler several months before and have since they installed it. She transferred me to another person that basically said we were on the outside edge of their service area and didn't know when they could get a tech to come here. They said they would get back to me when they could get someone to come out but it would not be soon. So I fired them and got another company that was tripping over themselves to take over the service, The company I got has also been in business for years.
update: I was contacted by someone from the company with an apology for how this was handled. I did appreciate that. But in the end I moved my service contract to a different company. I wish them well!

Ken M.

We contacted AJ LeBlanc to look into repairing our hot water tank which had a extremely rusted inlet water pipe that was in danger of bursting. The service department responded within hours of our call by sending Robert to look at the problem. He did not have the correct parts on his truck to make the repair, but told us he would return the next day with the parts. Robert returned the following morning to make the repair which was very difficult due to the amount of corrosion and rust on the pipe. He made the repair and made us very happy customers because it saved us many $$ by not having to purchase a new hot water tank. We have used AJ LeBlanc for HVAC repairs and installations in the past, and have always been happy with their service. If I could give Robert 10 stars, I would, he was a tremendous service technician and a nice person as well.

M. F.

The crew arrived at the appointed time. The plumbers were professional, courteous, and careful to keep the space clean and minimize disruption. They worked quickly and quietly. The problem was resolved in a short time. I feel they were honest and efficient.

Joanna E.

Whenever something has gone wrong with our heating or hot water, LeBlanc has sent someone over to evaluate the situation the same day. We know that smaller shops are not always able to provide that level of responsiveness, so we purchased our furnace with LeBlanc. Service people over the past 4 years have been very pleasant to deal with and have done a good job, with the exception of a plumber. I'm not giving 5 stars because there were significant, ""unexpected"" costs during the installation of the new furnace--like asbestos abatement on the old furnace before it could be removed that should have been obvious to the person writing up the estimate.

Elena C.

Needed their services again and matt was amazing...came in and fixed the problem on this cold night without trying to sell me stuff I don't need like some other outfits....wonderful experience...definitely recommend

Daniel M.

I found our new plumbing and heating company!! After terrible service from Lachance, and being ripped off by Mr. Rooter ($505.82 for a valve and a little over an hour labor) I was feeling defeated. I took a chance on LeBlanc and I'm so happy I did. We had some issues with our boiler with lack heat & hot water. I called because of the good reviews and I have to say, these guys are excellent! The operator, dispatcher, and technician were all outstanding. The issues were fixed and the price was very fair. I can't express how thankful I am.

Shelly S.

I called around 12:30pm the other day and was promptly responded to by Matt, a technician. I notified Matt that I had a tenant stating their was a gas smell coming from a radiator hookup in the apartment. Matt called around 12:45pm staying he would be able to come out after servicing a customer in Milford and then Bedford NH and it would probably be 2-3 hours. At 2:15pm that same day he called to notify me that it was no longer looking good for the day and I would be called in the am to schedule something for the next day, Christmas Eve. I called at 8:15am Christmas Eve and was on the phone with a woman who was very rude and treated me ignorantly and with a sharp tone, almost attacking me. The woman told me that they do not work at all on space radiator and I should have called the gas company in the first place. I would have done that had I not been told that they could do something about it. The woman also told me that they are not accepting new customers. This turned me off because I should have been told that the previous day when Matt told me they service their current customers first then get to others. I was direct in stating I felt she was getting frustrated and that I was solution- focused. She continued with the tone the entire phone call. I don't feel that the company did acted ethically and should have been more transparent. By putting current customers first and stating it to a new customer in an emergency situation makes this company feel that new customers or ones they need to turn down are not important at all and that's where my frustration is. I have never had the chance to be an existing consumer. If new business is so unimportant, be more transparent about it in the first call so that effective communication allows those not able to be serviced at least feel validated- she simply could have helped in a customer service driven manner. I just bought this house and was expecting a well known company like this one to take a new customer emergency situation more seriously and be there when they said they were going to be. I would have been someone that would use this company a lot in the future and referred a lot of people considering I am an investor looking to purchase more multi families, work in real estate and have a wide network of investors and real estate agents in my circle. Very disappointed with the tone and treatment in the customer service they provided and will be relating to friends, family, business partners and more.

Sue F.

First of all my quotes didn't come close to what they actually charged us. Second, as someone with an MBA I could not even pretend to understand their invoices. Things were double and triple charged. When I could understand I caught them charging 9.5 hours for 6 hours of work on one invoice. I wish I had some way to recover the $25k they over charged me for work that is mediocre at best... but don't worry, after they over charge you $25k they will send you a $5 off your next $100 in services.