AirFlo Air Conditioning Heating and Plumbing

Michelle O.

Even though our HVAC was working just fine, we figured after at least 8 yrs of doing very little maintenance to our unit, that we should have someone come out and do a tune up. We called several companies in the area who had excellent ratings but they were all booked out at least 2 weeks but this company was actually referred to us by another company. I spoke directly to the Owner (Adam) and I did like the fact that you get the owner directly and not some receptionist or a voice mail! And to my surprise (since we have had record hot temps in the area for a month plus) he was still able to get his tech out the next morning! Juan and his apprentice came out as promised and on time. By the time they were done, we had about $500 of items that they said we needed to address which was a little shocking but we trusted him because of the age of the unit and agreed to go ahead with the work. After they left though, the system amazingly would not cool at all so I called Adam back and he returned our call right away (which was good) and his guys were back here in less than 30 min (which was great)!! However after they checked the system out and got it running (cooling), they said the issue was due to a faulty (corroded) contact. They said the part was going to cost us $150 with labor. Now remember we have not had ANY issues with the system for 8 yrs and here the first time these guys are out, we now have zero cooling and we are already in it for $500! They tried to tell us this was just a coincidence but we werent buying it. We told them to just leave it (since the system was cooling after Juan pulled the cover off) but this left a bad taste in our mouths. However, Adam called us back shortly after they left and while he initially said the same thing, he did the right thing and that was to get the guys back out and install a new contact AT NO CHARGE. We understand people make mistakes and whether this was their mistake/oversight or a 1 in a million coincidence of a contact just going bad after they left, I dont think anyone can say for sure but Adam stepped up and did the right thing from a customer service standpoint. I applaude him for this and would recommend them based on this because things like this happen with the best of companies but it's how they handle it and he handled it correctly!

Francie F.

I called AirFlo yesterday and explained to Adam that my AC was just not performing up to par. No emergency, but could he please send someone to look at it over the next week or so. The very next day Juan came out, and did a really thorough check of my whole system. It just needed some freon. Juan also put in a colored sealant, so that if it leaks again, we will know where to look. He also mentioned that the capacitors were starting to be in less than peak shape, but advised me not to replace them just yet. He will check them again in March when I call them for an annual checkup. And I will be doing that, by the way - calling AirFlo for annual checkups. They have earned a loyal customer!

Viki R.

Adam and AJ are the BEST!! AirFlo Air Conditioning is the most reliable, honest and reasonably priced AC service around. I had my AC issues resolved professionally and expediently!! I am so thankful to have them servicing my area!! I highly recommend AirFlo Air Conditioning!!

Gail Z.

Adam came out to look at my heating problem. Adam diagnosed the problem and did a through and quick repair. I have used Airflo in the past and will continue to use them in the future for all heating and AC problems.

Gail Z.

Carolyn C.

I called them on a Saturday and they were out in less than two hours. Called when he was 20 minutes away as well. I have a Home Warranty and they referred us to two different A/C companies and before I found AirFlo. Both of the referrals didn't answer their phones on Saturday so we left messages. One returned the call within an hour but said they do weekends and would be out Monday. The other returned the call hours later and same story - no service until Monday. Being in Palm Springs waiting 2+ days for service just isn't an option. AirFlo was prompt, Technician explained all he was doing. Made suggestion but no hard sale either. I highly recommend them. AND, now have them programmed into the phone.

Julie O.

Adam and AJ just left after successfully getting my unit up and running. They were superb, I couldn't be happier! 3 different A/C contractors told me I needed it replaced but they came out, took one look, said they could fix and they sure did! It was so mickey moused with all the wrong parts they were here quite awhile. But they had all the parts they needed to replace in their truck and I am a very happy camper. I trust them completely and encourage everyone to use them. I love supporting a local family business. You'll be very pleased.

Dan D.

AirFlo is always our 1st choice. We have recommended them to friends when they in the process of being ripped off by unscrupulous a/c repair companies. They always do a good thorough job and are reasonable.

Janine J.

I'm very unhappy with the service, had been overcharged for part which had been on their truck, but explained that price is including cost of getting it from their office, because it is their way to have some profit. On top of this they didn't mind to get tip, which they didn't deserve. So be aware of unfair tactics!

Todd R.

So great. Adam and Andrew came at the agreed upon time and listened for the grinding noise coming from my outside unit. He quickly assessed the problem but still thoroughly went through the unit to make sure exactly what needed repair. He replaced the fan motor and a couple of other gizmo things. They didn't rush through the repair. They checked to make sure everything was taken care of and running smoothly. They cleaned out and tested and did whatever they did to make my unit run quietly. The price was reasonable and the conversation was fun too. AirFlo is definitely my go to call for A/C in the desert.

Dante T.

They did a good job, but *way* over-charged me for materials. I understand they have to make money on materials, but when I priced out the materials, it was about 350% more than the price at Home Depot. (He charged me $100 for something that cost $29.95). But, everything is working very well, so I can't really complain. I would have given 5 stars if it wasn't for the over-charging of materials and I won't be using them again because of the over-charge.