Airco

Corey F.

Wow!
We called late morning and by late afternoon Jon, our service tech was calling to tell us he was on his way. The office worked to get us squeezed in on a Friday afternoon BEFORE a holiday weekend and we could have been in real trouble. Thank you office team!

The tech was great. We asked about wearing a mask if he needed to come in and he was totally gracious and understanding. But, he didn't even need to come in, lol! Jon was able to diagnose everything from outside, it was the capacitor. He replaced it, but he also gave me some instruction about cleaning the fins (which didn't look blocked by a layer of stuff, but he explained that when they get coated with dust, which they very much are, it hampers the cooling).

I asked for an estimate to replace it and the price was very competitive. There was no weird pressure to close on a sale there on the spot (like some places do). And the cost of the repair today can get credited to the cost of the new unit for two weeks.

Finally, awesome communication. Jon called us, not the office, and that makes things easier. Our condo is super hard to find, and I was able to get him in through the shortcut because he was on the phone, not a dispatcher.

Good work AirCo : )

Todd ..

Wes is Awesome! His industry expertise and transparency with respects to the business of the HVAC industry is impressive. Did you google the address of the other HVAC companies? Do they even have a physical office? Airco has over 500 employees and they will definitely be around when you "may" need to utilize the 10-year manufacturer's warranty. Who you hire is vital as the installation process is the most critical indicator for future pricey service calls. Did you know that the warranty runs through the installation company? What if they aren't around? Airco also offers a 1-year money back guarantee. That alone exudes the confidence and skill level that Airco provides that other companies would never touch. They may not be the "cheapest", but there is a cost for the "best value"...and sleeping well at night.

Solomon M.

My AC unexpectedly stop working and I tried to troubleshoot myself but to no solution. Couple of my neighbors recommended Airco and specifically Junior and Mario so I was able to get an appointment for next day scheduled. Junior and Mario came out to my house and within minutes was able to identify the issue and laid to me what the solution is and the next steps they are going to take. They were professional, methodical and gave tips and tricks for future if such issues were to come up.
I cannot recommend Junior and Mario for any of your home HVAC issues; especially on a brutal summer Texas day when you need your AC to work, consider these guys as superheroes that will save the day for you and you family. I'm an AirCo client for life.

Cindy C.

Professional, prompt, and reasonably priced. It was our first time working with Airco, and the experience exceeded our expectations. Jeremy, the technician assigned to us, displayed impressive knowledge and efficiently resolved the problem at hand. What's more, the pricing was exceptionally fair - Jeremy only charged us for the trip, without any additional repair fees, and our AC was up and running in no time. During the visit, Jeremy even provided valuable recommendations for a future AC replacement plan.

The team at Airco was also incredibly accommodating. Jen from the office went above and beyond to try and schedule our appointment on the same day, despite their busy schedule. Their commitment to customer satisfaction was evident throughout the entire process.

We highly recommend Airco for their outstanding service. From their expertise to their fair pricing and top-notch customer care, they truly stand out in the industry.

Geoffrey M.

Quick response. Very efficient and professional. Thanks to Mario and Junior for replacing the capacitor on the outside unit! Timing could not be better !

Jerry B.

We had a new a/c system put in last year. The crew was fantastic, friendly, professional and clean. Absolutely awesome. If all companies were like this the world would be a better place.
As a side note, this year the unit would shut off every 15 min. They came and found the drain line plugged and blew it out. It worked for a couple of days and then started doing same thing again. I called at 3pm and they had a tech here in about an hour. This was June 27, 2023, 105 degrees outside. Their service is unbelievable. The drain line was the original, over 30 years old and just hard to clear, but they did. I VERY HIGHLY recommend them. They might not be the cheapest but you get what you pay for. Great job, guys.

Biff C.

Fantastic and fast service, after-hours, during a heat wave. Thanks Jon for your prompt reply to my service request and the fix. Much appreciate it.

Del E.

Updating: Wes called and made things right. He stood by their mistakes, which everyone makes, just wish it hadn't taken that to get resolved. But, it's good to know that senior management will take care of their customers when they realize there's something wrong.

I had Airco replace a large A/C unit and 2 water heaters. For the 2 water heaters, they said that somehow the gas line near the water heater they just installed got a hole and started leaking and I need to pay for it, what a coincidence that it broke right when they were installing the water heater right next to the new hole, like a foot away. He said he would only charge me for the parts. He also pushed my roof vent up on the roof so the bare metal was exposed so I had to hire another company to fix that. I believe that was their recommendation for exhausting, but they wouldn't even get back to me with a quote to fix it so I had to find someone else. Their services manager called me and told me that I have to pay for the gas leak, so I paid him $275. Then I received an invoice from Airco for fixing the roof (which they didn't do) for over 4 times the amount I paid and fixing the gas leak for over $600 after paying the $275 two months earlier which they said covered it. I really regret using Airco, them trying to get me to pay for something they didn't do and then trying to recharge me over twice as much for something I already paid for. Looks like small claims might be next for me because they are "still looking into it"

Nick L.

Airco was very prompt to respond when our downstairs unit kicked the bucket. Jeremy showed up the next day and was able to diagnose the issue quickly. To repair the issues was very reasonable and completed in less than an hour. I highly recommend contacting them to beat the heat. Amazing job Jeremy and Airco.

Shannon O.

Recommended a FULL system replacement vs replacing one part (that everyone else can do that I'm collecting quotes on--evap coil case for Carrier system [2009]) $$$$