Airco Service

Jessie C.

Had Airco install heat pump into existing home with a wood floor over crawl space. they cut large holes into floor to pass refrigerant lines, electrical lines, and drain line. Covered hole with a rubberized sealant tape. During December 2022 cold spell mice entered house through this hole. Appearance was ok during installation, kinda what you don't see. Tech knew this was a large hole, but covered it up. Should have been completed with a more durable product.

Shelby M.

I hired Airco to install a exhaust fan in my bathroom and quite certainly it has been the worst choice I have ever made . I should have seen the red flags when I call to schedule the service and the woman on the phone told me a tech would be by ""sometime in the afternoon"" instead of giving me an actual time block.

The fan looked fine and I gave them payment only to realize when walking out of the bathroom that the tech had taken a chunk out of my wall while installing the new switch. He only admitted to the damage once confronted. He then told me that since I already paid for the job that if I wanted him to fix it that it would be an extra cost. I obviously called airco and was told I would have to wait for a manager to call me back.

Never in my life have I had a company tell me that I needed to pay them to repair something they damaged.

The next morning the tech who damaged my property called me saying he was headed to my house to provide a quick fix that just the day before was going to cost me over $100. I told him no as that is incredibly unprofessional for anyone to come to my house without scheduling it with me first. I called airco again and they let me know that no one had been scheduled to come to my house. So this tech was doing this on his own to try to save face from his mistake.

I spoke with 3 separate people before the manager finally called
me. The ""resolutions"" they offered have not been satisfactory and I am still working with them to find a solution.

Overall this whole process have been a nightmare with the cherry on top being that the fan they installed doesn't actually provide much ventilation.

S S.

Absolutely awful service and lack of professionalism!

We've been Airco customers for years and have paid for their (twice per year) maintenance plan for three large units at our home for several years. Our upstairs unit malfunctioned yesterday (Saturday morning). They scheduled for a technician to come out Sunday morning. Ipon arriving, Immediately he accused us of not keeping the coils cleaned regularly. I asked him to look at the adjacent larger unit, and he said it seemed ""pretty clean"". Our yard is meticulously landscaped and maintained on a weekly basis and is free of debris around the air conditioner units. I Informed him all units were supposed to be washed and maintained every six months by his company (Airco) to prevent this. He checked his iPad and agreed it is true. He proceeded to wash the coils and replaced the two blown fuses. He then left the premises without even going upstairs to see if the unit is functioning properly. Before he left, I felt something is definitely wrong with this technician due to his baseless accusations, careless demeanor and his performance. So I signed the agreement, but for the first time in history did not pay for the service on premises because I wanted to talk to the manager in the morning.
Sure enough, eight hours later, the upstairs is still hot, and the AC is still malfunctioning. I called back and the very unprofessional and argumentative manager (Austin) refused to do anything unless we paid the current bill. After my wife talked to him and paid him the measly $270. Supposedly he scheduled another technician for tomorrow morning while we are staying in a hotel tonight.
It seems like this company is only interested in making money. Customer service, professionalism and competence is definitely out the window. After 8+ years with this company, we're looking elsewhere with at least half way decent service and professionalism.

Betty R.

Airco Service came out here twice this month and said that they couldn't figure out the problem with my non-functioning toilet. I had all the new parts to help repair the toilet. But instead they chose to use old worn parts and that affected the flushing strength of the toilet. They charged me a total of $363 for both visits and the toilet still wasn't fixed. So I hired a 3rd plumber, Tomco Plumbing, to fix what the other plumbers couldn't fix. My toilet had to be completely re-assembled with the new parts. And that cost me another $165. I could have had a brand new toilet for all the money that I spent. I've called that first company 4 times because they claim to have a 30 day guarantee of their work. Anyway, I'm tired of everything they've put me through. So I wrote to the BBB to help get a total refund. I also sent them the invoices that detail what was done by each plumber. I hate being screwed over by these so-called professionals! A tip to the wise, don't use Airco Service Plumbing...

Brandy J.

updated from 1* to 3* after agreeing to issue a refund for charges not quoted.

Frances P.

I have never done a scorchingly bad review before but this company richly deserves it. They were hired for a simple home water heater replacement. Turned into a $3500 fiasco. From not connecting the drainage for the water heater to replacing a valve on the bathroom faucet backwards to the messiest caulking of a toilet I have ever seen in my life. Now, I have discovered they disconnected the condensation line from the air conditioner. Apparently it's been dripping for months behind the water heater rotting the 100+ year old flooring. Their level of incompetence is only five star rating they earn.
And they've never scheduled the inspection, it's been 9 months. I can truly say this is the worst service from any company doing work on my home in my life. Simply put, the only competent thing they accomplished was taking my money.

Phil L.

My home hvac system is 18 yrs. old and will be replaced. I had an airco rep. come to the house for an estimate. Firstly, the gentleman was a bit rude and easily offended, seemingly. I am a veteran ASE certified GM automotive hvac/electrical technician of twenty-two years. Residential and automotive hvac systems essentially are the same. I shared this information with him, not to challenge, but let him know I understand air conditioning. He informed me HE was the expert and why he was in my home. I allowed him to stay a bit longer. My wife was working from home but stopped to ask him for the estimate and literature. We always acquire two or three estimates from different companies to best suit our needs. His answer was ""I don't know how to do that."" I looked at him, shook my head and said ""no, do not do that"" referring to my need not to piss her off. He was deliberately being rude. That is not cool at all. I did not receive a written estimate, but a verbal of $24,000 for a single story 2300 sq. ft. home for the top Lennox system. That hvac system is nowhere near that price installed! What an unprofessional prick imho. Temperature Pro is going to install the top Rheem system for $11,375. I would not allow airco if they offered the installed system free of charge. Truly folks, free of charge. I am certain airco has accommodated folks needs, but at overinflated costs. Folks, weather is hot and cold, but you will survive w/o airco's excessive costs and rudeness. Phil Lyon 9182723824.

Ray J.

We've used this company for years, usually without a problem.
When they installed a new water heater they should have put a shut off valve to the water supply line to the refrigerator, but didn't.
Had their plumber came out & he told me that should have been done with the water heater install, & then charged me $500.00 for two hours work.
The work was satisfactory, but $250.00 per hour was terrible for something that they should have already done.

Mj W.

My heat went out and I was caregiver for my mom & brother at the time. They came out and convinced me it was dangerous to use the old unit, as it would not stay on. Since this was an emergency, I felt I had to replace the unit as soon as possible. They told me that the a/c was attached and had to be replaced at the same time. They also told me that I would have to have a maintenance contract through them for twice a year (winter/summer) check-up in order for my warranty to be good. Later was told by Lennox that that was not true.
The thermostat that they installed with the unit is a piece of junk and has now gone out after 5 years and they want $1000 to replace it with the same junk.

Diane M.

I'm a longtime client of AirCo and once again I'm giving them 5 stars, just as I did in 2009.
We need more reliable, dependable companies such as AirCo.