Airco Service

Adrienne K.

Our furnace stopped working and we called Airco for help. Repairman said that the control board was bad and that it would need to be replaced.
He then spent most of his time trying to convince me to replace the whole system, rather than fixing it. Our system isn't new, but it isn't exactly old and falling apart, either. We've had very few issues with it but he didn't want to hear this at all. Despite my repeatedly stating that this was the only major problem we've had and finally stating that a new system was just not going to be in our budget for at least a few more years, he continued to fearmonger that it was probably not just the control board and that we really need to just replace the whole system. What he based this on, I have no idea.

We agreed to just do the control board replacement and were given a quote of over $600. The reason for this price, we were told, was the high cost of the part. I did a quick search on my own and found a brand new control board for $50 on Amazon from a 5-star marketplace seller. I then declined service from Airco, paid for the estimate and resolved to fix the furnace myself.

We ended up installing the part ourselves in a little under 30 minutes and now the system is working perfectly, with no other issues at all. Total cost - $79 for the diagnosis, $50 for the part, 30 minutes of effort. Unbelievable that anyone would think it acceptable to charge over $600 for that service. I realize the cost of labor is high, but come on!

Never, ever, ever calling this company again. They are far more interested in selling new systems than in servicing older ones.

For the record - our heating system is 16 years old and is a model that typically lasts 20-30 years, with proper maintenance, which ours gets.

Update: Austin from AirCo called me after seeing this review to attempt to harass me into taking this review down. He was very condescending and would not address the issue of the inflated repair estimate, just deflected over and over again to the supposed poor condition of the unit.

Richard C.

Blake was awesome, as was the entire experience. Came out in a Saturday, quote was actually a little more than what we ended up paying. Very professional and a great overall experience. Thanks AirCo

Tai A.

We purchased two systems from this company in 2013. We have had over 15 emergency service calls for one of the systems not working and the issues have never been remedied. Despite multiple attempts to discuss solutions, there is no effort from the ownership or management to remedy the situation.
We spent a great deal of money on this faulty unit and continue to purchase an expensive maintenance program each year to prevent voiding the warranty. I would never want anyone to experience the issues we have had. We have lost time out of work while they work on the system. We have also missed the benefit of energy savings due to its frequent breaking/leaking and running continuously, as well as the headache of frequent maintenance calls despite being a new unit.

Dan C.

My wife called me during the day telling me that water was coming from the closet that houses our hot water tank. Based on what my wife described seemed like a hot water heater issue. Called Airco and they sent out a salesman/ estimator. He looked at the situation and emailed me a quote for a $3100 hot water replacement. Seemed a little high so I called a plumber I had used in the past for a quote and assessment. He determined the hot water heater didn't need to be replaced. We had a clogged up sewer line and suggested a contractor that specializes in that area. For $140 the problem was solved

These plumbers that send out salesman/estimator are not qualified to assess the problem and are not capable of making the repairs. Just trying to make buck.

Response to Austin B. I called, not my wife to have someone look at the leak I. The closet that houses our hot water tank. When you employee called me I didn't know what the situation was and didn't know he wouldn't be able to determine if it was repairable or if the tank needed to be replaced. If as you say in your response it was something that could be repaired, why didn't your estimator also suggest we schedule a service call to have the repairs maybe He told my wife that due to sediment build up he suggested the tank to be replaced. I asked the cost and sent the quote. He was trying to sell a tank !! If it was something that he wasn't able to determine the correct solution he should have called for help !! Why would I want a quote for a new tank if a service call would have solved the problem. As I mentioned above the problem was solved not by repairs to the tank but by having our line cleared. I will continue to warn others and tell them about my experience with your company

Joe B.

Told my neighbor that his whole system needed replaced for nine thousand when all it needed was a new start capacitor for twent five dollars!! Con men!

Max K.

I have used this company a few times the last time they could not clear the drain sent roto rotter and they cleared it right away. I gave them another chance sent them a job they committed to servicing same day they then said they could not service to the next afternoon. on the afternoon of service the called and send it will cost $320 just to go to the job and now job is scheduled for Friday afternoon. DO NOT USE THIS COMPANY they are not reliable.

S S.

From the estimate to installment our team from Airco was amazing! Drake walked us through each part of the estimate and gave us an idea of what we needed! He was never pushy or made us feel pressured! He was very personable and even answered questions we had after normal business hours! He is one of the best! He is very dedicated in making your experience and home both full of comfort! (Make sure you ask for Drake)

Our installment was schedule very quickly, which thank goodness because it's starting to get hot outside! The team showed up properly and we very professional! They worked very hard on both days they were installing, the heat was hard on them all! I was so happy with the service they did for us! Even with little problems that came up they were quick to find a solution! I even had an emergency and had to leave the house for a few hours and I trusted the team completely to leave them alone in the house. Casey was our service pro and he stayed and worked hard after hours to make sure the job was done right! They spent a good amount of time explaining how everything worked and I was glad to know it all!

Drake followed up the next day to see how we were enjoying our new cool house! They treated us wonderfully!

Ac are super expensive now days, I strongly recommend going with a bigger company that has a great rep! The warranties and products speak for themselves! I know I rather have a name brand Lennox brand with 10 year warranty then some off brand that only has a 1 year warranty! We had cheaper bids but at the end of the day we know we made the right decision. Our new system will last us a long time. We look forward to Airco coming out and servicing our unit for free! You get what you pay for, so make sure to do it right!

They even have 0 percent financing for 60 months! This made our decision easy!

Thank you Drake! Thank you Casey and your team! And thank you Airco for making us a happy comfortable home again!

Bryan B.

So I called for an emergency on call plumber to shut off my water and do a main line clean out and willing to pay what ever, spoke to Jay after the plumber tried to get 500 cash just to show up and was told that won't happen and they do service my area then the plumber calls back and says no we don't go that far call someone else

Betsy L.

I called at 7:40am after a long night with no heat. I spoke to very pleasant lady by the name of Sheri who made me feel like I was a star customer. She said she would work me in and have someone here by 12. At 10:40 I was called by Blake and he was here in 15 minutes. He had my heat running in 30 minutes. He was so polite and well mannered. He removed his muddy boots before entering my home, and explained everything so easily for me to understand. Just like Sherry told me he waived the $69 and the charge was repair only. What a great company!! Such a pleasure to deal with.

Melinda V.

This statement is regarding the Oklahoma City location of Airco Services. Our sewer line for the house was damaged, causing sewage to back up into the house and making our home uninhabitable. We contacted the company to have them repair the damage. The workers they sent out dug enough to find damage and explained that it might have been damaged by the gas company putting in lines, but they couldn't say definitely. I told them to contact my husband and explain this to him. My husband was to call our insurance company and see if the damage could be covered by our homeowner's policy. The plumber never called my husband and by the time my husband was able to stop by the house, they had already dug too far for an adjuster to be able to assess the damage to see if we would be able to file a claim. I had explained to the plumber when he came out previously to give an estimate that we had notified our insurance company and intended to see if a claim could be filed. When we were given the estimate, we thought they would be replacing the entire sewer line due to the age of the house (built in the 1950's). They only replaced the section that was damaged. During their digging process, they damaged trees in our yard. They also had to remove a small section of fence that included a gate to get equipment into the yard to dig. They explained before performing the job that that they would put the fence back up if they could, but were not liable for it. When the job was finished, the plumber stated they were unable to put the fence back up. There was nothing wrong with the fencing and would have only required that they redig the holes for the two posts to place them. The repair they performed was replacing the sewer riser. The plumber flushed the plumbing inside the house for any clogs after the outside work was complete. After the plumber left, we began using the plumbing. After running some laundry and the dishwasher, the plumbing started backing up again. We contacted the plumber and he stated that there was probably sludge in the line and that it would go away in a couple of days. He said if it did not to contact him and he would come out again to fix it. The problem got worse after that and after two days, we attempted to contact the plumber. We attempted to contact the plumber on a Friday but he still had not returned our call by Saturday. We contacted the plumbing company and spoke with the on-call plumber because it was a Saturday. He said in addition to the already $4,200.00 they had charged us for repairs, they would charge for coming out again unless we could get the original plumber to come do the work for free. We attempted to contact the original plumber again, but he did not return our call. Monday the original plumber spoke with my husband and said they would come out and flush the pipes again. While speaking with the original plumber, he informed me that he told the on-call plumber that we were to not be left without working plumbing over the weekend and to call us back and fix it at no charge. The on-call plumber never called us back. They cleared the pipes and left. Tuesday evening the plumbing quit working again. I would avoid this company at all costs.

UPDATE TO THIS SERVICE REPAIR: We contacted another plumbing company when an issue arose with the plumbing again. We were informed that the repairs did not meet code. The estimated cost to repair the plumbing is around $5,000. The plumbing company we have out now says that the repairs should have been inspected and were not because they do not meet code.