Airco Service

Debby O.

Horrible customer service! Do NOT use this company for anything. They take your money do awful install that won't pass city inspection then lie about warranty. Still have issues with my system and no reply to phone calls or emails for several weeks now!

Terry C.

Spent $30,000 one year ago on a complete new HVAC system for our house. Bought the annual maintenance agreement for several hundred dollars and we haven't heard from them since. We finally got a call from them wanting us to renew our annual maintenance contract. Yep, that's right. They wanted me to by another year of maintenance that they never honored. If they spent as much money on quality service as they so on TV advertising, they might make customers happy. I'll never do business with them again and would not recommend them to anyone.

Jessica C.

Wow! Brian was professional, courteous, very technically knowledgeable, and explained what was going on with my heating system in layman's terms. He was exceptional and was thorough! I will continue to do business with
Airco service because of him. Honest, knowledgeable, customer service oriented. I'm highly impressed!

Maria Lorena A.

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We had a leaky toilet flush and we called airco plumbing service to replace the Mansfield toilet flush valve . My husband already have the parts but we don't have the proper tools to use in order for us to install it ourselves that's why we called airco plumbing service. And we need it fix before thanksgiving. The guy that came in was very rude and seems to be in a hurry. He told us that he will not be able to fix it because the parts we have is not compatible with our roller and the toilet and tank we have is not available anymore and the whole toilet and tank should be replaced. And when we called their office he changed his statement and said that he will be able to replace but needs to get the parts in 12th in Harvard but will charge us with $260. We were so upset that we declined. So the guy that came in charged us $80 of diagnostic only which we already know what's the problem already. He only wants the money but don't wanna do the hard work! To make the matter worst my husband just went to ace hardware and bought the tools he needs to replace the valve . And tell you what! We were able to install the parts we got and it worked!The parts that the guy said it's not compatible with our toilet worked! He lied out of his laziness ! What a reap off!! We will never use this company again!

Verl S.

Horrible came out fixed ac and it went down exactly 2 weeks later same problem. Salesperson tried to tell my wife we needed a new unit. Had another company come out fixed it for a third of what it cost through Airco and still working and in good condition according to service tech. Don't ise

Dan W.

This is the company you will encounter if you go to Costco, Home Depot, Lowes or anywhere else that allows salespeople from other companies to setup in their stores. Ran into this company at Costco and the guy seemed like a genuine human being who was being incredibly helpful and sincere... Only everything he was saying was a lie designed to rip me off. His unofficial estimate for an air conditioner install went from $4,000 to $8,700 when the guy came out to do the paper estimate. My special 10% off deal for going through Costco (factored into the $4,000 estimate) only applied to a small portion of the install AND disqualified me for a $1,900 rebate coupon they claimed they would have offered anyone else calling them (see their website for coupon). The salesman at Costco even told me that his more expensive unit would use less electricity over a cheaper brand and that would pay for itself over time but the guy that came out even laughed that off as totally not true. I ended up going with a different company that gave me the $4,000 price the Costco guy offered PLUS the company I used also included a heat pump (included in the $4,000) to save electricity which Airco never even offered. I had always trusted Costco and anyone affiliated with them but after Airco tried to burn me I am eyeing Costco with a lot more skepticism.

Donna H.

I had forgotten that these guys put heat and air in two of my prior houses. Today, they put in a hot water tank. I had it done through Lowe's, I recommend going straight to AirCo if you need a hot water tank. The technicians were very nice and knowledgeable, they did a good job. They removed the old hot water heater.

Lauren H.

Can we give zero stars? Beyond disappointed. Never will have our business. They came out quoting us thousands of dollars & we had someone else come out and reconnected one wire and cleaned up the unit and it was good to go.

Dj R.

Poor workmanship on the job - had to send others back out to finish job(after I spoke with mgmt). Tech just left exposed, slack wire from AC into house. Charged a generic amount for a job that is different on most homes. Tech wrapped job in less than an hour at my place and labor was nearly $400. Tech was friendly and helpful and the company was quick to act, but overall not very happy with the job. Will find a new AC/heat company.

Linda B.

We scheduled a service call with Airco last Thursday to do considerable work on a furnace and an air conditioner at the house our son just moved in to. We sent them a detailed inspection report with several color pictures. They said they would arrive between lunch and end of day so my husband went over in the early afternoon and waited. At around 5:00 when my son and his girlfriend came home from work, my husband left. The Airco technician finally arrived and said the air conditioner was low on refrigerant, but he did not top it off. He said he couldn't do the work on the furnace because there was not enough time remaining in the day and he left after being paid for the service call. Our son's girlfriend said the technician was also arrogant and a bit demeaning toward our son; they didn't respect him. On Friday Airco didn't call to try and reschedule to do the work. On Monday we called another place and their technicians showed up on Tuesday, assessed the situation and gave an estimate, then completed all the work in a few hours. Now it's Wednesday and we have yet to hear from Airco wanting to schedule a time to do the work. Guess they just don't need the business or money, and we are happier to have paid technicians who are respectful and came ready to work.